Talented Team Traimer offering 3 years of food and customer service experience. Highly effective at building team cohesion by training members techniques, procedures and processes for high-quality service and peak performance. Driven to maximize cooperation through adaptable, friendly approach.
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.
Skills
Role Modeling
Station Preparation
Procedure Demonstrations
Verbal and Written Communication
Payment Processing
Food Safety
Safe Food Handling Practices
Policies and Procedures
Crew Assistance
Delegating Work
Customer Service
Training Tools and Resources
Active Listening
Standards Compliance
Cash Register Operations
Coaching and Mentoring
Performance Monitoring
PPE Compliance
Tool Preparation
Team Engagement
POS Systems
Kitchen Sanitation
Workplace Safety
New Employee Training
Product Knowledge
Guest Satisfaction
Multi-Tasking Skill
Needs Assessment
Organizational Efficiency
Machine Preparation
Food Assembly
Education
Hartford Union High SchoolHartford, WI, Expected in 06/2022 – –High School Diploma: - GPA:
Work History
Whole Foods - Team Trainer Jericho, NY, 06/2022 - 07/2022
Trained new employees in specific job requirements.
Cross-trained existing employees to maximize team agility and performance.
Delivered feedback to decision-makers regarding employee performance and training needs.
Demonstrated new products, procedures and techniques to employees.
Greeted customers with smile and provided friendly service to professionally handle every need.
Set positive example for team members by providing high-quality, efficient service.
Taught new team members correct procedures for all areas of operations.
Maintained current knowledge of all team position requirements.
Identified team weak points and implemented corrective actions to resolve concerns.
Trained other employees in customer service, food safety and performance requirements.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Cafe Rio - Crew Member Mira Loma, CA, 05/2022 - 06/2022
Provided excellent customer service by greeting customers and meeting quality expectations.
Took orders, prepared meals and collected payments.
Worked front counter, drive-thru and other areas.
Kept food preparation area, equipment and utensils clean and sanitary.
Worked well with teammates and accepted coaching from management team.
Collaborated with team members to complete orders.
Assisted other team members to achieve goals.
Became familiar with products to answer questions and make suggestions.
Always Best Care - Childcare Fenton, MO, 04/2022 - 06/2022
Taught children to organize toys, wash hands and share by leading by example.
Maintained effective schedule balance between rest periods, active play and instruction.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Enforced rules and managed behavior through developmentally appropriate discipline.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Planned and guided age-appropriate tasks like reading, crafts and Type.
Monitored entrances and exits to maintain safety and organized environments.
Whole Foods - Team Trainer Little Rock, AR, 10/2019 - 01/2022
Trained new employees in specific job requirements.
Cross-trained existing employees to maximize team agility and performance.
Delivered feedback to decision-makers regarding employee performance and training needs.
Demonstrated new products, procedures and techniques to employees.
Helped with customer and coworker complaints or requests when needed.
Greeted customers with smile and provided friendly service to professionally handle every need.
Taught new team members correct procedures for all areas of operations.
Trained other employees in customer service, food safety and performance requirements.
Set positive example for team members by providing high-quality, efficient service.
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