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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Flexible hard worker ready to learn and contribute to team success.

Skills
  • Lead generation
  • Team management
  • Issue and conflict resolution
  • Work ethic
  • Basic math
  • Active listening
  • Computer skills
  • Time management
  • Flexible
  • Data management
  • Project planning
  • Patient room hygiene
  • Glucose testing
  • Records management
  • General housekeeping ability
  • Helping with medication
  • Preparing meals
  • Grooming and bathing assistance
  • Calm and level-headed under duress
  • Quick problem solver
  • Medical terminology knowledge
  • Infection control procedures
  • Monitoring fluids
  • Collecting vital signs
  • Call center operations
  • Data entry
  • Customer support
  • Customer relations
  • High-energy attitude
  • Conflict mediation
  • Credit card payment processing
Experience
Team Director , 12/2012 to Current
 Seasons Hospice & Palliative Care – Doral, FL,
  • Provided expert coaching and training for new team members.
  • Attended job training to sharpen skills and keep informed of new products.
  • Recruited, trained and motivated staff to form cohesive and high-performance team.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
Customer Service Specialist, 03/XXX0 to 11/XXX1
 National Automotive Experts – Strongsville, OH,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
  • Forwarded calls to management if outstanding issue required immediate resolution.
  • Maintained accurate records of incoming calls in internal database.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Strengthened team performance and productivity by training and inspiring team members.
  • Worked on both the Covid-19 CDC inbound questions contract and the IRS Stimulus inbound questions contract.
Certified Medication Aide, 01/2009 to 12/2011
 Arbor Village Nursing & Rehabilitation – Sapulpa, OK,
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Monitored vital signs during medication administration to quickly identify complications.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Maintained medication stock and performed cleaning of patient rooms and equipment.
  • Assessed patient needs in response to medications.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Planned optimal meals based on established nutritional plans.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Administered scheduled drugs, including 2 and 3 under direct supervision of licensed nurse.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Assisted patients with personal care to alleviate burden on family members.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
  • Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Education and Training
High School Diploma: , Expected in 06/2005
 Elk River Senior High School - Elk River, MN
 GPA:
: Medication Aide, Expected in
Kirkwood Community College - Cedar Rapids, IA
 GPA:

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School Attended

  • Elk River Senior High School
  • Kirkwood Community College

Job Titles Held:

  • Team Director
  • Customer Service Specialist
  • Certified Medication Aide

Degrees

  • High School Diploma
  • Some College (No Degree)

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