Knowledgeable and dedicated customer service professional with extensive experience in providing the sales industry and 27 years serving the citizens of Kentucky. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company and state governmental success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses and shining a better light on difficult cabinets and departments within Kentucky state government.
Dedicated Customer Service with professional knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results in retail sales. Used the knowledge to provide a large variety of assistance to resolve tax matters and being able to de-escalate 99.8% of complaints.
Motivated representative of more than 30 years which I worked in fast-paced environments. Works independently, with minimal supervision, and pitches in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures.
Proactive employee with expertise delivering support services and resolving customer complaints. Trained in all types of customer support and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
Reliable employee seeking Customer Service Representative position. Offering excellent communication and good judgment.
Friendly soon to be retiree available to work weekends, evenings and holiday shifts. Considered hardworking, punctual and driven.
I will be retiring from state government after 27 years of service to the Citizens of Kentucky and want to continue to provide honest and professional service to all others that I may come in contact with, either customer or team member.
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