Personable and dedicated with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Cash handling
Clerical
Customer service
Fast
Filing
Inventory Management
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft Word
Organizational skills
Record keeping
Inbound and outbound calling
Credit card payment processing
Data evaluation
System implementation
Report generation
Customer relations
Experience
08/2018 to 05/2019
Taxpayer Services Specialist IState Of Kentucky – 590 Columbia Street Newport, KY,
Provides exceptional customer service for over 13 years.
Communicates and interacts effectively, respectfully, and positively with employees, supervisors, and customers.
Acquires over 10 years clerical experience.
Operates computerized cash registers, office equipment, scanners and affiliated Point Of Sale systems and record keeping as well as proficient in Microsoft Office Word, Microsoft Office Excel, and Microsoft Outlook.
Vast experience in a fast-paced environment with a high volume of customers.
Exceptional cash handling accuracy and attendance record.
Maintains homestead records, prepares applications for mailing and filing, and follows up on incomplete applications.
Provides general clerical assistance.
Maintains and updates records, assists with mailings.
Provides information and assists the public, searches records and answers questions, receives phone calls and transfers to the appropriate party when necessary.
Interacts and communicates in a positive and respectful manner.
Accepts passport applications, verifies application for accuracy and completion, answers questions, collects payments, and completes transactions.
Collects payments for recording copies.
Enters sales for plat books and maps, and generates receipts.
Processes tax payments, records tax information into tax system, files and maintains payment records and generates receipts as needed.
02/2018 to 07/2018
License Center Specialist IIMclane Company, Inc. – Morristown, TN,
Interacted positively with internal and external customers.
Communicated and interacted effectively and respectfully with employees, supervisors, and customers.
Provided exceptional customer service by exhibiting a pleasant and helpful disposition to all individuals.
Greeted and answered questions in a friendly and professional manner.
Processed License Applications and Renewal Documents.
Accepted, reviewed, and processed all documents related to: Minnesota driver's license or identification card renewals.
Recorded transactions, issued receipts, deposited fees.
Determined initial eligibility for license plates, Disabled Parking Certificates, and Minnesota Identification Cards.
Worked directly with the public in the sale and issuance of licensing.
Processed Vehicle Registrations and Title Documents.
Accepted, reviewed, and processed all documents related to: Minnesota vehicle registration or ownership/title transfers.
Recorded transactions, issued receipts, and deposited fees.
Issued appropriate certificates, plates, and decals for boats, snowmobiles, and all-terrain vehicles.
Accepted, reviewed, and processed all documents, recorded transactions, issued receipts, and deposited fees.
07/2015 to 02/2018
Commerical ManagerAutoZone – City, STATE,
Assisted in implementation of new rules and regulations and identified and resolve departmental problems.
Constant interactions with commercial customers on the telephone and in person.
Collected payments from commercial accounts and confirmed cash drawer was balanced at the end of the day.
Assisted in identifying departmental problems and participated in training and education opportunities to maintain and improve proficiency.
Enjoyed maintaining accurate inventory of supplies.
Effectively answered questions of co-workers and customers, and built relationships with commercial accounts.
Processed transactions and issued credit applications.
11/2008 to 11/2017
Transportation AssistantMinnesota Valley Action Council – City, STATE,
Minnesota valley action council Transferred over 1,300 titles at DMV.
Worked as a title clerk for 9 years.
Responsible for financial record keeping of nonprofit vehicle donation program as well as accepted, reviewed and processed all documents, transactions, deposited fees, and entered data.
Worked with the motor vehicle titles and associated legal agreements, and performed tracking and bookkeeping for lease program.
Successfully integrated previously separate inventory and IRS records.
Effectively reduced record keeping overhead costs by developing and implementing more efficient methods Developed and maintained numerous beneficial relationships with business partners and streamlined processes and procedures necessary for daily operations.
Accepted, reviewed, and processed all documents, and recorded transactions related to vehicle donations as well as issued appropriate plates and decals for vehicles and boats.
Education and Training
Expected in 06/2007
High School Diploma: Mankato West High School - Mankato, MN, GPA:
and a half years of General Education and Mechanical Engineering
Expected in
: Minnesota State University Mankato - Mankato, MN, GPA:
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