Target Protection Specialist focused on safety and security management, as well as asset recovery. Skilled in problem solving and conflict resolution in order to protect company reputation Security Guard equipped with excellent communication skills who consistently maintains detailed logs of important events. Experience aiding in law enforcement investigations. Results-oriented Security Guard who approaches surveillance cases with careful reasoning and attentiveness. Improved total number of merchandise recoveries by 104% in one month.
TargetAlexandria, VATarget Protection Specialist
Interior and exterior patrol Shift work experience Observant Non Violent International certified Certified in apprehension support and handcuffing Positive Attitude Persistent in reaching goals Improves guest satisfaction through communication and interaction Knowledgeable in de-escalation tactics to better serve guests and the company Prevent loss of merchandise by providing a visible presence for guests and team members; conducting Productive Merchandise Recoveries, receipt checks for high value exposed merchandise and responding to all Electronic Article Surveillance alarms.
Check Investigation Center site for new updates, alerts and instructions.
Conduct bi-hourly physical parking lot patrols to ensure guest and team member safety.
Verbally instruct solicitors to leave the premises to ensure guest safety and satisfaction.
Utilize Closed Circuit Television to conduct daily parking lot scan for guest safety.
Drive Assets Protection priorities through team member interaction and recognition.
Engage with guest, offer assistance and offer to grab a cart or hand basket to increase guest fulfillment.
Conduct Perpetual Inventory Tracking Log on a daily basis to monitor any losses and conduct appropriate actions to process and reduce loss.
Conduct daily merchandise protection to decrease theft.
Attend at team huddles and speak on the safety topic of the month.
Enter all cases into Target Case Management.
Conduct live surveillance via Closed Circuit Television to provide footage of subjects engaging in unlawful behavior.
Maintain presence in high theft areas to protect Target's assets.
Respond to all calls in regards to the safety of guests and team members.
Maintain a safe environment by reporting and/or cleaning up spills.
Secure all apple devices are securely stored in the backroom at the end of each closing shift.
Enhance guest experience by aiding with carry outs of heavy merchandise.
Establish high value phone surveillance by conducting Target Mobile Audit.
Patrol the facility and serve as a general security presence and visible deterrent to crime and rule infractions Answer alarms and investigated disturbances.
Inspect parking lot to verify that vehicles are properly parked Continuously monitor security cameras and fire, building and alarm systems.
Cart Attendant/ Cart attendant Trainer
Ensured restroom safety and maintenance to keep store score in the high 70's or above.
Protected guest and team members by responding to all spills, chemicals and blood-borne incidents and swiftly cleaning them.
Protected guest safety by performing guest carry outs.
Followed all trainings and certification standards on the cart mover to obtain all the carts from outside to ensure guest satisfaction.
Protected Target's brand by cleaning the parking lot, sidewalks, and doorways of carts, trash and snow Maintained a Target brand culture at the front by clearing hanger bins, picking up abandoned items, filling supplies for the front check lanes, emptying trash and cleaning guest sitting area in Target café.
Maintained Charlie cart supplies; comminuted supply needs to the front end leader as needed.
Ensured spill stations were fully stocked so it could be swift cleaned to keep a safe environment for team members and guests Trained all other cart attendants to perform more quickly and efficiently.
Ensured guests were pleased with their Target experience by exhibiting kindness and respect to all guests in order to provide excellent guest service and a great guest experience.
Provided a swift and efficient checkout and tailored interaction to suit guest needs.
Educated guests on REDcard benefits and all the ways guests could save through digital tools and services.
Empowered, through training, to make quick decisions to resolve guest issues on the spot.
Placed all forms of payment in the corresponding drawers and kept the drawer secure at all times.
Delivered on amazing moments for team members and guests.
Displayed a cheerful, positive attitude to ensure best possible guest experience.
Scanned, organized and "pushed" merchandise into corresponding area.
Assisted the front-end team by collecting all items that cluttered their work space to provide a safe workspace and allow for a more efficient environment.
Cross trained in guest services to better serve the guests and Target.
Completed; returns, exchanges, adjustments and payments on REDcard accounts, store pick up orders, Gift Registry assistance and recorded lost/found and tracked paid and left items.
Sorted the merchandise for sales floor team members.
Properly wrapped and disposed of defective merchandise.
Obtained carts from outside.
Served guests by processing their orders in the front and drive thru.
Protected McDonald's reputation by mopping the floor of the whole store, cleaning the windows and doors, disposed of stray trash in the parking lot, ensured the concession area was tidy and presentable for guests, cleaned all of the front-end equipment and, committed to keeping the tables, seats and floor spotless.
Prepared and brought food and beverages to lobby and drive thru guests.
Counted all sugar and artificial sweeteners.
Baked cookies and pies.
Created new batches of sweet and unsweet tea.
Refilled ice cream, smoothie, frappe and sweltering beverage ingredients into the corresponding machine.
Ensured the safety of the guest by keeping the lobby clean.
Northern Virginia Community College
Annandale High SchoolAnnandale, VAStandard Diploma