Hard-working individual with 10 years of experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in customer relations and organizational leadership which allows me to be flexible yet productive in the workforce.
Performs maintenance on the generators that are used to provide electricity, heat or air conditioning. Perform maintenance on small and large generators and understand how to operate/maintain power grids. Stay familiarized with technical manuals and publications as it is one of their biggest tools when fixing equipment. Keep an understanding of water meter, diodes, relays and battery voltage regulator functions. Work on generator operations and electrical generation and distribution. Perform maintenance on tactical utility, internal combustion engines, precise power-generation sets and any associated equipment. Disassemble, inspect, perform maintenance and reassemble diesel generators. Uses diagnostic equipment to troubleshoot the issue including multi-meters. Once the fault is found, use wiring schematics and diagrams to determine what the issue is and how to fix it. Replace voltage regulators or circuit cards, adjust frequency or voltage. Performs field level maintenance on sustainment equipment, generally up to 200KW. Other duties include recovery operations and assisting other maintenance areas.
Ensured all disciplinary procedures and incident reports were filed in accordance with state/federal guidelines. Oversaw assigned court trips, end of sentence transportation, emergency medical transports, funeral details, inmate work squads, and parole/probation releases for inmates while maintaining security of staff and public at all times. Assigned and monitored key control centers that contained over 5000 keys with access to every entrance and exit to a maximum security prison. Issued and accounted for security equipment (Sabre Red, handcuffs, and collapsible baton) to subordinate employees at the beginning and end of each shift. As a Lieutenant managed 50 employees and supervised 1450 male offenders at Staton Correctional Facility. As a Sergeant managed 30 employees and supervised 975 female offenders at Tutwiler Prison for Women. Supervised a Mental Health Unit at Tutwiler that contained 25 Residential Treatment Unit inmates, 8 Stabilization Unit inmates, and monitored 250 tele site appointments with clinical psychologisy/psychiatrist containing stabilization unit and general population inmates. Managed scheduling of 50 employees on a daily basis that adhered to all medical disabilities, time restraints, unforeseen circumstances, gender specific duty post requirements, seniority regulations, and FMLA guidelines. Conducted a daily budget analysis for all overtime employees using Microsoft Excel to maintain a balance not to exceed $30,000 on a quarterly basis. Instructed courses for the Department of Justice at Tutwiler to include: Gender Responsive Principles dealing with Female Offenders, Trauma Informed Care, PREA: Prison Rape Elimination Act. Handled visitation and ensured all visitors were properly identified and free of contraband. Assigned daily tasks and responsibilities to employees and filled out daily work logs. Notified medical staff of inmates requiring medical attention and submitted proper incident reports. Acted as first responder for medical emergencies, included incoming calls and code red situations. Detained individuals when necessary to prevent escapes. Protected state employees and property by monitoring all access to government-owned and leased properties. Patrolled buildings, facilities and perimeter areas to prevent damage to property.
Sold Sensa weight loss products via. Consulted with customers to determine best methods to resolve service and billing issues. Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems. Reviewed account and service histories to identify trends and issues. Informed customers about billing procedures, processed payments and provided payment option setup assistance. Reviewed customer data to assess current issues and determine potential solutions. Escalated customer concerns, store issues and inventory requirements to supervisors. Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
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