systems technician resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Skilled in networking with broad base of experience in technical support and operations. Fast worker able to resolve problems quickly, delivering high levels of customer satisfaction. Very knowable about wireless telecommunications procedures and equipment with a security mindset. I.T Security is my passion. Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Versed in robust network defense strategies.

Work History
05/2022 to Current
Lead RAN Integration Engineer Tier I The One Group , , Littleton, CO
  • Provide Support for 5G O-RAN Systems
  • Assist Field Engineer's in troubleshooting cell sites
  • Managed, tracked and coordinated problem resolution and escalation processes.
  • Troubleshoot complex multi-vendor network service provider issues.
  • Provided network support services for devices such as RU, DU, CUCP, CUUP, CSR and other hardware
  • Diagnosed and resolved complex RAN issues for implementation.
  • Coordinate with team to ensure project and goals are met on a timely manner
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines.
  • Worked flexible hours;overnights, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
11/2019 to 05/2022
Jr LTE Network Engineer West Central Wireless , , San Angelo, TX
  • Install, configure and troubleshoot network telecommunications equipment for over 90 cell sites for mobile technologies 2G,3G, 4G LTE.
  • Install power distribution units and physical hardware performed system patches, service packs, hot fixes for Cisco, Fortinet, Alcatel Lucent,Juniper router's, switches
  • Meet with third parties to discuss Service level agreements and adhere to data privacy laws
  • Respond to network alarms 24/7
  • Provide high availability of cell service for cell sites, while coordinating with law enforcement for 911 services
  • Troubleshoot weak service area's with spectrum analyzer and reviewing logs, and work with team to resolve issue
  • Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
  • Ran cabling and installed data drops for new node installations.
  • Worked with outside vendors for fiber installations and service.
  • Use of ticketing system to keep track of customer's issue's.
  • Ensure physical security around information systems

04/2019 to 11/2019
Wireless Network Installer K-Force , , San Angelo, TX
  • Install, test, troubleshoot, and repair the wireless internet equipment in, on, and through homes, offices.
  • Configure SOHO router's to customer preferences for business and residential, while also providing security.
  • Climb Heights up to 40 feet, while carrying 40lbs of equipment
  • Use of ticketing system to resolve customer issue's.
  • Promoted to Jr Network Engineer within company

05/2013 to 03/2019
Restaurant Manager Sonic Drive -inn , , San Angelo, Texas

  • Developed, implemented and managed business plans to promote profitable food and beverage sales
  • Managed 45-person team of cooks and back of house staff.
  • Led and directed team members on effective methods, operations and procedures.
  • Comptia A+ ID COMP001021547831
  • Comptia Network + ID: COMP001021547831
  • Comptia Security + ID COMP001021547831
  • Google IT Support ID: QYXLWRHC3F
  • Amazon AWS Solution's Architect (in progress)

Expected in 10/2020 to to
High School Diploma:
Western Governor's Univeristy - Millcreek Utah,

Major Network Operations and Security.

Completed 1 Year

Expected in to to
Howard College - San Angelo,

Completed 1 Year From 08-2014 - 04-2014

Expected in 05/2013 to to
High School Diploma:
Miles High School - Miles, TX
  • Knowledgeable of routing protocol's
  • Security mindset
  • Work in fast paced environment's
  • Excellent multi-tasker
  • Passion for customer satisfaction
  • Strong work ethic
  • Natural leader
  • Network configuration
  • Telecommunications installation and configuration
  • Network support (on site and via email or phone calls)
  • Use Linux (ubuntu, parrot OS, redhat)
  • Troubleshooting network connectivity
  • Use of forensics and cybersecurity tools ( Splunk, Sn1per, hashcat, nessus ,cuckoo, autopsy, and OSINT applications)
  • Experience in SQL, Cisco CLI, Barracuda firewalls, python coding, AWS cloud services
  • Computer Diagnostics
  • Microsoft 365, Exchange, Azure, AWS experience
  • Provide Technical support for company employee's
  • Lab Experience in using SOAR,SIEM, IDS, IPS Firewalls

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Resume Overview

School Attended

  • Western Governor's Univeristy
  • Howard College
  • Miles High School

Job Titles Held:

  • Lead RAN Integration Engineer Tier I
  • Jr LTE Network Engineer
  • Wireless Network Installer
  • Restaurant Manager


  • High School Diploma
  • High School Diploma

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