Information Technology Specialist Accomplished IT specialist skilled in providing technical solutions to define strategies and support overall business objectives. Support efforts to develop and market technical solutions to both internal and external clients. Participate as a lead technical adviser on highly extensive projects, providing implementation, maintenance, and training of technical solutions. Offers eight years of experience in the IT industry supporting both domestic and international teams.
Area of Expertise
Expertise in support of point of sale hardware and software, including: Trimax, Triversity POS, NHPOS\GENPOS, RMS\SMS, HP, NCR, IBM, and SAP systems
Payment Card Industry DSS 3.0 Implementation experience.
Network implementation, troubleshooting, and maintenance.
Business process improvement
Server setup and maintenance
Business relationship management
In person and over the phone technical support.
Systems Specialist November 2011 to CurrentThe Body Shop － Wake Forest, NC
Conducted analysis of emerging technologies and made recommendations on projects and vendors to pursue.
Followed life of projects from discovery phase through to implementation Testing and confirming data integrity of new builds and patches of software.
Maintain change control records indicating software changes and updates through life of store systems projects.
Supplied documentation outlining uses of POS software functionality changes, and business impact of these changes utilizing change management protocols.
Assisted and coordinated with other departments, leveraging skills of all involved to insure successful implementation of various projects.
Assisted in scripting of communications to shops regarding procedures of how to operate in store technology.
Coordinating I.M.A.C (Install, Move, and Change) functions with the business during "Pulse" project.
Technical and Deployment lead for migration to RMS/SMS for over 400 stores throughout US, Canada, and Mexico.
This included an upgrade of OS from Windows XP to Windows 7.
EFT (Electronic Funds Transfer) integration and PCI compliance.
Pin Pad implementation.
SCCM and Altiris management to automate business processes.
Participated and managed personnel on upgrade of network systems for 400+ stores throughout US, Mexico, and Canada Coordinated with both internal and external resources to insure technical success of loyalty program and gift card implementation.
System Implementer September 2007 to September 2011Dalcom Consulting Inc － Greensboro, NC
Provided Technical phone and/or remote connection support of several different point of sale platforms.
Analyzing customer's needs and determining what type of transaction set within a retail environment will be necessary in a day to day operation.
Explaining functionality to end users, and clarifying technical and operational aspects.
Participated in development and implementation of multiple features/functionality of SAP POS/Triversity /GENPOS.
Optimizing usage and functionality of all store operations.
Documented areas of improvement for staff and created instructions for local helpdesk to optimize functionality.
Lead technician on multiple projects involving; installing several retail chain locations, and managing multiple technicians during project roll outs.
VPN management through Watchguard, Cisco, and Sonicwall environments.
Participate in weekly 24X7 rotating on call schedule to provide after hours support.* Provide network administration to clients by managing user accounts, groups and share permissions in an Active Directory environment with Windows 2000 and 2003 server.
Implemented custom programming to work with systems outside of SAP POS to allow room charges for hotels, and custom time keeping applications (ADP systems.) Integrated third party software and hardware into the POS systems including; Verifone signature capture, Pay Pass units, Ingenico signature capture,Transaction Plus/ RedIron, and RODGOLD compatible devices.
Provided training seminars for new users during upgrade of software and hard at over 100 stores.
Optimized internal support of external clients through implementation of training and documentation procedures.
Associate of Applied Science : Computer Science Networking and Security Management, 2007ECPI College of Technology － Greensboro, NCComputer Science Networking and Security Management
Computer Science Networking and Security Management Member of Phi Theta Kappa.