systems change guide resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
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Professional Summary

Operational knowledge in the areas of Financial Planning and Strategic Planning, Strategic Implementation Planning, Division Planning , and Program processes. Experience providing managerial leadership in setting and implementing policy with internal and external stakeholders.

Experience providing overall policy guidance, program objectives and changes in program emphasis. Passionate about developing and facilitating programs to support crucial initiatives and emerging needs. Collaborative and analytical with proven ability to build strategic partnerships focused on organizational accountability.

  • A solid understanding of how people go through a change and the change process
  • Experience and knowledge of change management principles, methodologies and tools
  • Exceptional communication skills, both written and verbal
  • Excellent active listening skills
  • Ability to clearly articulate messages to a variety of audiences
  • Ability to establish and maintain strong relationships
  • Ability to influence others and move toward a common vision or goal
  • Flexible and adaptable; able to work in ambiguous situations
  • Resilient and tenacious with a propensity to persevere
  • Forward looking with a holistic approach
  • Organized with a natural inclination for planning strategy and tactics
  • Problem solving and root cause identification skills
  • Able to work effectively at all levels in an organization
  • Acute business acumen and understanding of organizational issues and challenges
  • Familiarity with project management approaches, tools and phases of the project lifecycle
  • Experience with large-scale organizational change efforts
Work History
Systems Change Guide , 09/2020 - Current
Department Of Labor Wilkes Barre, PA,
  • Implementation of change management strategies and plans that maximize employee adoption and support culture change.
  • Support staff, leadership and management by providing guidance and activities to support the positive side of change and value the perspectives of everyone experiencing change in their daily work.
  • Ensuring projects/initiatives are completed on time by focusing on the people side of change.
  • Change management includes: Business processes, Systems and technology, Job roles.
  • Direct communication with Oregon Change Network Team facilitating virtual policy and platform changes.
  • Quickly and effectively distribute needed information and updates to leaders and staff.
  • Attend regularly scheduled meetings with the IE and ET teams, along with region-specific change network team members.
  • Facilitate two-way communication by gathering feedback.
  • Collect information through surveys and interviews.
  • Provide ongoing peer-to-peer coaching and support through strong engagement.
  • Support training efforts.
  • Explain program/project/system benefits.
  • Be available for staff to approach with concerns, questions and suggestions.
  • Deliver change management messaging from the ET change network (e.g. at monthly unit meetings).
Policy Analyst, 08/2020 - Current
United Site Services Escondido, CA,
  • Communicating goals and objectives, providing advice, information and/or direction to all levels of staff within effected areas to assist with completion of assigned activities and achieve compliance with the plan.
  • Anticipate problems and issues and take initiative to propose and direct preventative policy directives.
  • Lead and facilitate meetings with cross-functional team members ensuring that all assigned projects align with organizational strategies including but not limited to the organizations mission, plan, performance measures, services and programs.
  • Support other analysts and their planning efforts by sharing knowledge and expertise, mentoring, coaching, guiding, and coordinating support efforts related to position management, contracts, asset management, workforce education and finance.
  • Provide support associated with data, information management, and operational as well as process changes.
  • Design and oversee the collection of data for organizational surveys; analyze data, evaluate findings and recommend policy and operational changes.
  • Participate in developing detailed plans, goals and objectives for the long-range implementation and administration of organizational strategies.
  • Review and evaluate policies to determine the benefits and impact of any changes that may occur.
  • Identifying positive elements as well as any flaws to the effectiveness of a particular policy.
  • Liaise with stakeholders to determine the needs, concerns, and viewpoints of documents, and to understand what the goals are of a project.
  • Gather and report on both quantitative and qualitative data, analyzing it for any trends or important information that may be useful in formulating new policies.
  • Examine the effects of current policies and government programs, such as whether a new policy would have a positive impact on the public and whether it would help the government agency milestones.
  • Formulate reports which condense and summarize information and display key policy findings for stakeholders to review.
Operations Manager, 02/2014 - 04/2019
L'Occitane And Pottery Barn City, STATE,
  • Experience working effectively in a fast-paced, high-production business-professional environment.
  • Supervise and manage effective service delivery to clients facing challenging logistical circumstances.
  • Experience with complex scheduling and program planning requiring attention to detail and ability to perform such tasks with frequent interruptions.
  • Experience handling confidential and sensitive information.
  • Skill explaining processes, procedures, and policies.
  • Proficiency using various hardware and software applications to enter and retrieve data.
  • Compile and analyze system-wide budget information.
  • Maintain and review performance data and reports.
  • Manage priority projects, including workforce alignment projects, development of tools and technologies in support of workforce outcomes and tracking.
  • Plan, organize, develop, and produce briefings, reports, and presentations for senior management officials.
  • Prepare departmental meeting agendas and supporting materials.
  • Work with departments on coordinating and aligning workforce reporting and metric tracking.
  • Participate in process improvement efforts by preparing and revising business plans, performance objectives, and efficiency plans to senior management.
  • Prepare and revise workforce performance objectives, business policy objectives, and efficiency plans.
  • Coordinate with senior management to discuss and evaluate complex and sensitive, administrative, organizational, operational, and strategy projects.
  • Research, analyze, and make recommendations on highly visible special public relations projects.
  • Cultivate and maintain positive, productive working relationships with internal and external stakeholders and partners.
  • Prepare and present statistical reports for high-level managers or a department head.
  • Analyze and interpret existing, newly enacted and proposed local, state, federal legislation and regulation for policy impact on the organization.
  • Support the organization in order to comply with new regulations that mitigate adverse action against the organization and maximize agency performance.
Bachelor of Arts: Political Science, Expected in
University of California Santa Barbara - Santa Barbara, CA,
Status -

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Resume Overview

School Attended

  • University of California Santa Barbara

Job Titles Held:

  • Systems Change Guide
  • Policy Analyst
  • Operations Manager


  • Bachelor of Arts

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