Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Motivated computer professional with 10 years of professional experience in Network Administration, Desktop Support, Call Center, and Management

  • OS: Windows XP, Vista, 7,8,8.1/ Linux / UNIX
  • Network Hardware: Cisco Routers/Switches/PIX Firewalls, Blade servers
  • Routing Protocols: RIP, OSPF, ISIS, EIGRP Frame Relay, Ethernet, VLAN, Wireless
  • Security: Access Control Lists, SSH, RAIDIUS/TACACS, IPSEC
  • Network Management: SENDMAIL / DHCP/ WINS/ DNS/ WDS/ Microsoft Windows 2007-2003-2000-NT4 Server, Exchange Server, Active Directory, RADIUS
  • Microsoft Windows 8-8.1-7-Vista-XP-2000-NT desktop and workstation operating systems
  • Backup Exec, Carbonite network backup software
  • Microsoft Outlook, Access, Word, Excel, PowerPoint, Visio and Project
  • TCP-IP Ethernet Networking, DHCP, DNS, and static IP addressing, Wireless Networking
  • Symantec Anti-virus Corporate Edition, Sophos, and McAfee Virus Scan Enterprise
  • Help Desk, end-user Local Area Network Hardware and Software support
  • System Documentation, Inventory, and Standard Operating Procedure creation

Diagnosed hardware and software failures and resolved technical issues with a 99% success rate.

Maintained 75-100% uptime on all client networks.

06/2011 to Current
System Technician G4s Willowbrook, IL,
  • Proprietor System Specialist 1 for FVAP Call Center Trained in and follow standards for the following quality management systems; CMMI for Services v1.3, ISO 9001:2008, ISO 20000-2011, and ISO 27001
  • Responsible for site-to-site IP Sec VPNs; ACLs on corporate and client firewalls, new server deployment, routine backups, server performance and up time monitoring, VoIP administration, system upgrades including OS patches and virus definition updates, failed hardware replacement, and power monitoring and allocation LAN and WAN installation, configuration, and support and IOS updates (Cisco routers, switches, firewalls) Configured routers between sites, IP Sec LAN-to-LAN VPN tunnels Completed VMware installs and manage Implemented Sophos Console and Endpoint protection with CryptoPrevent and network monitoring solution for all clients, Data Recovery.
  • Manage Active Directory, MS Exchange, and Spam filter Created images for laptops and desktops with company applications Responsible for network documentation and weekly reports Regularly provide either on-site or remote support to end users Hands-on experience racking, installing software and administrating servers in a Windows 2000-2008 server environment Telephonic and hands-on experience troubleshooting and resolving PC hardware, software, and network, email, security and application issues Demonstrated capacity to solution problems through phone contact and track records of increasing responsibility in help desk service delivery arena Outstanding customer service skills and ability to successfully articulate solution steps to customers of varying degrees of product knowledge and problem-solving competency Developed team mentoring abilities; noted ability to train and assist others, coupled with an ability to be mentored by more experienced team members to gain efficiencies.
04/2003 to 06/2011
Network Administrator Badger Meter Inc Colorado, TX,
  • Maintained and upgraded network to include wireless
  • Maintained network so sub-contractors could gain access to jobs available daily through ticket system.
04/2011 to 05/2011
Intern Wr Grace Chattanooga, TN,
  • Complete installation and configuration of a network for a dental office, 45 PC, 5 laptops, 3 servers, 2 IOSAFE, 4 printers Assumed and maintained administrative responsibility for Visio diagrams and hardware inventory for 24 clients Gathered extensive client data, audited work stations and inventory equipment Oversee all updates and maintenance performed during monthly site visits Manufactured and installed 10 CAT 5,6 cables through drop ceiling for data and VOIP installation in less than 6 hours Setup and configured IO Safe storage device for backup Setup and configured Smart Board with projector Advanced PC/ laptop repair.
02/2003 to 04/2003
Intern Wr Grace Aiken, SC,
  • Assisted LAN Administrator, maintained and upgraded desktop computers for individual classrooms and computer lab Worked with programs for imaging hard drive and desktop applications Performed backup and recovery operations Upgraded more than 15 systems at no cost to the school Relevant Proficiency Local Area Network hardware and software administration, design, installation and configuration.
02/1982 to 02/2003
Aircraft Mechanic Mitsubishi Heavy Industries Warren, MI,
  • Designation: Aviation Metal Smith/ Training/ IT More than 15 years of successful management and leadership experience with a reputation for meeting the most challenging organizational goals and objectives Customer service, inventory and issue of new computers, maintaining, upgrading systems that provide reliable, consistent, responsive and updated services Install, configure, maintain training equipment, PC, Projectors and CBT software for fleet commands Assisted area LAN expert with maintaining Intranet Responsible for managing, monitoring information technologies and maintain devices for 11 other commands on station and that equates to over 10,100 e-mail accounts Managed programs : GasFree Engineer, Respirator, Quality Assurance, Corrosion Control, Airframes, Phase Maint, Aircraft Battle damage, and Collateral Duty Inspector.
Expected in Jun 2011
Bachelor of Science Degree: Computer Information Science, Network Security
ECPI University - VA Beach, VA

Computer Information Science, Network Security

Expected in Dec 2003
Associates of Applied Science Degree: Computer Information Science IT/Networking
ECPI University - VA Beach, VA

Computer Information Science IT/Networking

Expected in
Certified: CompTia A+ CompTia Security +:
- ,

Active Directory, administrative, Anti-virus, articulate, Backup Exec, backup, cables, Call Center, CAT 5/6, Cisco Routers, Hardware, clients, Customer service, customer service skills, delivery, desktops, DHCP, documentation, DNS, EIGRP, email, Engineer, Ethernet, Ethernet Networking, Firewalls, Frame Relay, hard drive, Help Desk, imaging, Inspector, Inventory, IP, ISIS, ISO, ISO 9001, Local Area Network, LAN, laptops, leadership, Linux, managing, McAfee Virus Scan, mentoring, Access, Excel, Exchange Server, MS Exchange, office, Microsoft Outlook, PowerPoint, Microsoft Windows, Microsoft Windows 7, Windows 2000, Windows 98, 9X, NT, NT4, Word, Enterprise, Network Management, Network Hardware, network, Networking, operating systems, OS, organizational, OSPF, PC hardware, printers, problem-solving, Protocols, quality management, Quality Assurance, RIP, routers, Routing, SSH, SENDMAIL, servers, installing software, Sophos, Switches, Symantec, System Documentation, TCP-IP, Software support, phone, troubleshooting, UNIX, upgrades, upgrading, VPN, Visio, Vista, VOIP, WAN

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • ECPI University
  • ECPI University

Job Titles Held:

  • System Technician
  • Network Administrator
  • Intern
  • Intern
  • Aircraft Mechanic


  • Bachelor of Science Degree
  • Associates of Applied Science Degree
  • Certified: CompTia A+ CompTia Security +

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: