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Motivated computer professional with 10 years of professional experience in Network Administration, Desktop Support, Call Center, and Management
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Diagnosed hardware and software failures and resolved technical issues with a 99% success rate.
Maintained 75-100% uptime on all client networks.
- Proprietor System Specialist 1 for FVAP Call Center Trained in and follow standards for the following quality management systems; CMMI for Services v1.3, ISO 9001:2008, ISO 20000-2011, and ISO 27001
- Responsible for site-to-site IP Sec VPNs; ACLs on corporate and client firewalls, new server deployment, routine backups, server performance and up time monitoring, VoIP administration, system upgrades including OS patches and virus definition updates, failed hardware replacement, and power monitoring and allocation LAN and WAN installation, configuration, and support and IOS updates (Cisco routers, switches, firewalls) Configured routers between sites, IP Sec LAN-to-LAN VPN tunnels Completed VMware installs and manage Implemented Sophos Console and Endpoint protection with CryptoPrevent and network monitoring solution for all clients, Data Recovery.
- Manage Active Directory, MS Exchange, and Spam filter Created images for laptops and desktops with company applications Responsible for network documentation and weekly reports Regularly provide either on-site or remote support to end users Hands-on experience racking, installing software and administrating servers in a Windows 2000-2008 server environment Telephonic and hands-on experience troubleshooting and resolving PC hardware, software, and network, email, security and application issues Demonstrated capacity to solution problems through phone contact and track records of increasing responsibility in help desk service delivery arena Outstanding customer service skills and ability to successfully articulate solution steps to customers of varying degrees of product knowledge and problem-solving competency Developed team mentoring abilities; noted ability to train and assist others, coupled with an ability to be mentored by more experienced team members to gain efficiencies.
- Maintained and upgraded network to include wireless
- Maintained network so sub-contractors could gain access to jobs available daily through ticket system.
- Complete installation and configuration of a network for a dental office, 45 PC, 5 laptops, 3 servers, 2 IOSAFE, 4 printers Assumed and maintained administrative responsibility for Visio diagrams and hardware inventory for 24 clients Gathered extensive client data, audited work stations and inventory equipment Oversee all updates and maintenance performed during monthly site visits Manufactured and installed 10 CAT 5,6 cables through drop ceiling for data and VOIP installation in less than 6 hours Setup and configured IO Safe storage device for backup Setup and configured Smart Board with projector Advanced PC/ laptop repair.
- Assisted LAN Administrator, maintained and upgraded desktop computers for individual classrooms and computer lab Worked with programs for imaging hard drive and desktop applications Performed backup and recovery operations Upgraded more than 15 systems at no cost to the school Relevant Proficiency Local Area Network hardware and software administration, design, installation and configuration.
- Designation: Aviation Metal Smith/ Training/ IT More than 15 years of successful management and leadership experience with a reputation for meeting the most challenging organizational goals and objectives Customer service, inventory and issue of new computers, maintaining, upgrading systems that provide reliable, consistent, responsive and updated services Install, configure, maintain training equipment, PC, Projectors and CBT software for fleet commands Assisted area LAN expert with maintaining Intranet Responsible for managing, monitoring information technologies and maintain devices for 11 other commands on station and that equates to over 10,100 e-mail accounts Managed programs : GasFree Engineer, Respirator, Quality Assurance, Corrosion Control, Airframes, Phase Maint, Aircraft Battle damage, and Collateral Duty Inspector.
ECPI University - VA Beach, VA
Computer Information Science, Network Security
ECPI University - VA Beach, VA
Computer Information Science IT/Networking
Active Directory, administrative, Anti-virus, articulate, Backup Exec, backup, cables, Call Center, CAT 5/6, Cisco Routers, Hardware, clients, Customer service, customer service skills, delivery, desktops, DHCP, documentation, DNS, EIGRP, email, Engineer, Ethernet, Ethernet Networking, Firewalls, Frame Relay, hard drive, Help Desk, imaging, Inspector, Inventory, IP, ISIS, ISO, ISO 9001, Local Area Network, LAN, laptops, leadership, Linux, managing, McAfee Virus Scan, mentoring, Access, Excel, Exchange Server, MS Exchange, office, Microsoft Outlook, PowerPoint, Microsoft Windows, Microsoft Windows 7, Windows 2000, Windows 98, 9X, NT, NT4, Word, Enterprise, Network Management, Network Hardware, network, Networking, operating systems, OS, organizational, OSPF, PC hardware, printers, problem-solving, Protocols, quality management, Quality Assurance, RIP, routers, Routing, SSH, SENDMAIL, servers, installing software, Sophos, Switches, Symantec, System Documentation, TCP-IP, Software support, phone, troubleshooting, UNIX, upgrades, upgrading, VPN, Visio, Vista, VOIP, WAN
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School Attended
- ECPI University
- ECPI University
Job Titles Held:
- System Technician
- Network Administrator
- Intern
- Intern
- Aircraft Mechanic
Degrees
- Bachelor of Science Degree
- Associates of Applied Science Degree
- Certified: CompTia A+ CompTia Security +
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