Motivated computer professional with 10 years of professional experience in Network Administration, Desktop Support, Call Center, and Management
Diagnosed hardware and software failures and resolved technical issues with a 99% success rate.
Maintained 75-100% uptime on all client networks.
Computer Information Science, Network Security
Computer Information Science IT/Networking
Active Directory, administrative, Anti-virus, articulate, Backup Exec, backup, cables, Call Center, CAT 5/6, Cisco Routers, Hardware, clients, Customer service, customer service skills, delivery, desktops, DHCP, documentation, DNS, EIGRP, email, Engineer, Ethernet, Ethernet Networking, Firewalls, Frame Relay, hard drive, Help Desk, imaging, Inspector, Inventory, IP, ISIS, ISO, ISO 9001, Local Area Network, LAN, laptops, leadership, Linux, managing, McAfee Virus Scan, mentoring, Access, Excel, Exchange Server, MS Exchange, office, Microsoft Outlook, PowerPoint, Microsoft Windows, Microsoft Windows 7, Windows 2000, Windows 98, 9X, NT, NT4, Word, Enterprise, Network Management, Network Hardware, network, Networking, operating systems, OS, organizational, OSPF, PC hardware, printers, problem-solving, Protocols, quality management, Quality Assurance, RIP, routers, Routing, SSH, SENDMAIL, servers, installing software, Sophos, Switches, Symantec, System Documentation, TCP-IP, Software support, phone, troubleshooting, UNIX, upgrades, upgrading, VPN, Visio, Vista, VOIP, WAN
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