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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

For over 17 years I have worked with and designed low voltage systems. I began my career in the commercial Fire Alarm industry. Later I moved on to Home Theatre design and Satellite. From there I started my career in the security design industry working with commercial and residential systems. I have had my own company, provided consulting on large scale system design to include Wide Area Networks for Hospital Campus, Government Installations, and Military Stations.

The systems I work on include security, access control, structured cabling for network management systems and deployment of operations, CCTV, and AV.

I am also a US Army Reserve soldier that works with multiple Satellite Antenna Systems/Terminals providing SIPR/NIPR tactical communication capabilities.

Education
Southern New Hampshire University Hooksett, NH Expected in 05/2024 Bachelor of Arts : Homeland Security & Terrorism - GPA :
Certifications

• OPSEC Annual Training (1 hour)

• Anti-Terrorism LVL 1 (2 hours)

• Anti-Terrorism LVL 2 (13 hours)

• SERE Level A (4 hours)

• Department of Homeland Security Interagency Course (1 hour)

• Intelligence Operations at the Operational Level (2 hours)

• Joint Integrated Persistent Surveillance JIPS (2 hours)

• Response Cell Operations Course (1 hour)

• Defense Threat Reduction Agency Course Annual (1 hour)

• Counter Trafficking In Persons CTIP Annual (1 hour)

• Intelligence Analysis, Production and Dissemination (IAPD) (1 hour)

• CBRNE Consequence Management Response Force (CCMRF) Tactical Course (2 hours)

• Counterintelligence Awareness (1 hour)

• Sensitive Activities FOUO (1 hour)

• DCIPS (2 hours)

• Joint Intelligence (1.5 hours)

• Counterinsurgency (COIN) (5 hours)

• CCMRF Tactical Decision Making (1 hour)

• Joint Staff Composite Risk Management (1 hour)

• Fundamentals of Personnel Recovery PR102 (3 hours)

• JMESI Medical Readiness Training (1 hour)

• Army SSD1 (40 hours)

• DOJ Freedom of Information Act (FOIA) Training for Professionals (3 hours)

• A+ Training Modules

• Network + Training Modules

• Cybersecurity Analyst + Training Modules

• Security + Training Modules

• Assessing your Organizations Risks Training Module

• Responding Effectively to Risks Training Module

• Understanding Unconscious Bias Training Module

• Certified Business Analysis Professional (CBAP) Training Module

Work History
Amentum - Multichannel Transmission Systems Operator
, , 12/2017 - Current
  • Deployment and operation of multiple various Satellite Antenna Access Point terminals in operational environment of varying field conditions for weeks at a time. Providing field tactical network capabilities to extend network access to forward operating bases (FOBs) at the battalion, company, platoon and team level. Provide access to the tactical network SIPR, NIPR, and Coalition and enabling mission command through voice, video and data. Have been lead on troubleshooting and getting multiple systems deployed and working through signal flow and equipment maintenance or replacement. 24 hour operations in exposure, cold, and without proper tools.
  • Systems Include: • SNAP • SMART-T • STT
  • Installs, operates, and performs unit level maintenance on multichannel line of site and tropospheric scatter communications systems, antennas and associated equipment. Analyzes BIT/BITE diagnostics to isolate faults to the Line Replaceable Unit (LRU). Installs, operates, perform strapping, restrapping, PMCS, and unit level maintenance on COMSEC devices. Operates and performs Preventive Maintenance Checks and Services (PMCS) on assigned vehicles. Installs, operates, and performs PMCS on assigned power generators.
  • Commendations: Multiple Certificate of Achievements (for expert performance during Combat Support Training Exercises)
Dish Network Corporation - System Security Engineer
Smyrna, DE, 07/2017 - Current

• Installation of structured cabling including, Cat 3, 5, 5e, 6, multi-pair, coax, fiber, standard electrical cabling for commercial and residential.

• Installation/service of IT network structured cabling, rack builds, network equipment (switches, routers, ip phone systems, etc), data room setups, data cabinet setups, other telecommunication related equipment, LAN, WAN, MAN

• Programming, Installation/service of access control systems, fail safe, fail secure designs, CCTV NVR/DVR systems including PTZ and satellite access sites, security systems including commercial and residential, portioned designs on properties up to 850,000 sq.ft and metropolitan campus areas.

• Programming, Installation/service of commercial and residential custom Audio and Video designs including theatre rooms, large public area video walls, structured multi zone audio systems. Projects included: • Secret Service on various projects including installation and fabrication for Physical Security, Access Control, Monitoring systems, Intrusion Detection Systems, CCTV using radar, and PTZ systems.

Pentagon programming, installation, service, maintenance, and upgrade of access control and camera systems for all areas and offices in building under 24hr monitoring.

Amazon Warehouse: Design and installation of WLAN for large warehouse. Structured cabling and fiber runs, wiring and track. Installation and build of network room, cabinet enclosures, terminations and testing. Installation and programming of multiple access points and cameras. Installation and programming of network routers, switches, and patch panels.

BODY DETAILS locations, complete AV, structured cabling setup.

• Numerous High Rise properties: Miami Beach/Brickell area, Courtyard Hotel Miami Beach, Brickell World Plaza. Project management of structured cabling for network, cctv, and access control systems. Projects also include commercial Audio and Video design including Video Walls.

Center for Autistic Research and Development (CARD) Centers nationwide (CA, VA, MD, CO, NC): Complete installation of patch panels, boxes, cabinets and any other equipment related to telecommunications, equipment racks, cable trays, J-hooks, fire sleeves, patch panels, wire managers, 110 blocks, 66 blocks, jacks, and faceplates, Dress and route cable into telecommunications closets, modular furniture and other work areas.

Sysco Food Distribution Centers: Survey and documenting of existing IT systems including switches, servers, RAID storages, single mode and multi-mode Fiber, data cabinets, and other network related equipment.

Residential Work: Design, installation and setup of complete, AV, Access, Structured cable, phone systems, CCTV, IT Network, etc. System setup, designs include Home Theatre AV, commercial multi-system control AV sound and display, networking, telecom, CCTV/DVR setups.

Wells Fargo Banks, Chase Banks: Installation and service of CCTV, NVR, DVR, Burglar Alarm, IT and other systems for multiple banks i.e. Chase, Wells Fargo, Iberia • Government installations, design, service, and instruction of security, access, CCTV, monitor matrix systems, PTZ, thermal, Building automation systems, requiring secret clearance

National Express Corporation - Field Service Manager
New Hampton, NY, 01/2010 - 05/2017
  • Reduced time to complete service calls by 50% through top down process.
  • Led team of up to 20 service technicians in all field activities.
  • Spearheaded process improvement initiatives to reduce service costs.
  • Assessed operational needs and equipment availability to develop personnel schedules and assignments.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Conducted training, licensing and vehicle inspections for new employees.
  • Fostered highly communicative, collaborative team culture on all projects.
  • Determined operational weak points and implemented corrective actions to resolve them
  • Oversaw day to day activities of employees in fostering atmosphere to optimize employee experiences.
  • Overseeing hiring and training of 18 new technicians over 2 years (none of which quit or were fired) Reviewed resumes, held in person and video interviews, processed all paperwork and distribution of tools, clothing, vehicles, cell phones, IPads, equipment, and more
  • Built development plans, analysis of data multisource data to improve and maintain positive metrics and results for Field Service Professionals over large region.
  • Daily Communication using multiple IC tools through email, phone calls, conferencing, messaging, and other available forms of communication with up to 5 departments internationally as well as preparing presentations for my Field Service Team in person and virtually.
  • Inventory Management, Audit, and Inventory Control for equipment distribution
  • Complete necessary paperwork, including work orders, customer contracts, and time clock punches.
  • Conduct routine maintenance and inventory of company products and equipment.
  • Regular use of Microsoft Office's suite of tools (demonstrating proficiency in Outlook, Excel & Word).
Johnson Controls, Inc. - Lead Technician
FL, State, 04/2008 - 12/2009

System design, programming, installation, service of CCTV, Network, Structured Cabling, Access Control, Communication, Burglar, and Fire. Maintaining and servicing all above.

Project Manager and Team Lead on multiple projects, print reading, designing systems, and integrating with existing equipment, etc.

Installed access, CCTV, AV, Alarm, Life Safety, POE NVR systems, Networking, telecom, fiber and many other low voltage devices and software.

Worked commercial buildings including:

• Miami international airport

• BSO fire stations in southeast Florida

• Miami Jackson hospital and surrounding campus

• Miami High Rises

• Municipal City buildings and offices

• VISA offices

• and other similar buildings

Responsibilities included:

• Respond to trouble calls 24/7 On-Call rotation to provide timely response to customer's needs.

• Perform warranty work to include training new customers.

• Assist with development of solutions when appropriate.

• Perform remote site analysis via modem or web access.

• Plan forecasted work and schedule as needed with the customer service representatives

SimplexGrinnell - Fire Alarm Technician
City, STATE, 08/2004 - 06/2006
  • Project planning and Site Coordination of installation and service for FACP fire systems on commercial buildings and campuses. Inspection and code standards to Fire as well as walkthrough inspections with Fire Marshalls and City Inspectors. Headed two to five man crews on various large products under OSHA standards.
  • Worked commercial buildings Including:
  • Public Schools
  • Baptist Hospital systems in Kendall
  • Broward Hospital
  • High Rise buildings in Key Biscayne, North Miami
  • Federal Reserve Bank in Doral
  • Krome Service Processing Center ICE Facility • and many other large commercial sites/projects.
  • Responsibilities included:
  • Installation and removal of old systems
  • Planning EMT conduit design, suspension, and pipe bending.
  • Working with crews to install and finish projects on time and on budget. Teams normally consisted of 2-5 crew members.
  • Code inspection, plans submission, inspection by Fire Marshall for Approval.
  • Hazard work during hurricanes Katrina and Wilma.
  • Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair
  • Commissioned new fire alarm systems, installing all related hardware and software required by facilities
  • Integrated equipment installations with on-site network infrastructure, incorporating existing fire and life safety systems
  • Maintained alarm hardware inventory levels, safeguarding component availability for emergency calls
  • Administered on-call responses for emergency service assignments, adhering to prescribed response time frames
  • Sustained ongoing expertise in fire and safety regulations, confirming compliance of all installed systems
  • Fully installed fire alarms and various security devices

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Resume Overview

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Multichannel Transmission Systems Operator
  • System Security Engineer
  • Field Service Manager
  • Lead Technician
  • Fire Alarm Technician

Degrees

  • Bachelor of Arts

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