System Integration Business Analyst resume example

Supporting the MS2 Operations Center with the additional duties of the MS2 Incident Manager.

• Selected to serve as the MS2 Incident Manager for the MS2 Operations Center. Lead the team of analyst to the successful resolution of 50+ IT incidents.
• Lead for the MS2 Incident Management process
• Review / Update incident management SOI's
• Ensure staff is adhering to the incident management process by reviewing steps taken
• Interface with other IT domains to optimize the incident management process.

Supporting the MS2 Operations Center as the Lead Monitoring Analyst, Shift Lead and Event Lead. The MS2 Operations Center monitors business critical applications from an end user perspective and coordinates application / system return to service activities.

• Mentoring monitoring analyst staff in the IT incident management process.
• Coordinated and lead a daily briefing on the current state of the MS2 IT environment with MS2 Senior Leaders and Stakeholders.
• Crafted and delivered communications to MS2 management regarding current outages and the state of recovery.
• Key POC to manage IT incident response, engaging appropriate subject matter experts and coordination of outage return to service activity.
• Managing the schedule and workload of the monitoring analyst team

Supported the Universal Computing Contract as the weekend lead for the integrated service center. I was responsible for coordinating with the United States Postal Service (USPS) and other partners to resolve network issues impacting the USPS network infrastructure. I assigned tasks to staff to meet assigned deadlines and ensured timely completion of router configurations to meet installation dates with partners, data management and information accuracy within our customer database.

Provided system administration support for the production Unix and Windows Server environment. I was responsible for resolving end user support tickets ranging from , file restores, shared network drive creation and permission management As an authorized requester I was managed the creation / suspension of employee, vendor and resource accounts and mailboxes.

Supporting the Lockheed Martin Owego Operations center I was responsible for monitoring key applications and IT infrastructure. I responded to any outage and coordinated recovery activities.