System Integration Business Analyst resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Technical leader with over 8 years of experience in the incident management and software development arena. Strong written and verbal communication skills including authoring standard operating procedures and training of both users and staff.

  • Proficient in Microsoft Office Products
  • SharePoint site design
  • Written and Verbal Communication Skills
  • Working within a virtual team environment
  • Coordination of tasks within the team ensuring timely completion of project goals

Recognized for both team and individual accomplishments including Special Recognition Awards (SRA) in 2007,2008 and 2013.

System Integration Business Analyst, 03/2012 to Current
Lockheed MartinCity, STATE,

Corporate Business Resiliency Program Supporting the technology project for the Business Resiliency Program. Successfully deployed Lockheed Martin's incident / crisis management solution.

  • Development lead and SME for Lockheed Martin's incident management application - WebEOC
  • Development lead for Lockheed Martin's internal mapping application utilizing ESRI's ArcGIS Software
  • Sustaining Engineer for the Lockheed Martin's Mass communication application LMNotify Responsible for creation / sustainment of Standard Operating Procedures.
System Integration Analyst - MS2 Incident Manager, 09/2011 to 03/2012
Lockheed Martin, ,

Supporting the MS2 Operations Center with the additional duties of the MS2 Incident Manager.

  • Selected to serve as the MS2 Incident Manager for the MS2 Operations Center. Lead the team of analyst to the successful resolution of 50+ IT incidents.
  • Lead for the MS2 Incident Management process
  • Review / Update incident management SOI's
  • Ensure staff is adhering to the incident management process by reviewing steps taken
  • Interface with other IT domains to optimize the incident management process.
System Integration Analyst - Lead Monitoring Analyst, 06/2008 to 09/2011
Lockheed Martin, ,

Supporting the MS2 Operations Center as the Lead Monitoring Analyst, Shift Lead and Event Lead. The MS2 Operations Center monitors business critical applications from an end user perspective and coordinates application / system return to service activities.

  • Mentoring monitoring analyst staff in the IT incident management process.
  • Coordinated and lead a daily briefing on the current state of the MS2 IT environment with MS2 Senior Leaders and Stakeholders.
  • Crafted and delivered communications to MS2 management regarding current outages and the state of recovery.
  • Key POC to manage IT incident response, engaging appropriate subject matter experts and coordination of outage return to service activity.
  • Managing the schedule and workload of the monitoring analyst team
Network Monitor Technician Senior, 02/2005 to 06/2008
Lockheed Martin, ,

Supported the Universal Computing Contract as the weekend lead for the integrated service center. I was responsible for coordinating with the United States Postal Service (USPS) and other partners to resolve network issues impacting the USPS network infrastructure. I assigned tasks to staff to meet assigned deadlines and ensured timely completion of router configurations to meet installation dates with partners, data management and information accuracy within our customer database.

Provided system administration support for the production Unix and Windows Server environment. I was responsible for resolving end user support tickets ranging from , file restores, shared network drive creation and permission management As an authorized requester I was managed the creation / suspension of employee, vendor and resource accounts and mailboxes.

Supporting the Lockheed Martin Owego Operations center I was responsible for monitoring key applications and IT infrastructure. I responded to any outage and coordinated recovery activities.

B.S: Information Technology, Expected in 2009
Peirce College - Philadelphia, PA

B.S of Information Technology with concentration in Network Security

GPA: 3.9 Graduated Summa Cum Laude

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Resume Overview

School Attended

  • Peirce College

Job Titles Held:

  • System Integration Business Analyst
  • System Integration Analyst - MS2 Incident Manager
  • System Integration Analyst - Lead Monitoring Analyst
  • Network Monitor Technician Senior


  • B.S

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