Technical leader with over 8 years of experience in the incident management and software development arena. Strong written and verbal communication skills including authoring standard operating procedures and training of both users and staff.
Recognized for both team and individual accomplishments including Special Recognition Awards (SRA) in 2007,2008 and 2013.
Corporate Business Resiliency Program Supporting the technology project for the Business Resiliency Program. Successfully deployed Lockheed Martin's incident / crisis management solution.
Supporting the MS2 Operations Center with the additional duties of the MS2 Incident Manager.
Supporting the MS2 Operations Center as the Lead Monitoring Analyst, Shift Lead and Event Lead. The MS2 Operations Center monitors business critical applications from an end user perspective and coordinates application / system return to service activities.
Supported the Universal Computing Contract as the weekend lead for the integrated service center. I was responsible for coordinating with the United States Postal Service (USPS) and other partners to resolve network issues impacting the USPS network infrastructure. I assigned tasks to staff to meet assigned deadlines and ensured timely completion of router configurations to meet installation dates with partners, data management and information accuracy within our customer database.
Provided system administration support for the production Unix and Windows Server environment. I was responsible for resolving end user support tickets ranging from , file restores, shared network drive creation and permission management As an authorized requester I was managed the creation / suspension of employee, vendor and resource accounts and mailboxes.
Supporting the Lockheed Martin Owego Operations center I was responsible for monitoring key applications and IT infrastructure. I responded to any outage and coordinated recovery activities.
B.S of Information Technology with concentration in Network Security
GPA: 3.9 Graduated Summa Cum Laude
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