system engineer double agent resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Experienced Information Technology Specialist with over 5 years of experience in System Development and Installation. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of processes and procedures with years of training in management. Motivated to learn, grow and excel in informational technology.

  • Software Installation
  • Maintenance of engineering systems
  • Engineering systems testing
  • Engineering support
  • System wiring
  • Computer systems knowledge
  • Network security systems
  • POS systems understanding
  • IT systems implementation
  • Systems upgrading
  • Basic surveillance systems
  • Updating system
  • Systems installation and configuration
  • Systems repair
  • Residential systems
  • Proficient in many types of accounting systems and software
Work History
07/2017 to Current
System Engineer Double Agent Essentra Erie, PA,
  • Improved quality processes for increased efficiency and effectiveness
  • Conducted training and change management processes to improve operations
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
  • Investigated and resolved customer complaints to foster satisfaction
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
  • Developed, updated and maintained database of existing and potential customers in Unified Field Operations
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
  • Tested and repaired system circuit boards to component level using variety of instruments
  • Developed team communications and information for quarterly meetings
  • Instituted customer design meetings to contribute to long-term plans for organization business processes
  • Evaluated quality problems and performed quality control to identify and resolve issues
  • Adhered to safety protocols while installing projectors, displays and speakers
  • Fostered workplace safety and efficiency by identifying potential hazards and promoting workplace safety to over 5 team members
  • Trained 5 new employees according to company standards
  • Commended by management for continuous punctuality and superior performance
  • Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices
  • Developed, updated and maintained database of existing and potential customers in Field Management Systems
  • Installed Security systems, complete home audio music systems and visual entertainment setups
02/2013 to 04/2016
Technology Specialist Account Manager Howard Technology Solutions City, STATE,
  • Achieved 100% of monthly quota and grew sales to $1,000,000 within the first year
  • Provided extensive support in sales, technical and business areas to key accounts
  • Grew territory by 40% through successful networking, partnership development and contract negotiation
  • Developed highly profitable pipeline based on multiple sales penetration techniques
  • Monitored budgeting, forecasting, expenditures and performance for all accounts
  • Visited customer locations to determine needs, set up contracts and provide training
  • Partnered with Vice President and President of Operations to prepare, design, implement and measure success of campaigns
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts
  • Trained employees on VMware for improved data management, monitoring effectiveness and suggesting improvements
  • Created networking infrastructures for Cooperatives within Texas
  • Assist engineers with installment of software and hardware during virtualization
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
11/2010 to 12/2012
HSE Manager Seadrill Americas City, STATE,
  • Manage all activities associated with subcontracting of vendors for services and equipment in HSE related activities
  • Support the implementation and achievement of HSE Objectives and performance
  • Lead initiatives to promote visible and pro-active management commitment and employee involvement in HSE activities, such as safety meeting presentations and coordination of leadership site visits
  • Review and incorporate, as appropriate, safety standards originated by OSHA
  • Conduct audits of company's best practices, Standard Operating Procedures, and safety programs in the regions where the company operates and identifies and controls significant loss producing exposures
  • Monitor the effectiveness of all assigned HSE programs, procedures and practices
  • Conduct investigations of accidents at the company
  • Evaluate performances of program activities and provides summary
  • Collaborate on development and implementation of elements of the company's HSEMS
  • Develop and implements record keeping procedures for occupational injuries and illness
  • Responsible for making recommendations and presentations to senior management based on HSE KPIs and accepted safety standards and methodology
  • Provide HSE advice, assistance and support to line managers and supervisors, with an emphasis on site operations
  • Promote a risk-based approach to HSE management, including coordination or participation in hazard assessments, environmental impact studies, and occupational health risk assessments
  • Develop and evaluates personnel within the scope of the job's responsibility
  • Manage activities and provides leadership direction to management, professional, technical and support personnel of the unit
  • Designed modern employee recognition program which boosted productivity and improved morale
  • Set aggressive targets for employees to drive company success and strengthen motivation
Expected in 05/2005 to to
Heidelberg High School - Heidelberg MS,
  • Member of Beta Club
  • Member of National Honor Society
  • Member of Future Business Leaders of America
  • Review and incorporates, as appropriate, health standards originated by OSHA, NIOSH, EPA, NRC, DOD, DOE.
  • APC Sales Professional for Data Centers.
  • APC Sales Associate.
  • Veeam Backup & Replication Cloud Edition V7.
  • Texas Security Certified
  • Blood Born Pathogens Certified
  • Service Technician Certified

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Resume Overview

School Attended

  • Heidelberg High School

Job Titles Held:

  • System Engineer Double Agent
  • Technology Specialist Account Manager
  • HSE Manager


  • Diploma

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