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system engineer resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Offering successful career history comprising more than 7 years. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the field.

Skills
  • System Configuration
  • Troubleshooting and Technical Support
  • Network configuration and Administration
  • System and Network Security
  • Hardware and Software Monitoring
  • Microsoft Exchange and Office365
  • Firewalls, VPNs and security products
  • Data and Systems Architecture
  • VMware Virtualization and Cloud Services
  • Salesforce Software
  • Operating System Testing
  • Hardware Installation and Maintenance
  • Technical Analysis
  • Maintenance Organization and Development
  • Implementation experience in Database tools
  • Understand C#, Python, Java, and R language
Work History
06/2017 to Current
System Engineer A10 Networks Raleigh, NC,
  • Provided technical IT support for over 50 workstations and servers
  • Troubleshoot issues with NextGen (Electronic Health Records), MS Windows, MS Server, MRI PACS Image software, Peripheral devices, Network configuration and other upgrades
  • Managed users and workstation using Active Directory and group policies
  • Create/configure "NextGen - Healthcare Information Systems" templates
  • Developed, implemented and updated infrastructure ensuring quality IT process
  • Managed and configured Office 365 services and applications including Exchange, Teams, SharePoint, Azure Active Directory and AWS.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Provided preventive maintenance for servers, storage equipment and software.
  • Implemented firewalls and antivirus software to maintain network integrity.
  • Compiled, processed and analyzed test data and results to improve product quality.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Communicated status updates to affected parties when issues arose.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Provided outstanding helpdesk service and support to customers and colleagues.
  • Developed IT policies and processes to comply with applicable HIPPA laws, regulations and framework.
  • Oversaw information technology governance, risk and compliance.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
02/2020 to 06/2020
Help Desk Technician Corning Canton, NY,
  • Provided white glove remote support for 400+ clients like Hospitals and clinics, Law Firms, and Financial Firms
  • Utilized ConnectWise, Automate management for Workstations (Windows 7, 10)/Servers (08, 08Rs, Hyper-V, 2012, Exchange 2010) configuration, Office 365, troubleshooting, AD maintenance, Group Policy Management, and other maintenance
  • Used ConnectWise Ticket Management to resolve high volume inquiries remotely
  • Vendor management and support for clients
  • Provided networking support pertaining to network outages, remote inquiries, VPN access via Sopho & Sonicwall Firewalls
  • Resolved inquiries via onsite and remote for Xerox, HP, Canon and Fujitsu MFP's and eFax
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Provided Tier 2 IT support to non-technical internal users through desk side support services.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Activated accounts for clients interested in new services.
  • Processed over 60 support requests weekly for technical assistance on wide range of issues related to End client issues.
10/2015 to 12/2019
IT and AV Technician Atwood Memorial Center, St. Cloud State University, SCSU City, STATE,
  • Helped students and faculties with software, networking, printing or installation problems
  • Setup computers, printers, projectors and wireless network in labs and classrooms
  • Troubleshoot peripheral devices for students, staffs, faculties and other customers
  • Operated Audio and Light equipment for events which had 300 to 800+ audiences
  • Worked directly with student organizations and leaders to plan and execute events
  • Monitored and repaired audio, video, control systems and video conferencing equipment.
  • Pulled and terminated variety of cables.
  • Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
  • Provided troubleshooting techniques in integrating professional audio/video systems.
  • Performed service and system maintenance as directed.
  • Adhered to safety protocols while installing projectors, displays and speakers.
  • Led crew of audio-video installation team members.
  • Trained 10 new employees according to company standards.
01/2018 to 12/2018
Program Assistant Intern Campus Involvement, St. Cloud State University City, STATE,
  • Managed and Supervised SCSU Huskies-Connect website & database where 200+ student organizations manage their profile, post details about events, meetings, conferences, programs, training, etc. and add to SCSU University Events Calendar
  • Worked with Husky Involvement Guide program which assist 200+ student organization leaders in marketing and promoting their organization, programs, events, etc.
  • Promoted student organizations and their activities through Social Media marketing
  • Assisted 100+ Student Organizations with registering and managing organizations
  • Sent weekly newsletter to all campus departments and 200+ student organizations
  • Uploaded promotional contents of student organizations and campus events using FTP
Education
Expected in 12/2019 to to
Bachelor of Science: Information Systems
St. Cloud State University - Saint Cloud, MN,
GPA:
  • Worked Part-Time while attending as Full-Time student
  • Served as President of SCSU Bangladesh Student Association (BSA) for 2 Years
  • Achieved SCSU Community Builder Awards
  • ACS Scholarship Recipient
  • Study Abroad Scholarship Recipient
  • Extracurricular Activities: Music, Sports and Community work
Certifications
  • Certified Scrum Master (CSM) | Authorized Certification ID: 27140301301381
  • Google IT Professional certificate | Coursera 2019
  • Project Management certificate | PMI Minnesota, through a SCSU course
  • CompTIA A+ course online through Cybrary

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Resume Overview

School Attended

  • St. Cloud State University

Job Titles Held:

  • System Engineer
  • Help Desk Technician
  • IT and AV Technician
  • Program Assistant Intern

Degrees

  • Bachelor of Science

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