system director rehabilitation services resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Professional Summary

A passionate leader with exceptional communication skills and a long track record of successful rehabilitation management. Extensive knowledge of all current economic, regulatory issues and financial challenges within rehabilitation. An inspiring and motivational leader with excellent interpersonal skills and passion to develop the vision of an organization. Level-headed healthcare leader dedicated to providing companionship and support to the associates and organization. Remains calm and effective in difficult and stressful situations, building strong relationships every step of the way.

  • Ability to be flexible and change with healthcare environment, industry, and business demands
  • Data-driven decision making
  • Empowers and promotes staff with encouraging, positive, safe environment to accomplish daily and long term goals
  • Transparent, passionate and committed operational leader
  • Open minded and willing to learn
  • Strong communicator and experienced presenter to all audiences
  • Successful retention of therapy and nursing management and staff
  • In all areas of responsibility, excellent patient experience scores and high quality
  • Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook
  • Extensive knowledge in acute, inpatient and outpatient rehabilitation
Work History
System Director, Rehabilitation Services, 10/2012 to Current
Marquette UniversityMilwaukee, WI,
  • Develop, implement and monitor short and long range financial plans for rehabilitation services.
  • Provide strategic and operational planning for staffing, fiscal, and material resources, develop and implement new systems, policies, programs, and quality improvement plans. Ensure compliance to external regulations and professional standards.
  • Responsible for daily operations, profitability, budgeting, staff hiring, staff development, marketing, and compliance for one combined inpatient rehabilitation facility , 5 inpatient rehabilitation departments and 6 outpatient rehabilitation centers within health system.
  • Successful leader in obtaining health systems first Commission on Accreditation of Rehabilitation Facilities (CARF) for inpatient rehabilitation in December 2022.
  • Successfully combined two smaller inpatient rehabilitation facilities into one large rehabilitation unit.
  • Review patient service analytics across health system. Develop strategies with therapy and nurse managers to improve patient satisfaction and workforce culture goals and improve performance for any gap areas.
  • Design and implement process improvement and performance management activities that will increase patient, associate and physician satisfaction and performance.
  • Collaborate with system organizational leadership to strategically lead all rehabilitation operations.
  • Developed strong teams and maintained positive relationships with associates.
  • Developed impactful and strategic partnerships with senior leaders to drive organizational and operational excellence.
Adjunct Professor, 08/2016 to 05/2019
University At Buffalo, The State University Of New YorkCity, STATE,
  • Developed and prepared graduate level Leadership and Management curriculum for occupational therapy program.
  • Delivered lectures to graduate students on leadership topics.
  • Challenged and motivated students through in-classroom discussions.
  • Lectured and communicated effectively with students from diverse backgrounds.
  • Plan, evaluate, and revise curriculum, course content, course materials, and methods of instruction.
Manager Education, Training and Consultation, 11/2004 to 10/2012
Uniform Data Systems For Medical RehabilitationCity, STATE,
  • Successful leadership position at highly recognized organization for inpatient rehabilitation performance, outcomes data and consultation.
  • Extensive knowledge in PPS (Prospective Payment System) for inpatient rehabilitation facilities.
  • Provided inpatient rehabilitation consultative engagements to hospital administrators, physicians, and clinicians.
  • Senior clinician in onsite consultative services, provided recommendations for process improvement/strategic planning and compliance integrity.
  • Responsible leader over department of 15+ clinical specialist associates including recruiting, hiring, staff development, budgeting, and marketing.
Master of Science: Occupational Therapy, Expected in 05/1995 to D'Youville University - Buffalo, NY
Certificate: Executive Leadership For Healthcare Professional, Expected in 06/2017 to ECornell - Ithaca, NY,

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Resume Overview

School Attended

  • D'Youville University
  • ECornell

Job Titles Held:

  • System Director, Rehabilitation Services
  • Adjunct Professor
  • Manager Education, Training and Consultation


  • Master of Science
  • Certificate

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