I am an experienced and energetic director who is highly skilled in business management, marketing customer service and client relations. I have demonstrated measured success in customer and patient satisfaction consistently for the last eleven years while exceeding financial expectations and meeting regulatory goals. I pride myself on my flexibility, dedication and ability to drive results from my team. My strong interpersonal skills have afforded me the ability to build affective relationships with my clients, customers and employees. My knowledge and expertise will contribute to the continued achievements, growth and profitability of this organization. Over 20 years in Food Service Management.
*16 years management experience in an acute care hospital.
*Excellent financial performance with P & L accountability.
*Strong leadership, management and coaching skills.
*Strong knowledge of current food trends throughout the industry.
*Ability to communicate on all levels building affective relationships with clients, management, customers and associates.
*Highly motivated, detail oriented individual with an exceptional ability to develop marketing programs and training procedures.
*Proven ability to drive results form team, using innovation and motivation to continually raise the bar and achieve goals.
System Director Food and Nutrition Services02/2014 to CurrentMorrison Healthcare at University of Kentucky HealthCareLexington, KY
Oversee the food and nutrition operations of three health care facilities with a managed volume of 24M
Responsible for all aspects of the business including financial expectations, regulatory compliance, patient satisfaction, recruitment, and client relations.
Recognized for significant improvements in patient satisfaction increasing scores by over 50 percentile points within the first 18 months of employment.
Led multiple high level projects including the opening of a new 17M kitchen and café in Chandler Hospital.
Exceeded budget expectations of all three facilities by greater than $400,000 as a result of cost saving initiatives and increase in retail sales.
Lead and participate in multiple committees including sustainability initiatives, diversity and inclusion, teaching kitchen, Infection control monitoring, dietetic internship program.
Director of Food and Nutrition 11/2005 to 11/2014Morrison Healthcare at Norton Suburban HospitalLouisville, KY
Evaluate and manage the operations of the food and nutrition department including patient services, retail, production and vending ensuring client expectations are met.
Serve as a resource to other directors within the system and region for assisting with financials, regulatory compliance, patient, wellness and retail initiatives.
Ensure that all regulatory compliance goals are being monitored and followed as measured by successful survey results.
Directly responsible for the growth, innovation and standardization of all retail venues.
Increased employee retention by improved interviewing procedures, enhanced department training methods and employee recognition programs.
Responsible for implementation of new services and programs including café and coffee shop renovations as well as new patient programs, develop annual department budgets, forecasting annual, monthly, and weekly projections.
Completed methodology, proposals and pro forma for new business and coordinated all aspects of multiple retail projects.
Assist accounts throughout the region and other regions with new openings, training, strategic planning, and addressing client concerns.
Recognized for ability to build rapport and develop positive working relationships with staff, managers, nursing, leadership team and clients
Part of interdisciplinary focus team which has made notable improvements in the outcome of patient care.
Director Food and Nutrition Services01/2003 to 01/2005Morrison Healthcare at Four Courts Senior CenterLouisville, KY
Responsible for operations of the food and nutrition department in a long term care and senior facility.
Developed menus for a kosher population working closely with the Rabi to ensure all dietary and obligations were met.
Recognized for the ability to execute elaborate upscale events for the community.
Closely involved with the decision making and care planning for patients as a member of the Administrative Team.
Assistant Director01/1999 to 01/2003Morrison Healthcare at Norton and Audubon HospitalLouisville, KY
Oversaw operations of the retail, vending and catering departments.
Created workflow designs and routines for staff, optimizing company sales directly resulting in decreased overhead and increased productivity.
Earned a reputation of being highly reliable by specializing in personalized services and developing a strong rapport with clients.
Education and Training
Bachelor of Science: Marketing and Psychology1995University of LouisvilleLouisville, KYMarketing and Psychology