System Director Resume Example
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SYSTEM DIRECTOR
Executive Profile
Accomplished Executive with demonstrated ability to build high-performing teams to deliver strategic and financial results.
Skill Highlights
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Core Accomplishments
Financial Management:
- Led turnaround effort to reduce accounts receivables (AR) from 67 AR days to 48 AR days, representing an average of $18M per day reduction of accounts receivables.
- Exceeding cash collection targets by 4% over expected reimbursement; monthly collections average $150M across Swedish region.
Business Integration:
- Stabilized Providence regional business office in California through transition from a regional to Corporate structure, retaining top talent through the transition.
Organizational Design:
- Created new Revenue Cycle function to manage significant organizational growth through Affiliations and acquisitions.
- Developed Business Partner program to support nine regions across five states.
- Project Management:
- Initiated [project] which resulted in [positive outcome].
- Human Resources:
- Spearheaded new [program] program which increased retention.
Professional Experience
Health Alliance Of Hudson ValleyMonsey , NYSystem Director06/2012 to 01/2016
- Elise joined Providence Health & Systems in June 2012.
- Prior to joining the Providence , Elise worked with a local consulting firm, Point B, Inc. Elise also worked previously with Accenture (formerly Andersen Consulting LLP), on various state government agencies throughout the United States on organizational design, process re-engineering and information system projects and programs.
- Currently responsible for over 550 FTE's in Revenue Cycle, across five states and nine Providence regions.
- Revenue Cycle departments include the full Revenue Cycle functions at Swedish Health & Systems and Kadlec Regional Medical Center; system-wide Charge Master team; Revenue Cycle Liaisons; Revenue Cycle Business Analysts; and in-house Collection Agency.
- Lead Revenue Cycle efforts to perform due diligence for new Affiliate organizations and acquisitions, and integrate the acquired Revenue Cycle functions into the Revenue Cycle Shared Services organization.
- Represent Revenue Cycle in company-wide strategic initiatives, working with the clinical leadership, regional business leaders, and corporate departments to support the expansion of new programs and services.
Jones Lange Lasalle Inc.Vidalia , GAInterim Revenue Cycle Director11/2011 to 05/2012
- Responsible for over 200 FTE's in Revenue Cycle departments across 5 hospitals and 2 ACC's; includes Patient Access, Financial Counseling, Insurance Verification, Hospital Billing, Insurance Follow-up, Cash Collections, Patient Customer Service, Charge Master / Revenue Integrity, and Call Center (Operators).
- Led Revenue Cycle optimization initiatives, including Revenue Capture Improvements, Cash Acceleration, Denials Management, Patient Liability, Charge Master Clean-up, and Revenue Cycle Workflow Redesign.
- Provide oversight for Edmonds Hospital Epic Implementation and Revenue Cycle integration.
Ppg Industries, Inc.Sarasota , FLEngagement Manager09/2009 to 12/2010
- Hospital Billing and Customer Service Center Implementation, Swedish Medical Center (18 months) Led overall program to establish a new Corporate Business Office; program included implementing additional Epic functionality, a new claims editing system, wholesale and retail lockbox vendor, imaging system, and call center telecommunication system Designed the Hospital Billing and Customer Service Center teams, including new job descriptions, roles and responsibilities, and organizational structure Led the effort to design policies, processes, and procedures for hospital billing, insurance follow-up, cash posting, and call center functions Developed and managed communication plan and activities to communicate hospital-wide, and to external stakeholders (payers, regulatory agencies, patients) Worked with Human Resources to manage impacts to existing staff positions, and address bargaining unit questions.
Jones Lange Lasalle Inc.Wallingford , CTInterim Finance Director
- Interim Finance Management, Providence Everett (9 months) Developed Business Office Director role for a regional hospital, focused on improving the cash flow of payments to the hospital; transitioned new role to newly recruited director Directly supervised the Admitting and Financial Counseling managers and team of 50 FTE's to improve front-end information collection and reporting processes, resulting in significant improvements to the accounts receivable balance Developed and implemented new intake processes for all admitting personnel, to improve accuracy of insurance information collected for all patients Worked with third party billing office, payers, financial counselors, and front-end staff to improve billing, collection and denial processes and hospital Health Information Management group Project Advisor - Epic Billing and Registration Implementation and Project Audit, Seattle Children's Hospital (18 months) Acting in a QA and advisor role to provide Program Director review and assessment of key project deliverables Conducted project phase audits, identifying gaps in key project management functions, resource skill levels, and project progress.
BelforMerrillville , INProject Advisor
- Acting in a QA role to provide Program Director review and assessment of key project deliverables.
- Provided leverage to Program Director in preparing for budget request and approval of multi-million dollar implementation.
Praxair, Inc.Blythewood , SCEngagement Manager
- Acting in a QA and advisor role to provide oversight and support to multiple projects for a National Insurance Company Conduct project reviews to ensure quality delivery, and provide outside perspective to the client Project Manager - Project & Resource Management Implementation, Safeco / Liberty Mutual (12 months) Managed cross-functional team through development and implementation of new business processes, policies and tools in a pilot project that spanned the IT enterprise Developed project charter, communication and training plans; process flows and policies Presented project recommendations to IT Senior Leadership Team, impacting funding and decision on enterprise deployment.
Fresenius Kabi UsPleasant Prairie , WIProject Manager
- Developed an implementation methodology and toolkit, including process mapping and redesign methods, and transition and stakeholder management.
- Created project lifecycle roadmap, guidelines, samples and templates.
- Implemented project management tools and processes throughout the IS department.
General DynamicsDurham , NCProject Office Manager
- Created and provided oversight to the project office for a hospital-wide physician orders implementation that impacted more than 2000 end users Built an extensive project and resource plan (over 60,000 work hours) and recruited team members Created standards for status reporting, issue and risk management, time reporting, plan reviews and deliverable format and maintained project plan, budget and weekly status reporting Developed monthly executive presentations for CFO and Steering Committee Planned and managed go-live activities, coordinating data conversion, 24x7 support personnel, and command center status meetings with senior management Piloted implementation of MS Enterprise Project Management Solution for the IS department.
Amita HealthTulsa , OKProject Leader
- Benefits Open Enrollment Implementation, Starbucks (5 months).
- Managed the benefits open enrollment process for over 70,000 benefits eligible employees.
- Developed a comprehensive communication plan that required communication to all employees nationally, and U.S.
- employees working overseas.
- Managed HR Leads through a jointly developed work plan and schedule, to update the enrollment website, and produce and distribute collateral to employees in over 5,000 stores.
Anatomage, Inc.Santa Clara , CADeputy Program Director
- Statewide Workforce System, State of Ohio, Health and Human Services (1.5 years).
- Provided day-to-day oversight and direction of 80 Accenture personnel and subcontractors on the State's Workforce Information Network Web Applications implementation project.
- Managed development and delivery of train-the-trainer sessions, context sensitive online help, training manuals, and materials.
- Managed multiple teams responsible for the statewide rollout of a web-based workforce management system in the 88 Department of Human Services agencies for over 8000 employees.
State Of LouisianaCovington , LAProject Director
- Welfare System Assessment, State of Nebraska, Health and Human Services (3 months) Managed the State' NFOCUS Assessment Project to review the operations of the state's welfare systems Conducted review of the infrastructure, information systems, project communications, ongoing system and policy training, and caseworker acceptance to the new system Presented the team's findings and recommendations to the State Lt.
- Governor and senior executives Project Manager - H&HS Service Delivery Design, State of Colorado, Health and Human Services (6 months) Managed a reengineering project for the State's Department of Human Services to develop a new service delivery model and vision for the Child Welfare and Youth Corrections agencies Facilitated executive steering committee meetings and decision-making process, addressing project status, scope, and business objective alignment Change Management and Training Team Lead - Imaging System, State of WA, Labor & Industries (2 years) Identified and managed the impacts of implementing an imaging system for 450 users at the Department of Labor and Industries Designed new business processes, planned agency-wide communication, designed a new department and affiliated jobs, planned and implemented training program.
Kent Myers & AssociatesCity , STATEHuman Resources Manager
- Developed and deployed HR policy and procedures manual.
- Managed selection and implementation of Accounts Payable and Point-of-Sale systems, developed user training and oversaw successful collection and conversion of data.
Safeway StoresCity , STATEHuman Resources Supervisor
- Managed affirmative action program, including community outreach, education and hiring practices.
- Developed and assisted in implementation of an Affirmative Action Tracking System.
- Managed discrimination charges and lawsuits.
- Developed materials and managed train-the-trainer program for POS implementation involving 50 store sites and over 1200 employees.
Education
Masters:Business Administration - Finance1992University of Washington, City, State
Business Administration
Bachelor of Science:Political Science1983University of California, City, State, USA
Political Science
Skills
Accounts payable, accounts receivable, acquisitions, administrative, health care benefits, hospital billing, budgeting, business strategy, call center management, cash flow analysis change management, consulting, financial counseling, client service, decision-making, financial due diligence, executive management, finance management, human resource management, Imaging, information systems, Insurance, leadership development, work flow optimization, organizational design, executive presentations, process re-engineering, project management / leadership, reporting, retail, risk management, strategic planning, systems integration, training and development.
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Resume Overview
School Attended
- University of Washington
- University of California
Job Titles Held:
- System Director
- Interim Revenue Cycle Director
- Engagement Manager
- Interim Finance Director
- Project Advisor
- Project Manager
- Project Office Manager
- Project Leader
- Deputy Program Director
- Project Director
- Human Resources Manager
- Human Resources Supervisor
Degrees
- Masters : Business Administration - Finance 1992
Bachelor of Science : Political Science 1983
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