Work in a corporate / business environment utilizing the skills and knowledge that I have accumulated over my previous positions. Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in [Task] and [Task] and offering skills in [Skill] and [Skill]. Fluent in English and accustomed to working with cross-cultural, global teams. Enthused [Job Title] with competencies in [Skill], [Skill] and [Software]. Certified in [Area of certification]. Considered talented leader when guiding teams and performing [Task]. Offers [Number] years of software development expertise. Highly effective software developer offering wealth of more than [Number] years of expertise. Valuable team player with personable and dedicated nature. Accomplished [Job Title] troubleshooting and resolving issues by debugging programs and managing [Task]. Increase proficiencies through [Area of expertise]. Offering expertise in [Skill] and [Skill]. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Backup, Test equipment
Basic, Troubleshoot
Hardware, Troubleshooting
Conversion, VB
Client, Winbatch
Customer Relations, Windows NT Administration
Database management, WISE
HTML, Word Perfect
IBM, 386
InstallShield, 486
IE
Inventory control
Java
Lotus Works
Macintosh
Employee management
Management Development
Microprocessors
Office
Windows 7
Windows 8
Windows
Windows 2000
Win3.1
Windows 3.11
Windows 95
Windows NT
Windows NT 4.0
Windows XP
Operating systems
OS
Developer
OS/2
Pentium
Scripts
Software installation
Software troubleshooting
Software installation and troubleshooting
Software support
Desktop Support
Network development and administration
Advanced knowledge of C and C++
Data management
.Net development
VBScript
Advanced knowledge of PHP
API design knowledge
Technical analysis
Shell scripting
Security expert
Virtualization
Technical writing
System development and administration
Programming
Performance and scalability optimization
Flash and ActionScript
Advertising strategies
Drywalling
Appointment scheduling
Complaint resolution
Logistics management
Production monitoring
Food station setup
Menu presentation
Safety oversight
Volunteer recruitment
Sampling
Patient evaluations
Machine learning
Powertool safety
Promotional sales events
HD photography
Cost containment
Weeding and edging
10-Key data entry
Advocacy
Color correction
Planning and execution
Performance optimization
Organization and planning
Health assessments
Regulatory filings and compliance
Schematics interpretation
Specimens collection and processing
Trend tracking
Process evaluations
Customer assistance
Customer assistance
Self-defense tactics
Reservations management
Basic animal care
Settlement determinations
POS system operation
Risk management processes and analysis
Packing and scanning
Academic support
Food assembly
Guest seating
Vendor management
Hydraulics
Data coding and processing
School policies enforcement
Service planning
Capital spending
Commercial production
Plating and presentation
Staff leadership
Insurance billing
Profitibility strategies
Materials coordination
Triaging
Audit coordination
[Type] equipment operations
Physician assistance
Business and technical analysis
Routing inspections
Outpatient care
Greeting and seating
Skill development
Profile and regenue-generating strategies
Sales and marketing
End cap building
End cap building
Invoice and payment processing
Account development
Hardware and software installation
Troubleshooting and debugging
Restocking
Package preparation
Simulation plan execution
Graphic presentations
Records review
Education
National Institute of Technologies (NEC)Livonia, MIExpected in – –Associates Degree: - GPA:GPA: 3.27, Perfect Attendance
Digital and Analog circuitry, Basic Field and bench test equipment, Microprocessors (8088, 80286, 80386, 80486), Familiarization with Lotus Works, Windows, and Word Perfect. Troubleshooting with diagnostic software and test equipment.
Kmart Training Center, Sears Holding CorporationTroy, MIExpected in – –VMWare Workstation, Labmanager, InstallShield, Big Fix, SCCM, WISE for Windows Installer, Java fundamentals, Introduction to HTML, Management Development, Windows NT Administration, Windows NT Fundamentals: - GPA:
Henry Ford Community CollegeDearborn, MIExpected in – –Business and Employee management, Customer Relations: - GPA:
Work History
TATA Consulting Services, Sears Holdings Corporation - System Developer City, STATE, 09/2016 - 05/2019
Working with InstallShield to capture software installation/Transform packages to company standards.
Work with Big Fix to create deployment packages for other teams.
Transition to SCCM for package distribution/installation.
Generation of reports in Big Fix for license management.
Co-ordination with other business teams on development of in-house software packages.
Troubleshoot software installation failures and in certain cases co-ordinate with other team on failure resolution.
Modification of Powershell and VB scripts to fit current needs.
Work with installation / troubleshooting software / hardware on Windows XP, Windows 7 Professional and Standard, and Windows 10 (note Windows 10 was not fully utilized in the Sears environment.
Utilized Office 365, Skype for Business, IE 11 and Google Chrome.
Backup Desktop Support, this includes in house hardware software support, remote software troubleshooting using MSTSC to remote into client's desktop.
Kmart Resource Center / Sears Holdings Corp - Operation Systems Analyst City, STATE, 12/1998 - 09/2016
Responsible for software configurations, hardware installations, database management, inventory control, assist with IBM lease return, and coordination or Integration teams.
Alternative Resource Center, Kmart Resource Center / Sears Holdings Corporation - System Developer City, STATE, 03/1996 - 12/1998
Responsible for Developer software installation and troubleshooting.
Software is configured for hands free installation (currently using pull down method working to establish push installations).
Software tools utilized WISE Install Master (V2.0), AutoIt, and Winbatch.
Currently working with Windows 7, Windows 10 conversion, previous OS include, Windows 2000, Windows NT 4.0, Windows XP, Windows 8 and Windows 95.
License control and remote software removal are also job functions.
Backup Desktop Support, this includes in house hardware software support, remote software troubleshooting using MSTSC to remote into client's desktop.
Contracted employee working with Kmart Corporation:
Installation, troubleshooting of systems, and deployment of systems with the Kmart configurations.
The operating systems included: OS/2, Win3.1, Windows 3.11 for Workgroups, and Windows 95.
Systems included Macintosh, 386, 486, and Pentium.
Backup Helpdesk support, this included troubleshooting hardware and software issues using helpdesk tools (in house developed).
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Resume Overview
School Attended
National Institute of Technologies (NEC)
Kmart Training Center, Sears Holding Corporation
Henry Ford Community College
Job Titles Held:
System Developer
Operation Systems Analyst
System Developer
Degrees
Associates Degree
VMWare Workstation, Labmanager, InstallShield, Big Fix, SCCM, WISE for Windows Installer, Java fundamentals, Introduction to HTML, Management Development, Windows NT Administration, Windows NT Fundamentals
Business and Employee management, Customer Relations
