system application analyst resume example with 7 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
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Summary
Ex-System Application Analyst transitioning fully into a Cybersecurity Analyst role after completing my Master’s Degree in Cybersecurity, earning CompTIA Linux and Security Plus certifications, and 7+ years' experience in the Information Technology field. Diverse expertise in ensuring network and IT infrastructure runs securely and efficiently through constant investment in learning and excellent customer service.
Skills
Network Security and Server Infrastructure
Cybersecurity
Vulnerability Scanning
Critical Thinking
Cyber Exploitation, Mitigation, and Digital Forensics
Splunk
Information Security Managements
Reporting and Documentation
Linux and Windows Servers
Technical Troubleshooting
Experience
System Application Analyst, 02/2020 - 01/2023 University Of Maryland Medical System – City, STATE,
Served within a large IT team and worked in different capacities and departments to support over 18k users, including Providers, Nurses, VPs, CIOs, and other VIPs across the state of Maryland. Ensured smooth operation of computer hardware, software systems, and network infrastructure, including routers, switches, servers, and VOIP telephony. Installed, deployed, supported, and maintained all on-premises and virtual desktop infrastructure (VDI) and virtual application environments.
Served as TigerConnect and Imprivata Administrator, providing critical administrative tasks within the organization's communication and SSO systems aiding providers and nurses in delivering excellent patient care across the state.
Utilized System Center Configuration Manager (SCCM) to survey, image, update and deploy over 11,000 computers at various locations across the state.
Configured routing protocols, including EIGRP, OSPF and BGP on Cisco routers using the CLI.
Troubleshot network connectivity issues and documented resolution steps correctly.
Worked under the COVID-19 response team to swiftly build and deploy over 250 beds in emergency hospitals across the State of Maryland.
Set up remote access connectivity via NetScaler and Citrix receiver configurations for workers assigned to work from home due to the COVID-19 pandemic.
Provided technical support related to security product installation and use that includes implementation of server systems and coordinated with large number of IT staff across the state of Maryland to deliver secure network access.
Safeguarded data through installation of firewalls and data encryption programs.
Identified opportunities to improve network application and cloud security through implementation of secure frameworks.
Assisted with developing training materials to cover organizational policies, procedures, tools and monitoring requirements.
Installed system updates, patched programs and optimized functionality.
Generated reports using statistical software in response to user requests.
Designed and implemented plans to secure computer files against breach, destruction or accidental modification.
Monitored different servers event logs to identify and resolve performance and security issues.
Reviewed security bulletins and vulnerability patch releases.
Managed user authentication and authorization of data access.
Technical Support III - 2nd Shift, 11/2021 - 04/2022 Henry Schein One – City, STATE,
Provided effective remote resolutions to issues and escalated problems with knowledgeable support, and quality service to dental offices across the world via phone, email, and remote support tools including Bomgar Representative Console.
Gathered data pertaining to customer needs using salesforce to identify, predict and evaluate system and network requirements to enable smooth operation of proprietary software.
Diagnosed, troubleshot and resolved hardware and system problems including electronic transmission of dental insurance claims using eClaims system, IQ pay Merchant, and Databases.
Developed troubleshooting roadmaps and scenario manuals for remote technical services personnel supporting proprietary applications and systems.
Performed technical and non-technical support functions for numerous users across various departments within the organization.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes associated with Dentrix issues, and Insurance claim issues.
Explained technology-related details in easy-to-understand terms to Doctors and dental staff from different backgrounds and in various job positions.
Provided real-time support to everyday dental offices for Dentrix software, electronic claim submission and payment systems,
Updated software versions with patches and new installations to close security loopholes and protect users.
Security Operation Center Analyst, 01/2016 - 02/2020 Teyematics IT Consulting – City, STATE,
Monitored remote network for availability
Maintained and ensured 99.9% uptime for over 15 applications, web, and database servers
Provided Tier II Application support for 2560 user and applications
Performed Incident Management using Remedy Action Request System
Created managed, troubleshoot, and deleted user accounts for hosted applications
Monitored data center systems including: Compaq ProLiant series servers, Dell PowerEdge Servers, Cisco PIX series firewalls, and StrorageTek L700 Liebert humidifiers
Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
Entered commands and observed system functioning to verify correct operations and detect errors.
Received and prioritized support requests to maximize resource utilization.
Education
Master of Science: Cybersecurity Technology, Expected in 12/2022 - University of Maryland Global Campus - Adelphi, MD, GPA: Status -
Graduated summa cum laude
Cybersecurity Capacity Building, Capstone Research Project: Developed a proposal to help build (improve) cybersecurity capacity by improving a small nation's cybersecurity education and training for its workforce.
Additional Coursework in Advanced Cyber Exploitation and Mitigation Methodologies, Digital Forensics Technology and Practices, and Prevention of Cyber Attack Methodologies
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