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System Analyst/ Senior QA Resume Example

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SYSTEM ANALYST/ SENIOR QA
Career Overview
I have over 10 years of Professional IT experience in Financial Banking and Insurance domains and currently working as a Systems Analyst/ Senior QA at Allstate Benefits *Experience on Full Software Development Life Cycle (SDLC) and Software Methodologies - Agile & Waterfall *Seasoned Systems Analyst, Senior QA - Prepare Test Strategy, Test plans, attend requirement gathering & Joint Application Discussion (JAD) session to prepare Test Strategy, Test plans, Test Cases, Requirements - Test Case traceability *Extensive Experience executing tests with automation testing tools using UFT and Working knowledge of Selenium IDE & web driver, UFT, TestNG *Perform Mobile Testing on iPhones, iPads, Samsung, HP tablets and phones, Functional testing, Integration testing, regression testing, Ad-hoc testing, Negative Testing, End-to-End testing, User acceptance testing (UAT) on multiple Projects *Extensive experience in Requirement Gathering, Analysis, Coding, Quality Assurance, Prototyping, database and reporting *Effective in breaking down the requirements and working with developers, QA team and Project Managers to Prepare Design Documents from QA and BA perspective *Understand Business Requirements and translating it into Functional Specifications and Proven ability to prepare technical documentation, user documentation and perform end user trainings. *Expertise in mapping the Business Requirements onto available data sources BRD, FRD, SRS, create HLD, LLD, Use Cases, test plans, data transformations or data migration to build required analysis. *Brainstorm, Identify and implement application and process improvement activities *Experience with UML, developing Use Case diagrams, activity diagrams, sequence diagrams, state diagrams & conducting Use Case analysis of business processes *Knowledge of SQL, T-SQL Programming, database views, & Writing/ debugging of Stored Procedures, generate Tabular and Matrix Reports using SSRS for datamining *Developed complex SQL code using joins, Group By, Having, sub queries, correlated sub queries, Functions, User Defined Functions *SME in Technology conversion & migration projects *Expertise in production support for highly critical banking applications & troubleshooting issues real time *Create & distribute application Status Reports, Project Trackers & Scorecards, project plans and Resource planners *Experience in admin activities in HP ALM/Quality Center & Defect management *Testing Experience with creating test Plans for Unit Testing, Component Integration testing, System Integration testing, writing Use Cases, test Plans, test Cases, executing test Cases *Worked on Rally software to input, track progress for agile projects & Reporting.
Qualifications
  • DBMS
  • SQL Server 2008 R2, SQL 2008, SQL 2012
  • Reporting
  • SSRS 2012, 2008 R2
  • Programming Language
  • SQL, T-SQL, ARGO Bankpro, Core Java
  • Tools
  • SQL, T-SQL, PVCS Tracker, Sub version, Rally, SnagIt, VSS, HP Quality Center ALM, JIRA, execute testing with UFT and Selenium IDE/Web driver, TestNG, XML, Mobile Testing on iPad, iPhones, Samsung, HP Tables and phones, Visio, HTML, Eclipse
  • Office Tools
  • Microsoft Excel 2007/2010/2013/2016, Word 2007/2010/2013/2016, Power Point 2007/2010/2013/2016, Access 2007/2010, SharePoint 2007/2010, MS Visio
  • Operating System
  • Windows XP, Windows Vista, 7, 8, 10, Windows 2003, 2008R2
Accomplishments
  • Certifications:.
Work Experience
02/2015 to Current
System Analyst/ Senior QAAccenture － Melville , NY
  • I am a working with Enrollment Solutions Team which has a Web-based UI application insurance Agents use to enroll Employers and its employees as well as Middle Tier application as a Business Analyst.
  • Our moto is to constantly improving the quality of software for optimum user experience through continuous brain-storming, development and testing.
  • Planning, leading, and facilitating the test activities in accordance with the project management and defect methodology.
  • Gathering, Analyzing and documenting requirements from Stake holders by arranging Face to Face or Telephonic sessions.
  • Liaison between the business, Developers, Quality Assurance, Internal as well as external clients and vendors and Support teams.
  • Document the 'as is' & 'to be' requirements in the BRD, review the BRD with the Business, Stakeholders, Technical & QA teams.
  • Gap analysis and building requirements documents & estimation.
  • Educate the development & QA teams of business functionality and mentor/support throughout the project phase.
  • Identify and foresee risks involved in the project ranging from Customer related risks, Product and business risks, Development environment risks, Staffing, technical and technology risks.
  • Co-ordinate with Development team to prepare Technical Design Documentation and review it with Project team.
  • Develop UML diagrams, Use Cases, Sequence diagrams, Activity Diagrams, State Diagrams & Business Process Model and Notations.
  • Prepare QA Test Strategy, Co-ordinate UAT, generate UAT specific test strategy, Prepare testing timelines, resource planning, estimation.
  • Perform proto-typing, functional & non-functional testing, front & back end testing, create defect reports and prepare traceability matrix, testing via UFT automation tool, defect management.
  • Writing SQL queries & stored procedures using Subqueries, functions or Joins for datamining, perform database testing.
  • Providing critical technical solutions to address appropriate design issues in the cross platform applications.
  • Providing support of software products by investigating, recreating and documenting reported defects.
  • Communicating with Clients the project progress and address any issues raised in various project phases.
  • Worked in Agile & waterfall methodology of projects, attending Scrum calls, making user stories and tasks.
  • Identifying application components to be automated based on the business priority and expected benefit of testing and engage Automation tester Environment: HP ALM/Quality Center, Rally, Use Cases, Visio, MS Office, T-SQL, SSRS, JIRA, SharePoint, Stored Procedures, Windows 7, XP, PVCS, UFT, XML, Selenium IDE/Webdriver, TestNG.
08/2010 to 02/2015
Technology AnalystArgo Data － Richardson , TX
  • Projects Worked on: Financial Banking Application & System Audit, Application Compliance, Fraud & Risks, New Functionality, Fixing Production Defects, Bug Fixes, Application Integration, Application decommission, UI improvement, Customer relationship Indicators As a Technology Analyst, I worked on projects for developing & improving front end UI for Bank of America Transaction System.
  • This front end UI is used to conduct financial transactions like Deposits, Withdrawals, Consignments, Payments, etc.
  • amp; Non-financial transactions like Teller Audit, Updating Teller Profiles, End of Day Balancing, etc.
  • End to End Bottom-line responsibility of projects assigned.
  • Responsible for Requirement Gathering from Stake holders by arranging Face to Face or Telephonic sessions, Requirement analysis, Creating High Level, Low Level design documents, Coding, Unit, System and Component Integration testing.
  • Develop UML diagrams, Use Cases, Sequence diagrams, Activity Diagrams, State Diagrams & Business Process Model and Notations.
  • Responsible for generating & distributing Application Status reports, Release scorecards, Project effort utilization Trackers.
  • Expertise in BTA activities for front end software product for a leading Financial Institution in ARGO Bankpro & J2EE.
  • Fluent in ARGO Bankpro Technology, Can read through code, traces and perform coding & code reviews in ARGO Bankpro.
  • Lead QA efforts on several Projects.
  • Perform test Planning, Design test Cases, Execute Test Cases on GUI application.
  • Use SQL, T-SQL to run queries for Designing and testing.
  • Developed database programs like Functions, Stored procedures.
  • Presented data analysis to developers to explain the data model.
  • Communicated effectively with all levels of management, both written and verbal, tailoring message to suit the target audience.
  • Developed quality functional specifications and technical design documents.
  • Log Defects, Modify, Track defects in HP quality Center and Create Reports for Management.
  • Responsible to prepare test scripts for the testing sign-off and successful confirmation of working of the functionality.
  • White Box, Black box Testing.
  • Responsible for Initiative design, Initiative estimation, Gap Analysis, Prototyping, coding & testing.
  • Responsible for leading a team of software engineers & developers to implement the initiative.
  • Making sure that the work distribution is proper which involves frequent communication.
  • First point of contact for any issues reported in banking centers.
  • Responsible for Provided Pager support, resolving real time production Issues by coordinating amongst different teams in complex environment with severity levels of issues ranging from Sev1 (Highest), Sev2, Sev3 (Lowest).
  • Severity of the Issue is decided based on customer impact determined through failed customer interactions.
  • Each severity issue has strict time bound Service Level Agreement (SLA) associated with it.
  • Created proof-of-concept prototype applications for demonstration and evaluation purposes to Line of Business in ARGO Bankpro technology.
  • Create Table, Matrix, Dashboard reporting using SSRS Environment: HP ALM/Quality Center, Rally, Use Cases, Visio, MS Office, SQL 2008, T-SQL, SSRS, Core J2EE, JIRA, SharePoint, ARGO Bankpro 2.4, VSS, Tortoise Sub Version, Stored Procedures, Windows 7, XP, QWS 3270, Restful Webservices.
12/2006 to 08/2010
Software EngineerBank Of America Infosys Ltd － City , STATE
  • INDIA Projects Worked on: Financial Banking Application & System Audit, Fraud & Risks, New Functionality, Fixing Production Defects, Bug Fixes I was working as Technology Analyst on supporting front end UI for Bank of America Transaction System.
  • Project consisted of fixing production defects related to Fraud, Risk, Audits, Compliance, reducing the failed customer interactions occurring in UI Software and improving the UI Software to enhance customer & Teller/agent experience.
ARGO Bankpro Developer & Technology Analyst
  • Manage Team of Junior Developers and Point of contact for Offshore to Onshore Co-ordination.
  • Responsible to perform Gap Analysis, tracing and find the defect root cause analysis & find optimum resolution.
  • Responsible for Requirement clarification from Application stakeholders by arranging Telephonic sessions.
  • Perform Requirement analysis, Creating High Level, Low Level design documents, Coding, Unit, System and Component Integration testing.
  • Develop UML diagrams, Use Cases, Sequence diagrams, Activity Diagrams, State Diagrams, BPMN diagrams.
  • Assist Onshore Business Technology Analyst in Designing, Reporting, Trackers, documentation & testing.
  • Prepare Teams effort Utilization, Scorecards, Status reports from offshore perspective.
  • Solving issues / defects / bugs according to their severity and Priority in ARGO Bankpro Technology.
  • Keeping Up to date with domain knowledge to understand, analyze and execute the project requirements.
  • Schedule, attend and drive meetings and involve different teams for emergency bug fix install or requirement clarifications.
  • Performing Requirement analysis, understanding the base change requirements, performing coding and testing for issues / bugs / defects in ARGO Bankpro technology.
  • Project Related managerial tasks, preparing Offshore project trackers.
  • Connect with Onshore Lead for Requirement clarification and status reporting.
  • Conduct Application and Business Knowledge Transfer to New Team members & Production Support Teams.
  • Performing Peer Review for Code issues/bugs/defects solved in ARGO Bankpro technology Environment: HP ALM/Quality Center, Rally, Use Cases, Visio, MS Office, SQL 2008, T-SQL, SSRS, Core J2EE, JIRA, SharePoint, ARGO Bankpro 2.4, VSS, Tortoise Sub Version, Stored Procedures, Windows 7, XP, QWS 3270 Accomplishments:.
  • Suggested & Implemented Outstanding Activity on UI application which incurred savings of over $110,000 per annum.
  • Application and Development environment conversion from Win Xp to Win 2007.
  • Design and Implemented technology improvement solutions to reduce generation of application system error over 80%.
  • This not only improved user experience but also improved customer experience.
  • Designed, developed automated Audit systems & automated Teller authority limit for Front End Tellers in Banking centers, which was successfully implemented.
  • Developed several internal tools to automate mundane tasks that were quickly adopted by other developers and Teams.
  • Awards & Recognitions:.
  • Promoted to Business Analyst based on thorough understanding of business as well as strong hold on Technical aspects of the application.
  • Infosys Insta Award - US: Individual award for suggesting, Designing & implementing process improvement ideas which resulted over $110,000 annually per year.
  • Infosys Spot Award - India: Individual award for leading a team to reduce 'FCI' (Failed Customer Interactions) by over 30% and reduction in application System error by over 80%.
Education and Training
Bachelor of Engineering: Instrumentation and ControlNDMVP College of EngineeringInstrumentation and Control Year 2001 - 2005, Nasik, Maharashtra, INDIA Sachin Dave Systems Analyst /
Certifications
Harvard ManageMentor -Presentation Skills *Harvard ManageMentor -Stress Management *Harvard ManageMentor -Writing Skills *Harvard ManageMentor -Decision Making *Harvard ManageMentor -Developing Employees *Infosys Foundation Course in Banking- I & II : Gives an in depth knowledge of Banking Fundamentals and basics
Skills
Agile, Analyst, automate, Automation, banking, Business Analyst, Business Process, concept, conversion, Clients, Client Relations, data analysis, database, DBMS, Decision Making, Designing, Documentation, Eclipse, XML, Financial, functional, GUI, Harvard, HP, HTML, IDE, insurance, J2EE, Java, managerial, meetings, mentor, Access, Microsoft Excel, MS Office, Office, Power Point, SharePoint, Windows 7, Win, Windows, Windows XP, Word, Operating System, Peer Review, Presentation Skills, process improvement, Coding, Programming, progress, Project Management, proto-typing, Prototyping, PVCS, Quality, QA, Quality Assurance, read, real time, reporting, Requirement, Requirements Gathering, Risk Analysis, Scrum, scripts, Service Level Agreement, SLA, SQL, SQL Server, Staffing, stories, Strategy, Stress Management, Systems Analyst, Tables, User Training, phones, T-SQL, Typing, UML, Visio, Vista, written, Writing Skills
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Resume Overview

School Attended

  • NDMVP College of Engineering

Job Titles Held:

  • System Analyst/ Senior QA
  • Technology Analyst
  • Software Engineer
  • ARGO Bankpro Developer & Technology Analyst

Degrees

  • Bachelor of Engineering : Instrumentation and Control

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