System Analyst Resume Example
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SYSTEM ANALYST
Professional Summary
Experienced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Skilled Microsoft and Linux user. Boost system performance by thoroughly evaluating and correcting different hardware and software issues.
Work History
Dollar Tree - System AnalystGrand Rapids , MI10/2018 - 12/2019
- Supported system developers by creating system models, diagrams, and charts
- Boosted information sharing by enhancing interfaces between computer systems
- Managed and administered computer networks and environments, including computer hardware, software and applications
- Oversaw installation of software programs and hardware systems to meet Ducks Unlimited requirements
- Diagnosed, troubleshot and resolved network and system problems
- Investigated and addressed Windows XP, 7, and Windows 10 system issues to enhance usability and improve functionality
- Defined business goals to determine systems requirements
- Evaluated and adopted new technologies to address changing OS needs
- Analyzed client support on system operation and troubleshooting
- Assessed, defined and document scope of projects
- Directed system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
- Taught in-depth training to users for Microsoft suite and AX 400, imparting knowledge of best practices for protecting data and minimizing errors
- Identified malfunctions with systems and programs through troubleshooting
Amentum - ISP/OSP System AdministratorChambersburg , PA11/2017 - 07/2018
- Reinforced documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
- Diagnosed and trouble shot UNIX and Windows processing problems and applied solutions to increase base efficiency
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications
- Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work
- Conveyed with users to determine areas in need of improvement
- Configured, tested and maintained Cisco network equipment
- Evaluated latest innovations and adopted cost-effective, useful solutions
- Planned and implemented upgrades to system hardware and software
- Resolved 395 weekly issues and escalated problems with knowledgeable support and quality service
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades
City Of Lewisville - Computer Operator IILewisville , TX04/2015 - 02/2017
- Standardized Tier 1 and Tier 2 level support for end users
- Assembled company servers, computers, printers, cables and other equipment.Installed and maintained Microsoft software on company's workstations
- Communicated with users through remote access and face to face troubleshooting
- Addressed user inquiries regarding computer software and hardware operation
- Approved equipment for employee use
- Provided troubleshooting to better company's performance
- Led friendly and highly motivated help desk structure
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices
- Increased overall daily operations for 200 users
ARMY - System Support SpecialistCity , STATE07/2007 - 02/2017
- Developed highly empathetic client relationships and earned reputation for exceeding help desk goals
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels
- Delivered network technology training to junior team members and end-users, enhancing knowledge base and team productivity
- Established, repaired and optimized networks by installing wiring, cabling and devices
- Investigated and corrected problems with printers, copiers and other peripheral devices
- Managed 400 system-wide operating system and software deployments, as well as any related upgrade problems
- Set up hardware and software in optimal configurations to meet network performance requirements
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
Accomplishments
- Exceeded monthly goals by successfully handling more than 150 trouble tickets per week
- Increased the Function of Website and Database usage
- Recorded and Documented Data
- Trained end users on Microsoft suite programs
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Resolved product issues through consumer testing
- Collaborated with Dev Ops in the development of Expense Reporting Portal
- Network Security - Updated network systems to support confidential company operations and eliminate hacking ability.
Skills
- Data Management
- Teamwork / Collaboration
- Hardware Knowledge
- System Upgrades
- System Development and Administration
- Remote access support
- User account creation
- MS Office Suite
- Cable management
- Microsoft MSCA/MCSE Trained
- Desktop support
- Customer service expert
- Enterprise applications
- Website and portal monitoring
Education
2020Capella UniversityCity, StateUndergraduate in Software Development: Information Technology
- Coursework in JAVA and Javascript
2018New HorizonsCityCertification : Ethical Hacking Boot Camp
- Continuing education in Programming (JAVA)
2017ACCTCityWindows 10 Certification: Windows 10/ Desk Top Support
- Professional development completed in Windows 10
- Continuing education in Networking and Programming
2012University of Phoenix OnlineCityAssociate's Degree: Mobile Software Engineering
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Resume Overview
School Attended
- Capella University
- New Horizons
- ACCT
- University of Phoenix Online
Job Titles Held:
- System Analyst
- ISP/OSP System Administrator
- Computer Operator II
- System Support Specialist
Degrees
- Undergraduate in Software Development : Information Technology
Certification : Ethical Hacking Boot Camp
Windows 10 Certification : Windows 10/ Desk Top Support
Associate's Degree : Mobile Software Engineering
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