System Analyst Resume Example Nex Tech Solutions

SYSTEM ANALYST

Professional Summary

Experienced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Skilled Microsoft and Linux user. Boost system performance by thoroughly evaluating and correcting different hardware and software issues.

Work History

Nex Tech Solutions - System AnalystMemphis, United States10/2018 - 12/2019

Supported system developers by creating system models, diagrams, and charts
Boosted information sharing by enhancing interfaces between computer systems
Managed and administered computer networks and environments, including computer hardware, software and applications
Oversaw installation of software programs and hardware systems to meet Ducks Unlimited requirements
Diagnosed, troubleshot and resolved network and system problems
Investigated and addressed Windows XP, 7, and Windows 10 system issues to enhance usability and improve functionality
Defined business goals to determine systems requirements
Evaluated and adopted new technologies to address changing OS needs
Analyzed client support on system operation and troubleshooting
Assessed, defined and document scope of projects
Directed system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
Taught in-depth training to users for Microsoft suite and AX 400, imparting knowledge of best practices for protecting data and minimizing errors
Identified malfunctions with systems and programs through troubleshooting

Apex Systems - ISP/OSP System AdministratorCamp Smith, Hawaii, HI11/2017 - 07/2018

Reinforced documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
Diagnosed and trouble shot UNIX and Windows processing problems and applied solutions to increase base efficiency
Provided continued maintenance and development of bug fixes and patch sets for existing web applications
Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work
Conveyed with users to determine areas in need of improvement
Configured, tested and maintained Cisco network equipment
Evaluated latest innovations and adopted cost-effective, useful solutions
Planned and implemented upgrades to system hardware and software
Resolved 395 weekly issues and escalated problems with knowledgeable support and quality service
Ensured network, system and data availability and integrity through preventative maintenance and upgrades

BAE SYSTEMS - Computer Operator IIWahiawa, HI04/2015 - 02/2017

Standardized Tier 1 and Tier 2 level support for end users
Assembled company servers, computers, printers, cables and other equipment.Installed and maintained Microsoft software on company's workstations
Communicated with users through remote access and face to face troubleshooting
Addressed user inquiries regarding computer software and hardware operation
Approved equipment for employee use
Provided troubleshooting to better company's performance
Led friendly and highly motivated help desk structure
Troubleshot daily IT desktop client issues, supporting multiple departments and various offices
Increased overall daily operations for 200 users

ARMY - System Support SpecialistFt Lewis/ Schofield Barracks, WA/HI07/2007 - 02/2017

Developed highly empathetic client relationships and earned reputation for exceeding help desk goals
Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels
Delivered network technology training to junior team members and end-users, enhancing knowledge base and team productivity
Established, repaired and optimized networks by installing wiring, cabling and devices
Investigated and corrected problems with printers, copiers and other peripheral devices
Managed 400 system-wide operating system and software deployments, as well as any related upgrade problems
Set up hardware and software in optimal configurations to meet network performance requirements
Managed quality assurance program including on site evaluations, internal audits and customer surveys

Accomplishments

Exceeded monthly goals by successfully handling more than 150 trouble tickets per week
Increased the Function of Website and Database usage
Recorded and Documented Data
Trained end users on Microsoft suite programs
Used Microsoft Excel to develop inventory tracking spreadsheets
Resolved product issues through consumer testing
Collaborated with Dev Ops in the development of Expense Reporting Portal
Network Security - Updated network systems to support confidential company operations and eliminate hacking ability.

Skills

Data Management
Teamwork / Collaboration
Hardware Knowledge
System Upgrades
System Development and Administration
Remote access support
User account creation

MS Office Suite
Cable management
Microsoft MSCA/MCSE Trained
Desktop support
Customer service expert
Enterprise applications
Website and portal monitoring

Education

2020Capella UniversityMinneapolis, MNUndergraduate in Software Development: Information Technology

Coursework in JAVA and Javascript

2018New HorizonsMemphis, TNCertification : Ethical Hacking Boot Camp

Continuing education in Programming (JAVA)

2017ACCTHawaiiWindows 10 Certification: Windows 10/ Desk Top Support

Professional development completed in Windows 10
Continuing education in Networking and Programming

2012University of Phoenix OnlineWaipahu, HIAssociate's Degree: Mobile Software Engineering

Resume Overview

Companies Worked For:

Nex Tech Solutions
Apex Systems
BAE SYSTEMS
ARMY

School Attended

Capella University
New Horizons
ACCT
University of Phoenix Online

Job Titles Held:

System Analyst
ISP/OSP System Administrator
Computer Operator II
System Support Specialist

Degrees

Undergraduate in Software Development : Information Technology
Certification : Ethical Hacking Boot Camp
Windows 10 Certification : Windows 10/ Desk Top Support
Associate's Degree : Mobile Software Engineering

System Analyst Resume Example

Resume Score: 80%

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