Swing Manager Resume Example
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SWING MANAGER
Professional Summary
Competent manager bringing more than 5 years of food service and progressive leadership experience. Maintain budget controls and coverage needs to achieve business targets and provide high-quality customer support. Build relationships with patrons and employees by applying basic english skills. Effectively manage personnel and business operations to handle demanding ever changing needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Hardworking driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of innovative dishes, effective leadership and maximized productivity.
Skills
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Work History
10/2018 to 07/2019Swing ManagerMcdonald's | Lakeland , FL
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
- Limited portion sizes and used garnishes to control food costs
- Investigated and integrated enhanced service and team management strategies to boost business profits
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Orchestrated positive customer experiences at all stages by overseeing every area of the resturant operations
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day
- Organized and oversaw food service training to educate employees on makefood correctly, effectivly run the drive thru in a timely manner and deal with coustomer the correcr way to avid an issue
- Managed employees throughout preparation and service of hundreds meals per day
- Recruited top-notch employees for F.O.H. and B.O.H. positions
- Controlled food costs and managed inventory
- Accurately completed end-of-day financial tasks worth over $2000 of cash and card transactions daily
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
- Educated 20-50 employees on menu updates and procedural changes
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Oversaw day to day activities of 20-50 employees in fast food establishment, fostering inspiring atmosphere to optimize employee experiences
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
- Monitored food preparation, production and plating for quality control
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Directed activities of team of skilled kitchen workers preparing and serving meals
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
10/2017 to 08/2018Assistant ManagerGpm Investments | Fenton , MI
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Coached team on effective upselling and cross-selling methods
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Monitored employee performance and developed improvement plans
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Submitted reports to senior management to aid in business decision-making and planning
- Trained team members in successful strategies to meet operational and sales targets
- Supervised team of 20-50 employees and provided feedback on performance
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Reviewed sales and gross profit reports to determine options for increasing market growth
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Managed 20-50 employees successfully in fast-paced environment through proactive communication and positive feedback
- Assessed workloads to meet seasonal fluctuation needs
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
- Communicated with managers of other departments to maintain transparency
- Applied customer feedback to develop process improvements and support long-term business needs
- Attended monthly sales meetings and reported pertinent information to employees
- Assisted Manager in interview process of prospective employees and provided feedback
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Onboarded new employees, including training, mentoring and new hire documentation
07/2015 to 09/2016Shift ManagerFestival Foods | Oshkosh , WI
- Kept employees operating productively and working on task to meet business and customer needs
- Trained and mentored new employees to maximize team performance
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas
- Tracked receipts, employee hours and inventory movements
- Managed schedules, accepted time off requests and found coverage for short shifts
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Evaluated employee performance on daily basis and conveyed constructive feedback to improve skills
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments
- Performed forecasting to identify necessary changes for supply chain business
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
- Set aggressive targets for employees to drive company success and strengthen motivation
- Directed training and retraining of employees to boost performance and enhance business results
Education
High School DiplomaEast Burke High School, City, State
04/2006GEDWestern Piedmont Community College, City, State
Certifications
Serve safe expires2021
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Resume Overview
School Attended
- East Burke High School
- Western Piedmont Community College
Job Titles Held:
- Swing Manager
- Assistant Manager
- Shift Manager
Degrees
- High School Diploma
04/2006 GED
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