Dedicated Individual with knowledge of service delivery and proven multitasking abilities in multiple fields of service. Committed to maintaining professional relationships to increase growth, nurturing and drive in any areas of work.
Skills
Pool operations
Safety training
First aid and CPR instruction
Group and individual instruction
Scheduling
Cleanliness and sanitation
Guest Services
Point of Sale Systems
Team Communication
Performance improvement
Goals and performance
Personable service
Customer Communication
Compassion
Work History
Swim Instructor, 01/2021 to Current Livunltd – Long Island City, NY,
Prepared equipment before each class class and stored items promptly after classes.
Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
Taught daily swim instruction to students varying in ages and skill levels.
Took notes strengths and weaknesses of each child in class to track progress.
Maintained control and safety of class and kept children in flotation always within arm's reach.
Informed site director of concerns regarding health and safety of swim students.
Used teaching aids such as kickboards, diving rings and fins correctly to teach students.
Taught students pool and water safety guidelines.
Evaluated individual participants to assess conditions and develop suitable training programs.
Lead Customer Service Advisor, 01/2020 to 11/2020 Walgreens – Talladega, AL,
Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers and central vacuums' individual units.
Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
Received check, cash and credit card payments from customers, gave back balance and maintained accounts of payments received on daily basis.
Increased sales by 90% by upselling and recommending services and products to customers.
Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided information regarding charge accounts and loyalty programs.
Beauty Consultant, 01/2019 to 08/2019 Sally’s Beauty – City, STATE,
Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
Identified client needs and recommended products based on preferences and requirements.
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Maintained counter and display areas for cleanliness and organization.
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Lead Swim Instructor, 04/2015 to 07/2019 Kearns Oquirrh Park Fitness Center – City, STATE,
Helped new upcoming swim instructors find fun, positive, and creative ways to teach swimming lessons.
Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
Taught five-program components for personal safety, water orientation and stroke development, water sports and games, rescue and personal growth.
Mentored new hires, resulting in stronger staff development and increased productivity.
Identified and solved internal problems related to employee turnover by revamping training approaches.
Prepared equipment before each class class and stored items promptly after classes.
Maintained control and safety of class and kept children in flotation always within arm's reach.
Helped run in-house required mock drills and monthly in-house training.
Informed site director of concerns regarding health and safety of swim students.
Treated injured students with basic first aid and reiterated safety standards to prevent recurrence.
Taught daily swim instruction to students varying in ages and skill levels.
Education
High School Diploma: , Expected in 05/2019 West Jordan High School - West Jordan, UT GPA:
Member of Cheer Team, Football Team, Yearbook team, Swim team
Elected Captain of Swim Team
Awarded Academic Letter, Sports Letter
Awarded Academic, Sports, Business, Health and Science Cord
Received Advance Diploma
License: Nail Technician, Expected in 05/2019 Jordan Applied Technical School - Riverton Utah, GPA:
Relevant Coursework Completed: Nail Technician
Member of Trade Educator Team
Awarded Honor Graduation
Completed professional Career College Portfolio
Additional Information
Licenses/Certifications
Swim instructor license
CPR certified
Honors/Awards
Honor Roll
Nail tech License
Accomplishments
Supervised team of 12 staff members.
Achieved Employee of the month completing service and sales with accuracy and efficiency.
Selected as mentor/trainer for new hires.
Recommend strategic process improvements to improve operations.
Improved customer satisfaction by resolving issues in a timely manner.
Successfully led swim training classes for participants of various ages.
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