LiveCareer-Resume

svp operations resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Results-oriented Chief of Staff supporting organization's culture, structure and challenges to generate improvements in functioning, procedures and planning. Working knowledge of supporting pipelines to sustain growth. Commitment and understanding of equal opportunities with diverse and multicultural environments.

Skills
  • Exceptional communication skills, both written and verbal
  • Understanding of evolving marketing/brand landscape
  • Policies and procedures implementation
  • Solutions development
  • Project management
  • High-pressure environments
  • Business development understanding
  • Performance management
  • Microsoft Office Suite expert
  • Systems implementation
  • Multidisciplinary collaboration
  • Negotiations expert
  • Staff training and development
  • Business Strategy Development
  • Business and Operations Management
Experience
SVP, Operations, 07/2009 to 03/2021
PrestoBay Area, CA,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Planned, developed and led negotiation of key business partnerships.
  • Strengthened branding initiatives by coordinating annual events to maximize outreach.
  • Build and lead the development of a cohesive strategy
  • Prepared and executed comprehensive product launch plans, defining messaging and target audiences.
  • Developed integrated marketing communications programs, collaborating with and managing agency partners to meet plans.
  • Established overall marketing and go-to-market strategy, budgets and goals.
  • Planned and coordinated marketing events, programs, conferences and speaking engagements.
  • Developed and maintained comprehensive scorecard of key performance indicators, tracking KPI progress and continuously testing to optimize results.
  • Lead a diverse range of global community structures and programs: Online/offline, social, user groups and advocacy programs, webinars, events, and forums
  • Lead global events including "Forge" the company's flagship user conference
  • Source, surface and amplify community generated content that fosters learning and growth and establishes the Braze community as the go-to source for all things customer engagement
  • Develop a set of core and measurable KPI's that demonstrate value to the community and impact on the company's bottom line
  • Be an active advocate of the Braze community and help facilitate highly-engaged community groups
  • Identify, engage and build rapport with contributors, experts, influencers and event partners to establish third party validation and further amplify with speaking engagements and community-focused thought leadership initiatives
  • Work hand-in-hand with channel marketers, content, and operations to guarantee promotion and amplification of events, as well as audience development and lead scoring
  • Partner with marketing operations and channel marketers to ensure events sponsorships are strategically planned (aka we're at the right events) in conjunction with demand generation efforts to drive leads
  • Be a player and a coach - roll up your sleeves and work on community initiatives and also help the team grow
Integrated Executive Producer, 10/2004 to 07/2009
Opentext CorporationAustin, TX,
  • Set and managed production schedules according to strict deadlines.
  • Supervised team of creative and diverse individuals across varied job titles and professional delivering consistent feedback and positive reinforcement to maximize performance.
  • Recruited, hired and developed personnel, in addition to overseeing operational budgets, negotiations and post-production duties.
  • Developed quality assurance initiatives to foster adherence to artistic and technical standards.
  • Created project budgets and managed production costs.
Sr. Account Executive, 09/2001 to 10/2004
FreemanXPCity, STATE,
  • Managed outside accounts team to set goals, provide incentives and evaluate performance.
  • Reached out to accounts to measure customer satisfaction and increase revenue.
  • Oversaw high-worth accounts by directing employees and coaching new account managers.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Handled client accounts through entire lifecycle, executing contracts, providing customer service and advising on methods for maximizing return from services provided.
  • Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
Education and Training
Masters Certificate in Business Communications: Remote Business, Expected in
University of Utah - Salt Lake City, UT
GPA:
Bachelor of Arts: Biocultural Anthropology, Expected in
Central Washington University - Ellensburg, WA
GPA:
  • Educational emphasis on cultural belief systems.
Associate of Arts: Liberal Arts and General Studies, Expected in
Wenatchee Valley College - Wenatchee, WA
GPA:
Remote Medic / EMT-B: , Expected in
Remote Medical International - ,
GPA:

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Resume Overview

School Attended

  • University of Utah
  • Central Washington University
  • Wenatchee Valley College
  • Remote Medical International

Job Titles Held:

  • SVP, Operations
  • Integrated Executive Producer
  • Sr. Account Executive

Degrees

  • Masters Certificate in Business Communications
  • Bachelor of Arts
  • Associate of Arts
  • Remote Medic / EMT-B

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