Surveillance Investigator Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Driven professional experienced in both stationary and mobile surveillance. Proven skills in using a range of investigation techniques and documentation tools. Proficient in documenting evidence, submitting reports and uploading information.

  • [Software] expertise
  • Interviewing skills
  • CCTV coverage
  • Video documentation
  • Evidence gathering
  • Report writing proficiency
  • Activity monitoring
  • Rules and regulations enforcement
  • Surveillance equipment
  • Theft detection
  • Embezzlement expertise
  • Property protection
  • Patron security
  • Working collaboratively
  • Reliable and trustworthy
  • Communication
  • Work ethic
  • Clerical
Surveillance Investigator, 02/2019 to 02/2023
Veracity Research CoDallas, TX,
  • Gathered proof of activities through video recordings, photographs and statements.
  • Communicated violations to appropriate personnel and followed up with detailed documentation of incidents.
  • Operated electronic surveillance equipment to observe, track and document gambling activities on gaming floor.
  • Maintained professional and respectful demeanor, even in situations of extreme stress, remaining alert, focused and effective to carry out security-related missions.
  • Escorted patrons with large winnings to vehicles and hotel rooms for optimal security.
  • Monitored audio equipment, video equipment and one-way mirrors to observe cheating or theft by employees and patrons.
  • Developed log of surveillance observations to track suspicious activity.
  • Trained surveillance observers to operate equipment and monitor activity.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided IT and software trouble-shooting support to rest of the organization.
  • Prioritized and organized tasks to efficiently accomplish service goals.
FBI, 02/2021 to 02/2022
Grace StevensonCity, STATE,
  • Sold various products by explaining unique features and educating customers on proper application.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Offered product and service consultations and employed upselling techniques.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Reset store displays for special events and seasonal merchandise changes.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 4% or more.
Special Agent in Charge, 02/2021 to 02/2022
Grace College & SeminaryCity, STATE,
  • Developed and directed training programs for new security employees.
  • Supervised staff in criminal investigations involving multiple states and jurisdictions.
  • Completed weekly and monthly reports summarizing activities.
  • Coordinated security operations, including equipment and personnel to protect employees and property.
  • Monitored wide-ranging investigations involving undercover work.
  • Prepared legal documentation for court action.
  • Recommended policies, procedures and strategic goals to meet agency requirements.
  • Reported results of investigations with written observations and photographs, and produced final reports.
  • Shortened criminal investigation lead time, executing operational protocol for criminal and non-criminal violations.
  • Documented details of investigations, including expenses incurred and hours spent, to complete assignment billing.
  • Conducted multi-jurisdictional investigations to identify and dismantle international drug cartels.
  • Conducted debriefings for arrested subjects to obtain information pertinent to investigations.
  • Conducted stationary and mobile surveillance on individuals being investigated.
  • Conducted background investigations for personnel security clearances.
  • Ran background checks of individuals to obtain data on character, financial status and personal history.
  • Completed comprehensive face-to-face interviews with subject, neighbors, employers, family and friends and generated detailed reports documenting investigative findings.
  • Eliminated process discrepancies by accurately investigating organized crime, homicide, fraud and other major crime cases while preparing, submitting and aiding district attorney prosecution cases.
  • Built, managed and updated data information tools for ISD Field and ISD Leadership, including field performance center, staffing report, OPM case retention system, supply spending, vacation planning and field performance KPIs.
  • Strengthened traceability, developing organization systems for criminal prosecutory case logs, records, reports and agendas.
  • Created process to capture, integrate and maintain data supporting field information applications.
  • Trained and mentored field investigators and worked with team lead to identify skills, problem areas and opportunities for staff development and improvement.
  • Interviewed subjects, targets and witnesses for information verification and corroboration.
  • Delivered maximum levels of accuracy when conducting stationary and mobile surveillance on investigatory individuals.
  • Mitigated risk, accurately analyzing and evaluating criminal information while processing crime scenes.
  • Analyzed and evaluated information to determine appropriate course of criminal prosecution.
  • Testified under oath in administrative hearings and criminal court cases.
  • Verified and authenticated validity and admissibility of evidence and preserved integrity for court hearings.
  • Researched and reviewed case files and gathered information to solve crimes.
Education and Training
High School Diploma: , Expected in 06/2015
Shippensburg Area Senior High SchoolShippensburg - Shippensburg, PA
  • Consistently maintained high customer satisfaction ratings.
Activities and Honors
  • Member, Small Business Association (2008 - present)
  • RDCS - Registered Diagnostic Cardiac Sonographer

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Resume Overview

School Attended
  • Shippensburg Area Senior High SchoolShippensburg
Job Titles Held:
  • Surveillance Investigator
  • FBI
  • Special Agent in Charge
  • High School Diploma