Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Executive Summary
Quality driven leader able to lend cross functional results with over 14 years of achieving exceptional results in business leadership, management, training/mentoring skills, and customer service administration. Second trade as a Certified Surgical Technologist with proven nursing assistance and surgical experience assisting hospital and clinical teams.
Objective: Seeking a career focus in aviation that will effectively maximize my 7 years of experience as a supervisor with customer service, employee responsibility, FBO operations, air traffic control, general aviation and airline responsibilities.
Core Qualifications
Clerical
Customer service
Time Management
Communications, air traffic control
Administration, Management
Time and Resource Management
Judgment and decision making
Personnel and human resources
Problem solving, Negotiation
Public safety
Quality Assurance
Aircraft catering
Accounting
Sales and marketing
Healthcare-surgical, medical assisting, nursing
Troubleshooting
Professional Experience
08/2015 to 10/2015
Surgical TechnologistCape Cod Healthcare Inc. – Plymouth, MA,
Maintains supplies, equipment and instruments for anesthesia setup and all surgical procedures.
Transports patients and performs other related support activities in the operating room.
Stores sterilized and prepared supplies and equipment in designated areas or returns to user departments.
Maintains crash, pediatric, cardiac, and other carts.
Assemble and stock (inventory) of non scheduled drugs and biologicals to include but not limited to fluids, sterile water, normal saline, and irrigations.
Run supplies as needed to operating rooms.
Maintained flow and efficiency of carts and items needed to operating rooms.
Transports/receives patients, equipment, supplies, blood products and specimen collection within, and hospital according to policies and procedure.
Responds to, documents and distributes items as requested in a timely manner.
Practices aseptic techniques according to established standards of care and infection control policies.
Receive instruments and equipment from assigned OR rooms, and cleans rooms and equipment according to protocol.
Knowledge of Epic program.
02/2013 to 01/2014
Surgical TechnologistCape Cod Healthcare Inc. – Plymouth, MA,
Sterile techniques.
Scrub, Circulator, and assisting the surgeon duties.
Medical assisting contribution to Pre & Post-Operative care as well as clinic duties.
Central Processing, Surgical equipment and instrumentation.
Critical thinking, anticipation roles.
Charting through AllMeds.
Team player, flexible, diligent, and good work ethics.
Specialized facility.
Transcribing patient information and documents: letters, exams, consults, notes, etc.
03/2002 to 11/2009
Customer Service SupervisorIps Corporation – Anaheim, CA,
Demonstrated strong work ethic working 8-12 hours shifts to serve flight crew, customers, and staff.
Airline customer service ticketing, tagging baggage and check in, boarding, and assistance with Sun Country.
Assist passengers and flight attendants.
Dispatching flights.
Strong 7 years in customer service, handled problems efficiently, multi tasking duties.
Supervised other employees.
Helped to create job benefits and made sure they were issued.
Successfully overturned and maintained the catering department.
Oversee time cards are properly documented and accounted for.
Performed bank transactions, clerical, accounting and contract work.
02/2016 to 05/2016
Appointment SchedulerMinnesota Urology, Pa – Fridley, MN,
Coordinate doctors' schedules with patients for appointments.
Set up appointments for patients and handle customer service inquiries.
Analyze data.
Time Management and multi tasking duties.
Administrative support tasks.
Electronic medical recording, monitor wait list and doctors schedules.
Multi task patients appointments with imaging, records, and operative reports.
Follow hospital, urgency center, emergency room protocol referrals and injuries.
05/2016 to Current
Surgical CoordinatorCarepoint Health – Jersey City, NJ,
Coordinate surgery times with
multiple facilities
Perform health history with patients
Determine prior authorizations of procedure
for surgeries and/or office procedures
Appeals for prior authorizations
Communicates with patients on
surgery benefits
Schedule pre and post op
appointments for patients and instruction
Over view of schedule to ensure
both locations are covered by adequate providers
Confirms surgeries with
facilities
Create new patient charts and
encounters for hospital and ER patients
Accomplishments
Merit of Excellence in healthcare
Graduated with Honors at Rasmussen College
I was an integral part of revising and getting the catering
department off the ground for general aviation.
Initiated and was in charge of insurance benefits for
employees for general aviation.
Real Estate acknowledgement honors
Specialized and certified in building and construction
Accredited ABR, Accredited Buyers Realtor
Mortgage officer- aiding customers in real estate transactions,
accounting. Vault count and in charge of home equity loan division balancing,
counting, giving funds. ATM funds balancing
Education
Expected in December 2012
Associate: Applied Science Surgical Technologist Rasmussen College - St. Cloud, MN GPA: Applied Science Surgical Technologist 3.53
Expected in
Business Real Estate Diploma/Certificate: Realtor, Lender, Management: University of North Dakota - Grand Forks, ND GPA: Merit of Excellence in healthcare
*Graduated with Honors at Rasmussen College I was an integral part of revising and getting the catering department off the ground for general aviation.
*Initiated and was in charge of insurance benefits for employees for general aviation.
*Real Estate acknowledgement honors
*Specialized and certified in building and construction
*Accredited ABR, Accredited Buyers Realtor
*Mortgage officer- aiding customers in real estate transactions, accounting. Vault count and in charge of home equity loan division balancing, counting, giving funds. ATM funds balancing
Skills
Accounting, administrative support, leadership, organizational skills, detail orientated, benefits, charts, clerical, critical thinking, customer service, employee scheduling, event management, fast learner, decision making and problem solving, dispatching, human resources, infection control, insurance, inventory, marketing, medical assisting, office, negotiation skills, nursing, policies, public safety, quality Assurance, sales, team player, time management, troubleshooting, interpersonal skills,
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School Attended
Rasmussen College
University of North Dakota
Job Titles Held:
Surgical Technologist
Operating Room Assistant
Surgical Technologist
Customer Service Supervisor
Appointment Scheduler
Surgical Coordinator
Degrees
Associate
Business Real Estate Diploma/Certificate: Realtor, Lender, Management
