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Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Executive Summary
Quality driven leader able to lend cross functional results with over 14 years of achieving exceptional results in business leadership, management, training/mentoring skills, and customer service administration. Second trade as a Certified Surgical Technologist with proven nursing assistance and surgical experience assisting hospital and clinical teams.
Objective: Seeking a career focus in aviation that will effectively maximize my 7 years of experience as a supervisor with customer service, employee responsibility, FBO operations, air traffic control, general aviation and airline responsibilities.
Core Qualifications
  • Clerical
  • Customer service
  • Time Management
  • Communications, air traffic control
  • Administration, Management
  • Time and Resource Management
  • Judgment and decision making
  • Personnel and human resources
  • Problem solving, Negotiation
  • Public safety
  • Quality Assurance
  • Aircraft catering
  • Accounting
  • Sales and marketing
  • Healthcare-surgical, medical assisting, nursing
  • Troubleshooting
Professional Experience
08/2015 to 10/2015
Surgical Technologist Cape Cod Healthcare Inc. Plymouth, MA,
  • Use of Excellence program.
  • Worked in various specialties.
  • Pre-operative preparation.
  • Securing/arranging equipment.
  • Creating/organize sterile field.
  • Opening sterile supplies.
  • Scrubs/gowns/gloves.
  • Sterile skin prep.
  • Performs necessary counts Intra-operative procedures.
  • Drapes.
  • Anticipates surgeon needs.
  • Passes instruments/supplies.
  • Apply sterile dressings.
  • Maintains sterility.
  • Properly cares for specimen Post-operative procedures.
  • Breaks down sterile field.
  • Properly disposes of all sharps.
  • Prepares instruments for decontamination.
  • Disposes of all one-use items.
  • Turns over room.
02/2015 to 07/2015
Operating Room Assistant Cleveland Clinic Kirtland, OH,
  • Maintains supplies, equipment and instruments for anesthesia setup and all surgical procedures.
  • Transports patients and performs other related support activities in the operating room.
  • Stores sterilized and prepared supplies and equipment in designated areas or returns to user departments.
  • Maintains crash, pediatric, cardiac, and other carts.
  • Assemble and stock (inventory) of non scheduled drugs and biologicals to include but not limited to fluids, sterile water, normal saline, and irrigations.
  • Run supplies as needed to operating rooms.
  • Maintained flow and efficiency of carts and items needed to operating rooms.
  • Transports/receives patients, equipment, supplies, blood products and specimen collection within, and hospital according to policies and procedure.
  • Responds to, documents and distributes items as requested in a timely manner.
  • Practices aseptic techniques according to established standards of care and infection control policies.
  • Receive instruments and equipment from assigned OR rooms, and cleans rooms and equipment according to protocol.
  • Knowledge of Epic program.
02/2013 to 01/2014
Surgical Technologist Cape Cod Healthcare Inc. Plymouth, MA,
  • Sterile techniques.
  • Scrub, Circulator, and assisting the surgeon duties.
  • Medical assisting contribution to Pre & Post-Operative care as well as clinic duties.
  • Central Processing, Surgical equipment and instrumentation.
  • Critical thinking, anticipation roles.
  • Charting through AllMeds.
  • Team player, flexible, diligent, and good work ethics.
  • Specialized facility.
  • Transcribing patient information and documents: letters, exams, consults, notes, etc.
03/2002 to 11/2009
Customer Service Supervisor Ips Corporation Anaheim, CA,
  • Demonstrated strong work ethic working 8-12 hours shifts to serve flight crew, customers, and staff.
  • Airline customer service ticketing, tagging baggage and check in, boarding, and assistance with Sun Country.
  • Assist passengers and flight attendants.
  • Dispatching flights.
  • Strong 7 years in customer service, handled problems efficiently, multi tasking duties.
  • Supervised other employees.
  • Helped to create job benefits and made sure they were issued.
  • Successfully overturned and maintained the catering department.
  • Oversee time cards are properly documented and accounted for.
  • Performed bank transactions, clerical, accounting and contract work.
02/2016 to 05/2016
Appointment Scheduler Minnesota Urology, Pa Fridley, MN,


  • Coordinate doctors' schedules with patients for appointments.
  • Set up appointments for patients and handle customer service inquiries.
  • Analyze data.
  • Time Management and multi tasking duties.
  • Administrative support tasks.
  • Electronic medical recording, monitor wait list and doctors schedules.
  • Multi task patients appointments with imaging, records, and operative reports.
  • Follow hospital, urgency center, emergency room protocol referrals and injuries.
05/2016 to Current
Surgical Coordinator Carepoint Health Jersey City, NJ,
  • Coordinate surgery times with multiple facilities
  • Perform health history with patients
  • Determine prior authorizations of procedure for surgeries and/or office procedures
  • Appeals for prior authorizations
  • Communicates with patients on surgery benefits
  • Schedule pre and post op appointments for patients and instruction
  • Over view of schedule to ensure both locations are covered by adequate providers
  • Confirms surgeries with facilities
  • Create new patient charts and encounters for hospital and ER patients
Accomplishments
  • Merit of Excellence in healthcare
  • Graduated with Honors at Rasmussen College
  • I was an integral part of revising and getting the catering department off the ground for general aviation.
  • Initiated and was in charge of insurance benefits for employees for general aviation.
  • Real Estate acknowledgement honors
  • Specialized and certified in building and construction
  • Accredited ABR, Accredited Buyers Realtor
  • Mortgage officer- aiding customers in real estate transactions, accounting. Vault count and in charge of home equity loan division balancing, counting, giving funds. ATM funds balancing  
Education
Expected in December 2012
Associate: Applied Science Surgical Technologist
Rasmussen College - St. Cloud, MN
GPA:
Applied Science Surgical Technologist 3.53
Expected in
Business Real Estate Diploma/Certificate: Realtor, Lender, Management:
University of North Dakota - Grand Forks, ND
GPA:
Merit of Excellence in healthcare *Graduated with Honors at Rasmussen College I was an integral part of revising and getting the catering department off the ground for general aviation. *Initiated and was in charge of insurance benefits for employees for general aviation. *Real Estate acknowledgement honors *Specialized and certified in building and construction *Accredited ABR, Accredited Buyers Realtor *Mortgage officer- aiding customers in real estate transactions, accounting. Vault count and in charge of home equity loan division balancing, counting, giving funds. ATM funds balancing
Skills
Accounting, administrative support, leadership, organizational skills, detail orientated, benefits, charts, clerical, critical thinking, customer service, employee scheduling, event management, fast learner, decision making and problem solving, dispatching, human resources, infection control, insurance, inventory, marketing, medical assisting, office, negotiation skills, nursing, policies, public safety, quality Assurance, sales, team player, time management, troubleshooting, interpersonal skills,

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School Attended

  • Rasmussen College
  • University of North Dakota

Job Titles Held:

  • Surgical Technologist
  • Operating Room Assistant
  • Surgical Technologist
  • Customer Service Supervisor
  • Appointment Scheduler
  • Surgical Coordinator

Degrees

  • Associate
  • Business Real Estate Diploma/Certificate: Realtor, Lender, Management

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