Surgical Technologist Resume Example
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SURGICAL TECHNOLOGIST
Professional Summary
Driven Surgical Technologist offering 16 years' experience in ambulatory and hospital settings. Well-versed in sports medicine, total joint replacement, general surgery and plastic surgery procedures. Proven leader and instrumental in developing new total joint replacement programs and educating staff on new policies, procedures and equipment. Eager to take next career step with growing organization offering opportunities for professional development and advancement.
Skills
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Work History
Surgical Technologist, 08/2014 to Current
Coxhealth – Cape Girardeau , MO
Coxhealth – Cape Girardeau , MO
- Liaised between [Type] department and operating room teams, ensuring availability of requisite instruments and equipment, including loaned and specialty devices
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction
- Maintained documentation of post-operative instrument reconciliations and protocols for quality care
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools
- Handled numerous sanitization tasks for surgical sites by cleaning and sterilizing, maintaining supply inventories and organizing items effectively
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards and overall facility policies
- Created and maintained unobstructed operative fields using diverse range of tools, including retractors, sponges and suctioning and irrigation equipment
- Worked closely with new staff members to provide training on operating room procedures, infection control, safety standards and overall facility policies
- Developed training initiatives on new equipment and procedures to promote highest patient care standards
- Maintained high infection control standards
- Evaluated procedure needs and purchased equipment and tools for procedures
- Kept detailed records of post-operative supply reconciliations and quality care protocols
- Coordinated acquisition of surgical services and specialized equipment
- Implemented new training initiatives for surgical team members to align procedures with standards and best-in-class operational processes
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures
- Completed needle, instrument and sponge counts and recorded inventories
Customer Service Specialist, 07/2012 to 08/2014
Munich Re – Palo Alto , CA
Munich Re – Palo Alto , CA
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success
- Verified accuracy of customer account information and updated when necessary
- Assessed and offered solutions to improve procedures and customer experiences
- Accurately tracked and recorded all customer interactions in CRM platform
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developed working relationships with internal and external customers while assisting with account management duties
- Identified customer issues with products or services, investigated causes, and initiated resolutions
- Provided basic technical support for clients on wide range of Healthcare products
- Assisted with preparing Insurance information required for quotes and addressed potential service concerns
- Addressed various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers and individual needs
- Answered average of 70 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Entered customer interaction details in computer to track requests, document problems and record solutions offered
- Boosted sales revenue by skillfully promoting diverse Product options
- Opened and maintained 20 customer accounts per day by recording account information
- Prepared detailed reports by collecting and analyzing customer information
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 20 customers each day
- Leveraged sales expertise to promote healthcare products and capitalize on upsell opportunities
- Collected customer feedback and made process changes to exceed customer satisfaction goals 97%
- Helped 20 customers every day by approaching conversations with positive attitude and attention to detail
- Directed 4-person team of customer service personnel while helping front-line team members work effectively with over 60 daily customers
- Retained 95% of clients through changing atmospheres by quickly and professionally resolving customer issues
- Performed data entry with power pdf to record call notes, suggestions and questions
- Entered customer data into power pdf system and communicated service concerns with help desk department
- Utilized databases, logs sources to locate and verify information
Sales Associate, 10/2009 to 07/2012
Alcatraz Cruises – Miami , FL
Alcatraz Cruises – Miami , FL
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Maintained records related to sales, returns and inventory availability
- Solved customer challenges by offering relevant information products and services
- Maintained organized, presentable merchandise to drive continuous sales
- Prepared merchandise for sales floor by pricing or tagging
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
Surgical Technologist, 06/2006 to 10/2009
Coxhealth – Forsyth , MO
Coxhealth – Forsyth , MO
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction
- Maintained documentation of post-operative instrument reconciliations and protocols for quality care
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools
- Handled numerous sanitization tasks for surgical sites by cleaning and sterilizing, maintaining supply inventories and organizing items effectively
- Sterilized instruments and equipment for specific procedures and arranged for surgeons
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards and overall facility policies
- Created and maintained unobstructed operative fields using diverse range of tools, including retractors, sponges and suctioning and irrigation equipment
- Provided scrubbing surgical assistance and support to surgeons during general, gynecology, genitourinary, orthopedic, neurosurgery and plastic surgery procedures
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines
- Worked with vendors for speedy procurement of services and equipment
- Worked closely with new staff members to provide training on operating room procedures, infection control, safety standards and overall facility policies
- Controlled bleeding during procedures by applying hemostatic clamps, suture ligatures, and electrocautery equipment
- Developed training initiatives on new equipment and procedures to promote highest patient care standards
- Cleaned, restocked and set up surgical suites
- Sterilized instruments and equipment based on needs for specific procedures
- Sterilized instruments and equipment based on daily needs and specific procedures
- Setup operating and surgery rooms for patients, including preparing equipment and supplies for upcoming procedures
- Conducted initial and terminal sponge, instrument and needle counts
Education
BBA: Management, Expected in 01/2022
Texas A&M University-San Antonio - City
Texas A&M University-San Antonio - City
Associate of Arts: Business, 05/2020
Palo Alto College - City, State
Palo Alto College - City, State
- Member of National Society of Leadership and Success
- Graduated with 3.62 GPA
No Degree: Surgical TechnologyNaval School of Health Sciences - City
High School Diploma: 06/1999
South San Antonio High School - City, State
South San Antonio High School - City, State
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Resume Overview
School Attended
- Texas A&M University-San Antonio
- Palo Alto College
- Naval School of Health Sciences
- South San Antonio High School
Job Titles Held:
- Surgical Technologist
- Customer Service Specialist
- Sales Associate
Degrees
- BBA : Management , Expected in 01/2022
Associate of Arts : Business , 05/2020
No Degree : Surgical Technology
High School Diploma : 06/1999
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