surgical services supervisor resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Results focused professional in charge of overseeing a surgical team as they provide healthcare services to patients and manage their records. Pro-active leader with strengths in communication, collaboration and knowledge needed for team building and support of the ICURE philosophy. Duties include training, scheduling, mentoring nursing staff, policy and procedure authorship and review, and numerous committee assignments. Able to efficiently handle concurrent objectives to promote efficiency and influence positive outcomes. Adept at addressing patient/family/staff concerns and handling complaints in a calm and professional manner.
Skills
Supervisory role experience
Development/implementation of PI initiatives
Project planning and system implementation
Outstanding prioritization skills
HIPPA, Joint Commissions regulations knowledge
Quality assurance controls
Microsoft Office expertise
Report generation
Data evaluation
Process optimization
Adaptive team player
Courteous demeanor
Team management
Relationship building, reliable and trustworthy
Working collaboratively
Problem-solving abilities
Conflict mediation
Excellent personal service experience
Experience
07/2013 to CurrentSurgical Services SupervisorHca | Weaverville, NC,
Effectively supervised and managed a PACU staff of 15 with Tier 1 result and Leader Index of 98 in employee engagement 2021 scores.
Partnered with organizational and unit leaders to devise QA/QI initiatives, continuously improving delivery of care, patient outcomes and overall services.
Prepared and presented departmental data for Joint Commission review survey.
Developed and maintained quality care systems/standards, including creating and improving medical protocols and guidelines.
Advised, coached and mentored experienced and new grad nurses in PeriAnesthesia specialty nursing, best practices, hospital policies, standards of care and appropriate nursing interventions.
Improved patient outcomes and quality of care by determining and suggesting changes to processes.
Monitored infection control and critical incidents and made changes and improvements to processes where necessary.
Worked with management to identify and implement initiatives to increase nursing staff retention, morale and satisfaction.
Planned and spearheaded educational programs and PI actions focusing on fall safety, skin care and adherence to core measures.
Established a pathway for staff to meet patient service goals, champion standards of care and improve patient overall satisfaction as measured with Press Ganey.
Completed and maintained Staff Performance Reviews to review consistent clinical competency, sound judgment and provide feedback for improvement.
06/2008 to 07/2013OR Charge/PACU SupervisorSanford Health Bemidji | City, STATE,
Responsible for overall afternoon OR scheduling and staffing of approximately 75 surgical team members, 5 room operating room suites, endo and endovascualr suite.
08/1996 to 06/2008Administrative Assistant/SalesRyan Recognition, Inc. | City, STATE,
Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
08/1990 to 06/1996RN, BSN-Critical Care ICUSanford Health | City, STATE,
Delivered high-quality nursing care to patients for critically ill patients on neurosurgical unit and medical surgical/cardiovascular ICU.
Directed care for patients in ICU, including implementation of treatment plan, monitoring vitals and administering medications.
Liaised between patients, families and care staff in all aspects of care delivery.
Counseled caregivers and families on end-of-life planning and educated on patient care options.
Education and Training
Expected in 05/1989 to to Bachelor of Science | NursingTri-College University, Fargo, ND, GPA:
Ranked in Top 5% of class. GPA 3.89
National Honor Society.
Merit Award for Outstanding Achievement in Clinical Practice and Academic Work, Tri-College University
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