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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Attentive Surgery Scheduler familiar with ICD-10 coding, EPIC and EHR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Systematic healthcare administrative professional knowledgeable about working with facilities, patients and insurance companies to set up minor procedures and complicated surgeries. Well-organized and detail-oriented team player with good problem-solving, relationship-building and communication skills. Highly organized Surgical Coordinator/Scheduler/ Medical Assistant knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts and manage business correspondence. Capable to adept at handling all medical administrative needs for busy any practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills.

Skills
  • Supply Ordering
  • Customer Service
  • Epic Systems
  • Critical Thinking
  • Detail-Oriented
  • Data Entry Software
  • Equipment Troubleshooting and Maintenance
  • Problem Solving
  • Medical Charting
  • Taking Client Histories
  • Medical Report Preparation
  • Verbal and Written Communication
  • Organization and Time Management
  • Preparing Treatment Rooms
  • Cleaning and Sterilizing
  • Medical Recordkeeping
  • Time Management
  • Appointment Scheduling
  • Office Management
  • Cash Handling
  • Current Medical Assistant Certification
  • CPT Coding
  • Patient Billing
  • Data Management
  • Patient Eligibility Requirements
  • Payment Scheduling and Collection
  • Medical Coding
  • Calendar and Appointment Management
  • Medical Records Verification
  • Outpatient Procedures
  • Data Entry
  • Inventory Management
  • HIPAA Compliance
  • EHR Software( EPIC)
  • Collaboration and Teamwork
  • Patient Referral
  • Relationship Building
  • Referral Verification
  • Office Coordination
  • Computer Proficiency
  • Documentation Review
  • Insurance Authorizations
  • Scheduling Tests and Procedures
  • Adaptable and Flexible
  • Patient Database Maintenance
  • Critical thinking
  • MIPS standards
  • Correspondence writing
Work History
Surgical Scheduler Coordinator, 01/2017 to Current
NorthshoreVernon Hills, IL,
  • Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment.
  • Verified insurance coverage and obtained pre-authorizations.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Reviewed medical histories and current information to provide accurate information to surgeons.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Checked patients in and out and collected payments.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Answered phone calls and messages for physician medical facility, scheduling appointments and handling patient inquiries.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized patient files and streamlined operations to improve efficiency.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Kept all patient information secure and confidential.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Determined proper codes for medical records and patient services.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Ophthalmic Medical Assistant, 01/2017 to Current
Hope NetworkDearborn Heights, MI,
  • Operated and maintained ophthalmic equipment in alignment with safety procedures.
  • Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Documented patient medical history and information utilizing EPIC with commitment to accuracy.
  • Administered ophthalmic drops and ointments, focusing on patient comfort.
  • Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Obtained all prescribed laboratory testing.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Taught patients about medications, procedures and care plan instructions.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted physicians in follow-through of care.
  • Offered age-appropriate patient care before, during and after exams.
  • Attended required training, education and meetings.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
Certified Medical Assistant, 09/2014 to 01/2017
Pediatric Gastroenterology / Dr. Ken NagamoriCity, STATE,
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Documented vital signs and health history for 15 patients every 30 minutes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Taught patients about medications, procedures and care plan instructions.
  • Obtained all prescribed laboratory testing.
  • Escorted patients to examination rooms.
  • Identified test discrepancies.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Scheduled and accompanied clients to medical appointments.
Education
Associate of Applied Science: Medical Assisting , Expected in 09/2014
Heald College - Honolulu,
GPA:
Bachelor of Science: Hospitality Management, Expected in 10/2012
Mariano Marcos State University - Philippines,
GPA:
Certifications

Certified Medical Assistant (NHA)

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Resume Overview

School Attended

  • Heald College
  • Mariano Marcos State University

Job Titles Held:

  • Surgical Scheduler Coordinator
  • Ophthalmic Medical Assistant
  • Certified Medical Assistant

Degrees

  • Associate of Applied Science
  • Bachelor of Science

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