surgical dental assistant resume example with 8+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Summary
Organized and motivated surgical assistant eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills in customer service.
Skills
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Experience
Surgical Dental Assistant, 08/2020 to Current
University Of Kentucky – Lexington, KY,
University Of Kentucky – Lexington, KY,
- Assisted dentist with completing procedures.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Exposed dental diagnostic x-rays.
- Updated patient records with new data and treatment information.
- Relayed dentist instructions regarding postoperative care.
- Assisted dentist in management of medical or dental emergencies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
Phlebotomist, 10/2018 to 01/2020
Neosho Memorial Regional Medical Center – Chanute, KS,
Neosho Memorial Regional Medical Center – Chanute, KS,
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Verified collection orders and communicated discrepancies to nurses.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Processed client payments and collected appropriate billing information.
- Identified patients using proper procedures prior to specimen collection.
- Interviewed patients and documented details to update and file paperwork.
- Conducted various blood tests and updated results into paper and electronic charts.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Sanitized work area after every patient to prevent contamination and spread of disease.
Customer Service Representative, 08/2016 to 09/2018
Ibex Holdings Limited – Spring Hill, TN,
Ibex Holdings Limited – Spring Hill, TN,
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Audited customer account information to identify issues and develop solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Troubleshot shortages and overages to support quality control efforts.
- Answered incoming telephone calls to provide store, products and services information.
- Made outbound calls to obtain account information.
- Explained benefits, features and recommendations to maximize client retention.
- Upsold products and services to address customer needs and maximize sales.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Trained new employees on procedures and policies to maximize team performance.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
Server, 01/2013 to 08/2017
Atria Senior Living Group, Inc. – Kingwood, TX,
Atria Senior Living Group, Inc. – Kingwood, TX,
- Greeted customers, answered questions and recommended specials to increase profits.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Resolved customer concerns with friendly and knowledgeable service.
- Developed strong and lasting resident relationships.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Calculated charges, issued table checks and collected payments from customers.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Education and Training
: Dental Assisting, Expected in 08/2020 Sunrise School of Dental Assisting - Raleigh, NC
: Phlebotomy, Expected in 07/2018 Wilson Community College - Wilson, NC
High School Diploma: , Expected in 06/2012 Rocky Mount Preparatory - Raleigh, NC
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Resume Overview
School Attended
- Sunrise School of Dental Assisting
- Wilson Community College
- Rocky Mount Preparatory
Job Titles Held:
- Surgical Dental Assistant
- Phlebotomist
- Customer Service Representative
- Server
Degrees
- High School Diploma
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