Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Versatile Administrative Professional bringing over 30 years' of office experience to include Accounting and Business Management. Most recent experience working in a medical clinic employed by a growing hospital. Highly proficient in various surgical/medical processes with success in contributing to the achievement of high patient outcome targets. Skilled in all elements of medical office procedures to include customer service, budget analysis, time management, employee efficiency, quality patient care advocate, excellent communication skills, insurance contract management and medical facility reimbursement. Qualified health care management student excited to begin the utilization of skills gained from experience and knowledge through recent coursework in healthcare administration.

  • Assisting with procedures
  • Educating patients
  • Copay collecting
  • Medical Terminology
  • Office workflow support
  • Checking in patients
  • Insurance pre-certifications
  • Preparing for surgeries
  • Transporting patients
  • HIPAA proficiency
  • Workplace safety
Surgical and Procedural Coordinator, 04/2017 - Current
Rutland Regional Medical Center Rutland, VT,

Overall management and coordination of surgical planning for 5 OB GYN Surgical Providers. Coordination effort Schedules for Operating room availability and Surgeon's schedule. Coordination of Surgical Equipment representatives to trial equipment usage for surgical cases. Prior Authorization approval and insurance confirmation for surgical patients. Planning and coordination of all pre procedure testing for patients. Instrumental in Vermont Prescription Monitoring System management for Women's Health Clinic as Delegate for all 5 providers. Instrumental and planning of procedure for Covid-19 screening prior to surgery as part of a hospital network of surgical coordinators. Involvement in the interview process and budget review process with Practice manager due to prior knowledge and experience. During Elective Surgery postponement at the recommendation of the Surgeon General of the United States was placed on furlough. During Furlough was called up to work in the Employee Wellness to set up record keeping and reporting to the state in regards to Covid-19. Worked collaboratively with Employee Wellness Director, Employee Wellness Administrative Staff, Quality and Safety RN Specialist, and Chief Financial Officer to explore Covid-19, impact on RRMC staffing due to exposure and exposure risk. Processing of quarantine pay for employees by change of pay codes in Kronos. Continued in Kronos when back at Women's Health to support Practice Manager with timekeeping of employees.

Front Office Assistant III, 09/2016 - 04/2017
American Reprographics Company Honolulu, HI,

Front Office Coordination of patient care to include check in and check out processes. Information management through information technology and importing information into patient's charts. Processing of patient co-pays, verification of patient insurance, coordination of providers schedules to include scheduling and coordination with providers and nursing for patient care. Processing of incoming calls to direct patient efficiency to the best quality of care. Review of patient outcomes with practice manager to improve processes.

Accounts Payable Specialist, 10/2015 - 09/2016
Finance Dept, Rutland Regional Medical Center City, STATE,

Processing of Hospital Accounts payable from data entry processing through assignment to particular department general ledger entry. Assist Payroll as needed to include processing of provider and employee reimbursements for education training and travel related expenses. Budget review and assists to analyst to locate information and verify expenditures recorded in Cerner Corporation and Microsoft GP Dynamics and the information sharing between the two software programs and their import and export processes. Assist in the analysis of variances as it related to expenditures. Processing of Purchase Order expenses within Cerner Corporation First Net, coordination with purchasing buyers to work collaboratively within the purchase order system to involve implementation of new procedures for recording of expenses for each line item in the budget for the each department within the hospital network. Any additional requests from controller due to prior accounting experience.

Administrative Assistant to Director, 07/2015 - 10/2015
Director Of FANS, EVS, Rutland Regional Med CTR City, STATE,

Temporary Administrative support to director of Food and Nutrition Services (FANS) and Environmental Services (EVS) while Admin Assistant was on Medical Leave. Conference Center usage management. Scheduling of community and hospital use of hospital conference rooms. Instrumental in the implementation of digital signage to display conference room scheduling. Worked with Director and IT department to move from a paper book schedule to a digital schedule of conference room use in an effort to be able to update in real time. Support to FANS and EVS managers to schedule staff to complete work requested by the organization. Timekeeper for both FANS and EVS in Kronos Payroll System. Support to Director of FANS and EVS within my skillset as needed.

Education and Training
Bachelor of Science: Healthcare Administration, Expected in 05/2021
Champlain College - Burlington, VT
Associate of Science: Accounting And Business Management, Expected in 06/2000
Community College Of Vermont - Montpelier, VT

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School Attended

  • Champlain College
  • Community College Of Vermont

Job Titles Held:

  • Surgical and Procedural Coordinator
  • Front Office Assistant III
  • Accounts Payable Specialist
  • Administrative Assistant to Director


  • Bachelor of Science
  • Associate of Science

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