Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Versatile Scheduling Specialist with talent for resolving conflicts and building relationships. Skilled in Epic and Microsoft Office softwares. Offering expertise in schedule management and appointment setting while remembering that it is an honor to be part of someone's healthcare.

  • Has Scripps Epic ID number
  • Experience scheduling in Epic
  • Epic EMR (Scripps and UCSD) proficient
  • Medical terminology
  • ICD 9 / ICD 10 coding
  • CPT and modifier knowledge
  • Government and commercial insurance knowledge
  • Microsoft word proficient
  • Recordkeeping experience
  • Microsoft excel proficient
  • Excellent communication and patient relations skills
  • Schedule management expertise
  • Professional telephone demeanor
  • Emotional and social intelligence
  • 3+ years of medical office experience
  • Strong organizational and analytical skills
  • 10 years of customer service experience
  • Innovative and resourceful problem solving skills
Surgery Scheduling Specialist , 11/2020 - Current
Envision Healthcare Dallas, TX,
  • Use Scripps and UCSD Epic EMR to document, schedule appointments and surgical procedures.
  • Create new accounts and updated existing patient accounts with most current details.
  • Prepare patient surgery orders and submit via Epic or secure fax depending on the facility.
  • Manage more than 50 incoming calls per day.
  • Coordinate schedules, orders, and appointments across 6 major facilities including Scripps Encinitas Surgery Center, Ximed Ambulatory Surgery Center, Scripps Memorial Hospital and Scripps Green Interventional Radiology.
  • Implemented new statistics tracking and documenting systems to improve organization and traceability using Microsoft Excel.
  • Able to adapt, prioritize and meet deadlines.
  • Contact previous and potential patients to offer services to suit needs.
  • Provide exceptional customer service through effective telephone communication and follow-ups.
  • Deliver administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Coordinate timely shipments and delivery of specialty prescriptions to OR pharmacies.
  • Support retention goals by establishing rapport with patients and medical reps.
  • Coordinate schedules and appointments with representatives for implants across multiple companies.
  • Verifying benefits as needed.
  • Inventory of suite and crash cart.
  • Conduct and document pre-operative questionnaire.
  • Generate referrals for post-op follow up Appointments
  • Document and direct medication requests to providers and triage department.
  • Deliver services with a customer service, patient care mindset.
Patient Relations Representative /Training Manager, 05/2019 - 10/2020
Sparks Clinic City, STATE,
  • Checked daily doctor schedules and verified insurance.
  • Checked claims for errors, corrected issues and mailed out promptly.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Created agendas and communication materials for team meetings.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Managed payments and collections goals.
  • Built and maintained referral networks.
  • Successfully aided in a 40% practice growth.
Medical Assistant /X-Ray Assistant, 05/2018 - 08/2019
Sparks Clinic City, STATE,
  • Utilized radiation safety measures and protection devices to guarantee safety of staff and patients.
  • Evaluated and reviewed over 100 developed x-rays per month to determine satisfactory images for diagnostic purposes.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
  • Reviewed treatment sheets for consistency, completeness and accuracy.
  • Positioned standing X-ray imaging equipment and adjusted controls to set exposure time and distance.
  • Operated standing X-ray equipment to produce images of body.
  • Collaborated with radiologist and other healthcare team members to streamline patient care.
  • Generated referrals to outside physicians.
  • Verified benefits.
  • Processed insurance payments and collected patient payments.
  • Consistently provided exemplary customer service to all patients at all levels of care.
Education and Training
: , Expected in
Oklahoma City Community College - Oklahoma City, OK
  • Completed basic prerequisite coursework for business degree.
: , Expected in
Rose State College - Oklahoma City, OK
  • Nursing prerequisite coursework, including medical terminology.
Associate Degree in Nursing (In Progress): , Expected in
Miracosta College - Oceanside, CA

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School Attended

  • Oklahoma City Community College
  • Rose State College
  • Miracosta College

Job Titles Held:

  • Surgery Scheduling Specialist
  • Patient Relations Representative /Training Manager
  • Medical Assistant /X-Ray Assistant


  • Some College (No Degree)
  • Some College (No Degree)
  • Associate Degree in Nursing (In Progress)

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