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Detail-oriented Surgery Scheduler and Medical Assistant well-versed in EHR and electronic records management systems. Adept at coordinating documentation, supplies and equipment. Seeking a dynamic role with a growing team where resourcefulness, adaptability and hard work will be valuable.
- Office workflow support
- Assisting with procedures
- Educating patients
- Checking in patients
- Time management
- Organizational skills
- Reliable and trustworthy
- Conflict resolution
- Planning
- Team building
- Critical thinking
- Collaboration
- Wound care and irrigation
- Patient dermatological care
- Documentation procedures expert
- Venipuncture and phlebotomy
- Able to lift 60 pounds
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- Professional bedside manner
- Charting expertise
- Understands medical procedures
- Proper sterilization techniques
- Inventory and supply management
- HIPAA compliance
- Specimens collection and processing
- Reliable transportation
- Valid Florida driver's license
- Stocking supplies
- Patient scheduling
- Medical terminology knowledge
- Certified in Basic Life Support (BLS)
- Communicating with patient families
- Bilingual in english and spanish
- Sterile technique
- Calm and level-headed under duress
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Surgery Scheduling Coordinator, 08/2017 to Current
Trihealth, Inc. – Liberty Township, OH,
- Worked with operating facilities to schedule procedures on behalf of one plastic surgeon.
- Distributed treatment and procedural information to patients.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Called patients to schedule pre-op and surgical appointments, consistently double-checking information and availability.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Addressed, documented and responded to incoming correspondences to address client queries.
- Worked with multiple doctors to prepare correct equipment and supplies for over thirty daily surgical appointments.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Transcribed over thirty appointments using EHR and organized documents for streamlined office functionality.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Managed physician calendar, including scheduling patient appointments and procedures.
Medical Assistant, 11/2015 to Current
Skagit Regional Health – Cascade Ent Mount Vernon, WA,
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Prepared prescription refill requests on behalf of physician to prevent lags.
- Maintained inventory and product expiration logs to record updated documentation for tracking purposes.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
- Reviewed treatment sheets for consistency, completeness and accuracy.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Assisted physicians by preparing patients for procedures, including biopsies and surgical procedures.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Contacted pharmacies to submit and refill patients' prescriptions.
Front Desk, 07/2014 to 02/2016
Jefferson Dental Clinics – Garland, TX,
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Created and optimized employee schedules to secure proper coverage for all shifts.
- Computed guest billings and posted charges to room accounts.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Transmitted information or documents to customers, using computer, mail or facsimile machine.
- Solved minor customer issues and escalated major problems immediately to the general manager.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Monitored reservations to track incoming parties and special events.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Signed for packages, recorded all deliveries and distributed to inter-company personnel.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Secretary, 12/2010 to 11/2015
Grand Sierra Resort And Casino – Reno, NV,
- Received and routed incoming calls and correspondence to promote timely communication.
- Created agendas, meeting notes and other documents to enhance collaborative process.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Checked office supplies stock and placed orders to maintain levels.
- Established clear and consistent administrative procedures to minimize errors and avoidable delays.
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
- Revised and maintained master calendar for client appointments.
Associate of Science: Nursing, Expected in 06/2019
Emiraza - Fort Pierce, FL,
GPA:
Associate of Science: Medical Assisting, Expected in 05/2015
Winter Park Tech-Avalon Campus - Orlando, FL,
GPA:
: , Expected in 2010
Valencia College - ,
GPA:
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