Detail-oriented Surgery Scheduler and Medical Assistant well-versed in EHR and electronic records management systems. Adept at coordinating documentation, supplies and equipment. Seeking a dynamic role with a growing team where resourcefulness, adaptability and hard work will be valuable.
Skills
Office workflow support
Assisting with procedures
Educating patients
Checking in patients
Time management
Organizational skills
Reliable and trustworthy
Conflict resolution
Planning
Team building
Critical thinking
Collaboration
Wound care and irrigation
Patient dermatological care
Documentation procedures expert
Venipuncture and phlebotomy
Able to lift 60 pounds
Professional bedside manner
Charting expertise
Understands medical procedures
Proper sterilization techniques
Inventory and supply management
HIPAA compliance
Specimens collection and processing
Reliable transportation
Valid Florida driver's license
Stocking supplies
Patient scheduling
Medical terminology knowledge
Certified in Basic Life Support (BLS)
Communicating with patient families
Bilingual in english and spanish
Sterile technique
Calm and level-headed under duress
Experience
Surgery Scheduling Coordinator, 08/2017 to Current Trihealth, Inc. – Liberty Township, OH,
Worked with operating facilities to schedule procedures on behalf of one plastic surgeon.
Distributed treatment and procedural information to patients.
Gathered current medical information and reviewed histories to gather details for surgeons.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Called patients to schedule pre-op and surgical appointments, consistently double-checking information and availability.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Addressed, documented and responded to incoming correspondences to address client queries.
Worked with multiple doctors to prepare correct equipment and supplies for over thirty daily surgical appointments.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Transcribed over thirty appointments using EHR and organized documents for streamlined office functionality.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Managed physician calendar, including scheduling patient appointments and procedures.
Medical Assistant, 11/2015 to Current Skagit Regional Health – Cascade Ent Mount Vernon, WA,
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Prepared prescription refill requests on behalf of physician to prevent lags.
Maintained inventory and product expiration logs to record updated documentation for tracking purposes.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
Reviewed treatment sheets for consistency, completeness and accuracy.
Kept facility stocked with necessary supplies, equipment and instruments.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Assisted physicians by preparing patients for procedures, including biopsies and surgical procedures.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Contacted pharmacies to submit and refill patients' prescriptions.
Front Desk, 07/2014 to 02/2016 Jefferson Dental Clinics – Garland, TX,
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Created and optimized employee schedules to secure proper coverage for all shifts.
Computed guest billings and posted charges to room accounts.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Transmitted information or documents to customers, using computer, mail or facsimile machine.
Solved minor customer issues and escalated major problems immediately to the general manager.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Monitored reservations to track incoming parties and special events.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Signed for packages, recorded all deliveries and distributed to inter-company personnel.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Secretary, 12/2010 to 11/2015 Grand Sierra Resort And Casino – Reno, NV,
Received and routed incoming calls and correspondence to promote timely communication.
Created agendas, meeting notes and other documents to enhance collaborative process.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Checked office supplies stock and placed orders to maintain levels.
Established clear and consistent administrative procedures to minimize errors and avoidable delays.
Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
Revised and maintained master calendar for client appointments.
Education and Training
Associate of Science: Nursing, Expected in 06/2019 Emiraza - Fort Pierce, FL, GPA:
Associate of Science: Medical Assisting, Expected in 05/2015 Winter Park Tech-Avalon Campus - Orlando, FL, GPA:
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