Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Detail-oriented Surgery Scheduler and Medical Assistant well-versed in EHR and electronic records management systems. Adept at coordinating documentation, supplies and equipment. Seeking a dynamic role with a growing team where resourcefulness, adaptability and hard work will be valuable.

  • Office workflow support
  • Assisting with procedures
  • Educating patients
  • Checking in patients
  • Time management
  • Organizational skills
  • Reliable and trustworthy
  • Conflict resolution
  • Planning
  • Team building
  • Critical thinking
  • Collaboration
  • Wound care and irrigation
  • Patient dermatological care
  • Documentation procedures expert
  • Venipuncture and phlebotomy
  • Able to lift 60 pounds
  • Professional bedside manner
  • Charting expertise
  • Understands medical procedures
  • Proper sterilization techniques
  • Inventory and supply management
  • HIPAA compliance
  • Specimens collection and processing
  • Reliable transportation
  • Valid Florida driver's license
  • Stocking supplies
  • Patient scheduling
  • Medical terminology knowledge
  • Certified in Basic Life Support (BLS)
  • Communicating with patient families
  • Bilingual in english and spanish
  • Sterile technique
  • Calm and level-headed under duress
Surgery Scheduling Coordinator, 08/2017 to Current
Trihealth, Inc.Liberty Township, OH,
  • Worked with operating facilities to schedule procedures on behalf of one plastic surgeon.
  • Distributed treatment and procedural information to patients.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Called patients to schedule pre-op and surgical appointments, consistently double-checking information and availability.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Addressed, documented and responded to incoming correspondences to address client queries.
  • Worked with multiple doctors to prepare correct equipment and supplies for over thirty daily surgical appointments.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Transcribed over thirty appointments using EHR and organized documents for streamlined office functionality.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Managed physician calendar, including scheduling patient appointments and procedures.
Medical Assistant, 11/2015 to Current
Skagit Regional HealthCascade Ent Mount Vernon, WA,
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Maintained inventory and product expiration logs to record updated documentation for tracking purposes.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
  • Reviewed treatment sheets for consistency, completeness and accuracy.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Assisted physicians by preparing patients for procedures, including biopsies and surgical procedures.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Contacted pharmacies to submit and refill patients' prescriptions.
Front Desk, 07/2014 to 02/2016
Jefferson Dental ClinicsGarland, TX,
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Computed guest billings and posted charges to room accounts.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Solved minor customer issues and escalated major problems immediately to the general manager.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Monitored reservations to track incoming parties and special events.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Secretary, 12/2010 to 11/2015
Grand Sierra Resort And CasinoReno, NV,
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Checked office supplies stock and placed orders to maintain levels.
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Revised and maintained master calendar for client appointments.
Education and Training
Associate of Science: Nursing, Expected in 06/2019
Emiraza - Fort Pierce, FL,
Associate of Science: Medical Assisting, Expected in 05/2015
Winter Park Tech-Avalon Campus - Orlando, FL,
: , Expected in 2010
Valencia College - ,

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School Attended

  • Emiraza
  • Winter Park Tech-Avalon Campus
  • Valencia College

Job Titles Held:

  • Surgery Scheduling Coordinator
  • Medical Assistant
  • Front Desk
  • Secretary


  • Associate of Science
  • Associate of Science

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