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surgery scheduling coordinator resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Skilled at scheduling procedures each week for a Urogynecologist, Ophthalmologist and Dermatologist practices. Experienced in verifying eligibility and coverage, collecting payments, prior authorizations for procedures and medications. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.

Skills
  • Critical Thinking
  • Verbal and Written Communication
  • Advising Patents
  • Administrative Support
  • Detail-Oriented
  • Problem-Solving
  • Medical Charting
  • Medical Recordkeeping
  • Administering Medications
  • Preparing Treatment Rooms
  • Time Management
  • Taking Client Histories
  • Organization and Time Management
  • Insurance Pre-Certifications
  • Educating Patients
  • Checking in Patients
  • Copay Collecting
  • Assisting With Procedures
  • Maintaining Financial Records
  • Insurance Authorizations
  • Regulatory Documentation
  • Office Coordination
  • Referral Verification
  • Adaptable and Flexible
  • CPT Coding
  • Database Administration
  • Documentation Review
  • Medical Records Verification
  • Scheduling Tests and Procedures
  • Cash Handling
  • Patient Billing
  • Pharmacy Correspondence
  • Claim Forms
  • Collecting Patient Specimens and Tests
  • Payment Scheduling and Collection
  • Office Management
  • Outpatient Procedures
  • Prescription Refills
  • Patient Database Maintenance
  • Patient Health Information Access
  • HIPAA Compliance
  • Medical Coding
  • Computer Proficiency
  • Calendar and Appointment Management
  • Patient Eligibility Requirements
Experience
Surgery Scheduling Coordinator, 10/2021 - 01/2022
Providence Health & Services Santa Monica, CA,
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Scheduled follow-up appointments as designated by physician.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Worked with operating facilities to schedule procedures
  • Distributed treatment and procedural information to patients.
  • Coordinated work processes and routed paperwork to appropriate physicians and staff members.
  • Managed patient check-in and check-out procedures and processed payments.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Communicated with patients with compassion while keeping medical information private.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Completed relevant insurance and other claim forms.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Compiled and coded patient information or data in appropriate computer system.
  • Ordered and maintained supply inventory for medical office.
Office Manager/Psychiatry , 06/2015 - 10/2021
Ebrahim Hazany MD City, STATE,
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
Administrative/Receptionist , 09/2012 - 05/2015
Westlake Eye And Skin City, STATE, HazanyEbrahim
  • Checked patient insurance and collected pre-authorizations from providers.
  • Distributed treatment and procedural information to patients.
  • Coordinated work processes and routed paperwork to appropriate physicians and staff members.
  • Located scheduling barriers and implemented appropriate solutions.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Managed patient check-in and check-out procedures and processed payments.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Ordered and maintained supply inventory for medical office.
  • Compiled and coded patient information or data in appropriate computer system.
  • Completed relevant insurance and other claim forms.
  • Interviewed patients to complete case histories and intake forms.
Education and Training
High School Diploma: , Expected in 06/1989
-
Royal High School - Simi Valley, CA,
GPA:
Status -

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Resume Overview

School Attended

  • Royal High School

Job Titles Held:

  • Surgery Scheduling Coordinator
  • Office Manager/Psychiatry
  • Administrative/Receptionist

Degrees

  • High School Diploma

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