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surgery scheduling coordinator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Enthusiastic Administrative Assistant with over 10 years of experience managing business office functions and providing executive level support to principals and clients. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Excellent reputation for resolving problems and improving customer satisfaction. Independently handle clerical tasks like routing correspondence and coordinating schedule arrangements to keep business operations smooth and efficient. Able to adapt quickly ,motivated to learn, grow and excel with the business .

Skills
  • Following up with patients
  • Obtaining authorizations
  • Correspondence writing
  • Facility coordinating
  • EHR systems expertise
  • Verifying insurance
  • Updating charts
  • Supervision
  • Relationship-Building
  • Critical thinking
  • Maintenance & Repair
  • Multitasking abilities
  • Troubleshooting
  • Expense Reporting
  • Staff Management
  • Clerical support
  • Organizational skills
  • Bookkeeping
  • Ophthalmic equipment expertise
  • Equipment calibration
Work History
Surgery Scheduling Coordinator, 06/2019 - 12/2020
Pacific Medical Centers Sherwood, OR,
  • Coordinated with facilities to set up surgeries for physician
  • Reviewed medical histories and current information to provide accurate information to surgeons.
  • Verified insurance coverage and obtained pre-authorizations with AMD and Integrity Software.
  • Worked with Microsoft Outlook , as well as Microsoft Word, Excel, and PowerPoint .
  • Educated patients about surgeries and provided treatment plan documentation.
  • Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment.
  • Kept detailed records of office inventories and placed orders for more supplies.
  • Answered phone calls and messages , scheduling appointments and handling patient inquiries.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Completed and filed financial documentation for accounting purposes.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Improved timely payment of bills by developing flexible payment plans for patients.
Office Manager, 07/2012 - 06/2019
Helzberg Diamonds Headquarters Des Peres, MO,
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Built relationships with physicians to create steady referral pipeline.
  • Managed 5 employees with various personalities and from different cultures for a physician practice.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Communicated with patients and addressed inquiries, appointment requests and billing questions.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Compared vendor prices and negotiated for optimal savings.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Performed billing, collection and reporting functions for office
  • Handled all incoming business and client requests for information.
  • Prepared vendor invoices and processed incoming payments.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Increased team productivity by reorganizing office supplies and protocols.
  • Maintained computer and physical filing systems with AMD and Integrity software's.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
  • Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
  • Conducted corneal pachymetry as screening for Keratoconus, LRI surgery and glaucoma.
  • Cleaned or sterilized ophthalmic or surgical instruments.
Office Manager, 01/1998 - 07/2012
Helzberg Diamonds Headquarters Eau Claire, WI,
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Recruited, hired, trained and supervised staff
  • Monitored front areas so that any questions could be responded to quickly and effectively.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to the physician.
  • Developed close working relationships with front office
  • Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
  • Gather Bank Statements, Credit Card Statements, Billing reports and Payroll reports for the CPA
  • Coordinate contractor work with IT, CPA and occasional construction projects
  • Research new vendors and obtain several quotes for the doctor to review
  • Facilitated new software transitions
Education
High School Diploma: , Expected in 06/2002
-
Leigh High School - San Jose, CA
GPA:
Status -
: , Expected in
-
West Valley College - Saratoga, CA
GPA:
Status -
  • Continuing education in child development

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Resume Overview

School Attended

  • Leigh High School
  • West Valley College

Job Titles Held:

  • Surgery Scheduling Coordinator
  • Office Manager
  • Office Manager

Degrees

  • High School Diploma

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