Surgery Scheduling Coordinator Resume Example
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SURGERY SCHEDULING COORDINATOR
Professional Summary
Executive Assistant Enthusiastic Administrative Assistant with over 10 years of experience managing business office functions and providing executive level support to principals and clients. Seeking a challenging position where my years of hands-on office management, customer relations and business administration experience can contribute to the growth of a successful enterprise.
Skills
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Work History
Surgery Scheduling Coordinator, 06/2019 to 12/2020
Providence Health & Services – Santa Monica , CA
Providence Health & Services – Santa Monica , CA
- Coordinated with facilities to set up surgeries for physician.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Verified insurance coverage and obtained pre-authorizations with AMD and Integrity Software.
- Worked with Microsoft Outlook, as well as Microsoft Word, Excel, and PowerPoint.
- Educated patients about surgeries and provided treatment plan documentation.
- Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment.
- Kept detailed records of office inventories and placed orders for more supplies.
- Answered phone calls and messages, scheduled appointments and handled patient inquiries.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Contacted hospitals to confirm patients' medical histories and prevent inaccurate diagnoses and treatments.
- Completed and filed financial documentation for accounting purposes.
- Organized paperwork such as charts and reports for office and patient needs.
- Improved timely payment of bills by developing flexible payment plans for patients.
Office Manager, 07/2012 to 06/2019
Hughes Exterminators – South Tampa , FL
Hughes Exterminators – South Tampa , FL
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Built relationships with physicians to create steady referral pipeline.
- Managed 5 employees with various personalities and from different cultures for a physician practice.
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities.
- Communicated with patients and addressed inquiries, appointment requests and billing questions.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed, and trained staff, established, and monitored goals, conducted performance reviews, and administered salaries for staff.
- Compared vendor prices and negotiated for optimal savings.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Performed billing, collection and reporting functions for office.
- Handled all incoming business and client requests for information.
- Prepared vendor invoices and processed incoming payments.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Increased team productivity by reorganizing office supplies and protocols.
- Maintained computer and physical filing systems with AMD and Integrity software's.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal, and cleaning.
- Conducted corneal pachymetry as screening for Keratoconus, LRI surgery and glaucoma.
- Cleaned or sterilized ophthalmic or surgical instruments.
Office Manager, 01/1998 to 07/2012
Hughes Exterminators – Spring Hill , FL
Hughes Exterminators – Spring Hill , FL
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Recruited, hired, trained, and supervised staff.
- Monitored front areas so that any questions could be responded to quickly and effectively.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the physician.
- Developed close working relationships with front office.
- Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
- Gather Bank Statements, Credit Card Statements, Billing reports and Payroll reports for the CPA.
- Coordinate contractor work with IT, CPA and occasional construction projects.
- Research new vendors and obtain several quotes for the doctor to review.
- Facilitated new software transitions.
Education
Child Development Certificate in progressWest Valley College - City, State
High School DiplomaLeigh High School - City, State
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Resume Overview
School Attended
- West Valley College
- Leigh High School
Job Titles Held:
- Surgery Scheduling Coordinator
- Office Manager
Degrees
- Child Development Certificate in progress
High School Diploma
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