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surgery scheduling coordinator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Meticulous Scheduler/Clerk with over 15 years of experience in scheduling and customer service industry. Fantastic attention to detail, collaboration skills and typing. Committed to streamlining organizational procedures to optimize office settings. Hardworking Coordinator brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Verbal and Written Communication
  • Medical Recordkeeping
  • Customer Service
  • Appointment Scheduling
  • Equipment Troubleshooting and Maintenance
  • Time Management
  • Detail-Oriented
  • Advising Patents
  • Data Entry Software
  • Epic Systems
  • Critical Thinking
  • Problem Solving
  • Medical Charting
  • Organization and Time Management
  • Data Management
  • Referral Verification
  • Office Coordination
  • Flexible Schedule
  • Calendar and Appointment Management
  • Medical Records Verification
  • Computer Proficiency
  • Patient Database Maintenance
  • Relationship Building
  • Payment Scheduling and Collection
  • Adaptable and Flexible
  • Collaboration and Teamwork
  • Scheduling Tests and Procedures
  • Data Entry
  • Patient Interviews
  • Patient Health Information Access
  • Patient Eligibility Requirements
  • Message and Report Transcription
  • Patient Referral
  • Outpatient Procedures
  • HIPAA Compliance
  • Customer Account Management
  • Customer Data Confidentiality
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Responding to Difficult Customers
  • Regulatory Compliance
  • Patient and Empathetic
  • Multi-Line Phone Systems
  • Proactive Self-Starter
  • Cultural Awareness and Sensitivity
  • Team-Oriented and Cooperative
  • Excellent Attention to Detail
  • Document and Records Management
  • Inbound and Outbound Calling
Work History
Surgery Scheduling Coordinator, 05/2005 to Current
Providence Health & ServicesRichland, WA,
  • Expertly managed planning, scheduling and coordination of outpatient procedures.
  • Verified insurance coverage and obtained pre-authorizations.
  • Checked patients in and out and collected payments.
  • Reviewed medical histories and current information to provide accurate information to surgeons.
  • Coordinated with facilities to set up surgeries for thousands multiple eye surgery procedures.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Responded proactively and positively to rapid change.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Trained new personnel regarding company operations, policies and services.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Cross-trained and backed up other customer service managers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Effective liaison between customers and internal departments.
  • Assessed caller accounts to determine insurance benefits, identify service needs and resolve issues.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Sought ways to improve processes and services provided.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Implemented and developed customer service training processes.
  • Provided ongoing guest service.
  • Trained staff on operating procedures and company services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Intermediate Clerk, 12/2002 to 04/2005
MassmarketsSavannah, GA,
  • Entered patient information data using OPAS, following procedures to keep information private.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Monitored usage of readable handout supplies and contacted vendors to place new orders for replenishment.
Inbound Call Center Agent, 12/1997 to 11/2002
Kaiser PermanenteCity, STATE,
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded proactively and positively to rapid change.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Promptly responded to inquiries and requests from prospective customers.
  • Effective liaison between customers and internal departments.
  • Assessed caller accounts to determine appointment needs and benefits, identify service needs and resolve issues.
  • Resolved multiple issues over phone with hundreds of customers daily.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided ongoing guest service.
Education
High School Diploma: , Expected in 06/1995 to Montclair High School - Montclair, CA
GPA:

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Resume Overview

School Attended

  • Montclair High School

Job Titles Held:

  • Surgery Scheduling Coordinator
  • Intermediate Clerk
  • Inbound Call Center Agent

Degrees

  • High School Diploma

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