Attentive Surgery Scheduler familiar with Meditech, HomeCare HomeBase and EHR systems. Skilled in organizing paperwork, multitasking, multiple phone line systems and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Meticulous surgery coordinator with almost 9 years of experience in medical office settings. Fantastic attention to detail, collaboration skills and typing ability. Committed to streamlining organizational procedures to optimize office settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated medical office professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking office/scheduling position. Offering excellent communication and good judgment.
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- Expertly coordinate scheduling of all surgeries, taking into consideration desired procedure date, priority of surgery, and length of procedure to ensure efficient utilization of time and staff for over 100 surgeons, 36 operating rooms, 5 ambulatory surgical center sites, and various other sites (cath,lab, VIR, PET/CT, MRI) that require presence of anesthesia teams.
- Receive, record and address incoming and outgoing communication via telephone and email to ensure consistent and proper communication amongst all departments and fellow employees.
- Communicates professionally with physicians, residents, health unit coordinators and office staff to ensure proper documentation is in place.
- Print and distribute up to date surgery schedule to various departments multiple times daily. Maintain a 7 day surgery schedule to safe guard against computer down time.
- Notifies all necessary parties when changes must take place.
- Interpersonal skills include ability to work effectively with other employees to establish and maintain mutual respect. Works closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach.
- Great attention to detail including correct spelling of patient name, correct patient demographics/ patient identifiers (DOB, last four of ss#, contact phone numbers, address); verifying there is sufficient information provided to accurately schedule procedures and documenting any special equipment required.
- Strong computer skills with knowledge of computer scheduling applications and electronic medical record systems.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Uploaded physician, nursing and physical therapy progress notes, history and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Reviewed charts and flagged incomplete or inaccurate information.
- Gathered patient information by collecting demographic information from variety of sources.
- Maintained accuracy, completeness and security for medical records and health information.
- Processed patient admission and discharge documentation.
- Input data into computer programs and filing systems.
- Kept accurate log of all requests for medical information and records for an average of 100 patients.
- Assisted in accurate billing of Medicare for all patient certification periods.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Monitored customer service operations to assess agent performance and provide feedback.
- Followed through with client requests to resolve problems.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
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School Attended
- Moore High School
Job Titles Held:
- Surgery Scheduling Coordinator
- Electronic Medical Record Specialist
- Customer Service Manager
Degrees
- GED
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