Known for dedication to providing premium patient care, and promote professional growth. Excellent communication skills with very good customer service knowledge. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Skills
Assist with health department audits
Organize celebrations
Office administration
Meeting minutes
Routing Mail
Organizing Mail
Faxing Paperwork
Correspondence Handling
Meeting arrangements
International Classification of Diseases (ICD.10)
Package routing
Purchase orders organization
Sorting and labeling labs
Administrative support
Multi-line Telephone Systems
Office management
Time management
Filing and data archiving
Team Bonding
OSHA compliance
Surgery Scheduling
EClinical
Patient Scheduling
English and Spanish fluency
Relationship building
Invoice Processing
Conference planning
70 WPM typing speed
Travel coordination for patients traveling
Expense reporting
Records management
HIPPA knowledge
Telehealth
Inventory and Supply Management
CPR
Medical Records Management
Compassionate
Electronic health records
Efficient and reliable team player
Reminder calls
Insurance Verification
Leadership
Customer Service
Conflict resolution
Multitasking abilities
Adaptability
Work History
06/2021 to Current
Surgery Scheduling CoordinatorProvidence Health & Services – Valencia, CA,
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Gather complete packet to schedule patients surgery.
Obtained medical and cardiac clearance from numerous MD offices.
Insurance verifation, along with authorization request.
Calling patients to give updates on their surgery status.
Familiar with eClinical charting and scanning.
Filled out
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Verified client information by analyzing existing evidence on file.
Reviewed 60 patient cases per week and verified insurance coverage information.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Maintained excellent attendance record, consistently arriving to work on time.
Identified issues, analyzed information and provided solutions to problems.
Demonstrated respect, friendliness and willingness to help wherever needed.
Improved operations through consistent hard work and dedication.
Admit new patients – Data entry, obtain demographics, verify insurance, obtain authorization, emergency contact and explain consents.
Screen patients for covid-19 upon entry to facility.
Telehealth – Round for MD’s with dialysis patients via telehealth.
Patient education – Educating patient on what dialysis is and the type of access that exist as well as modality options.
Charts – Audit, thin, file, check for H&P to be up to date, medication list that are up to date, request medical records if admitted to hospital.
Generate PO’s – Order office supplies, labs, uniforms, housekeeping, new patient kits and concur reports to expense items bought.
Print lab requisitions -Prepare tubes for lab draw.
Submit authorizations – Refer patients to specialist, submit authorization, obtain authorizations, and schedule their appointments accordingly.
Round with physicians – Translate, update MD on pts access, appointments or any issues.
Nursing home agreements- Initiate nursing home agreements for patients that are in nursing homes.
Join conference calls –Discuss goals and metrics in facility address any issues and make a plan of action if needed.
Organize events – Order food, decorate, prepare conference room with supplies, send outlook invites.
Meetings – Monthly FHR (Facility Health Record) meeting to discuss metrics with Medical Director and core team.
05/2010 to 10/2014
Medical Assistant / Research CoordinatorMark C. Lee – City, STATE,
Admit new patients – Prepare new charts, verify insurance, have patients sign consents, obtain
demographics, data entry, collect co-pays upon registration if applicable, patient check in and
out.
Front office – Telephone reception, submit authorizations, request labs results online, follow
up phone calls, filing, medical records, referrals to other MD’s for tests, update charts,
translate for MD.
Back office – Vital signs, injections, weight, height, health questionnaire.
Marketing – Reach out to insurance companies; send flyers to homes to be able to promote the
practice.
Screen patients – Go over patients history to see if they were candidates for the research study,
go over consent with patient and sign them up if they were candidates and agreed.
Research purposes: Randomize patient – Once patient was screen and passed they were
randomized to see if they would be on placebo or not.
Draw labs – Obtain labs per protocol, spin if needed, prepare to ship them out, and schedule
pick up.
Data entry – Enter patient’s results, document hospital events if any.
Medication – Count medication per protocol to audit patient dose, dispense medication if
needed.
Research monitor meetings- Met with research auditor to go over results, patients chart, and
protocols.
EKG – Perform EKG per protocol for patient.
Nurse communication – Communicate with the nurse when dose needed to be changed for
patients.
Monitor patient – Monitor patient’s health, lab results, any hospital admissions, changes in
health to report it.
06/2011 to 10/2013
Medical Assistant / Administrative AssistantDowney Vascular Access Center – City, STATE,
Admit new patients – Prepare new charts, verify insurance, have patients sign consents, obtain
demographics, data entry, and admit them for outpatient procedures.
Front office – Telephone reception, submit authorizations, request labs results online, follow
up phone calls, filing, medical records, referrals to other MD’s for tests, update charts,
translate for MD.
Medical records – Scan documents into online system, make sure records were up to date.
Check in patients – Take vital signs, evaluate them, and prepare them for pre-op room.
PADNETS – I performed PADNET for patients.
Sanitize chairs – Sanitize chairs per protocol.
Post-Op care- Monitor patient to make sure they were stable to get discharged.
Transportation – Assist in arranging transportation if needed for ambulatory, wheelchair, and
gurney bound.
Education
Expected in 07/2022
Associate of Science: Liberal Arts And Sciences Golden West College - Huntington Beach, CA GPA:
Expected in
No Degree: Medical Assistant Career Colleges of America - South Gate, CA, GPA:
Expected in 06/2009
High School Diploma: Bell High School - Bell, CA, GPA:
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