LiveCareer-Resume

surgery scheduler patient scheduling coordinator resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Hardworking medical professional and customer service representative brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced operations with continuous work flow. Meticulous in completing assignments and always ready to help team members.

Skills
  • Type 60 wpm
  • Reading Comprehension
  • Efficient and Detail-Oriented
  • Microsoft Outlook
  • Microsoft Office
  • Microsoft Teams
  • Interpersonal skills
  • Problem-solving
  • Inbound and Outbound Calling
  • Attention to Detail
  • Self-Motivated
Work History
Returns Specialist, 11/2022 - Current
Newton Medical Center , , Bellevue, WA
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Use critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintain courteous and effective work relationships.
  • Submitting for and obtaining billable discharge dates in a timely manner.
  • Researching clinicals for PHI, maintaining HIPAA compliance.
  • Assisting with light technical support: usage, transmission, clearing codes and troubleshooting patient ASSURE assistant.
  • Utilizing all resources to ensure the return of the ASSURE WCD: calling primary contact, emergency contact, clinics, reviewing clinical notes, sending letters, and requesting assistance from other departments for APS retrieval.
  • Creating and maintaining tasks in Salesforce.
  • Addressing and resolving patient requests and complaints; informing appropriate departments when needed.
  • Correspond with billing to assist with obtaining SWO renewals.
Surgery Scheduler/Patient Scheduling Coordinator, 07/2021 - 10/2022
Rwj Barnabas , , Spokane, Washington
  • Managed planning, scheduling and coordination of outpatient procedures.
  • Reviewed medical histories and current information to provide accurate information to surgeons.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Answered telephone calls promptly to avoid on-hold wait times.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Offered support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Contributed to employee staff meetings, advising leadership on resources needed and preparing information to be disseminated.
Emergency Room Technician, 08/2018 - 01/2020
Providence Sacred Heart , , Spokane, Washington
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
  • Assisted with resuscitation, CPR and emergency airway procedures.
  • Quickly responded to codes and cardiac monitor alarms.
  • Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.
  • Carried out phlebotomy procedures and watched for adverse reactions.
  • Safely transported patients by wheelchair, stretcher or bed to other units.
  • Continuously monitored patients and reported changes to head nurses and physicians.
  • Decontaminated and sanitized all equipment, instruments and supplies.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
  • Answered telephone calls to offer information, answer questions and direct calls to staff.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Certified Nursing Assistant, 07/2016 - 08/2018
Shriner's Hospitals For Children , , Spokane, Washington
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Comforted patients and families by offering support and encouragement.
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Analyzed patients' medical conditions to identify proper mode of transport.
  • Kept up with continuing education requirements to maintain certification.
Certified Nursing Assistant & HUC, 05/2014 - 07/2016
Company Name , , Spokane, Washington
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Obtained pre- and post-treatment vital signs and weight.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Transported patients between rooms and pre-op.
  • Assisted with processing patient admissions, transfers and discharges.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
  • Answered telephone calls to offer information, answer questions and direct calls to staff.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
In-Home Caregiver, 07/2012 - 05/2014
Company Name , , Spokane, WA
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Coordinated daily medicine schedules and administration.
  • Completed entries into journals to accurately document and report patient progress.
  • Provided transportation and appointments management.
  • Developed rapport to create a safe and trusting environment for care.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients maintain a safe level of independence by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Assisted with cleaning, laundry, and preparing meals.
Education
: Medical Office Specialist , Expected in 09/2006
-
Spokane Community College - Spokane, WA
GPA:
Status -
  • President's Honor Roll: Fall 2007 & Winter 2008
High School Diploma: , Expected in 06/2006
-
Medical Lake High School - Medical Lake, WA
GPA:
Status -

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Resume Overview

School Attended

  • Spokane Community College
  • Medical Lake High School

Job Titles Held:

  • Returns Specialist
  • Surgery Scheduler/Patient Scheduling Coordinator
  • Emergency Room Technician
  • Certified Nursing Assistant
  • Certified Nursing Assistant & HUC
  • In-Home Caregiver

Degrees

  • High School Diploma

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