surgery and mri scheduler resume example with 9+ years of experience
JessicaClaire
Customer Service/Scheduler/Data Entry
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.
Skills
Patient History Collection
Data Entry Software
Scheduling Tests and Procedures
Medical Records Verification
Office Coordination
Accounts Payable and Accounts Receivable
Payment Scheduling and Collection
Patient Services Management
Insurance Authorizations
Calendar and Appointment Management
Patient Billing
EMR Systems
Outpatient Procedures
Obtaining Authorizations
CPT Coding
Payment Plan Options
Referral Verification
Patient Referral
Microsoft Word
Online Systems
Work History
Surgery and MRI Scheduler, 04/2019 - Current American Advanced Management, Inc – Coalinga, CA,
Verified insurance coverage and obtained pre-authorizations.
Expertly managed planning, scheduling and coordination of outpatient procedures.
Coordinated with facilities to set up surgeries for several orthopedic.
Educated patients about surgeries and provided treatment plan documentation.
Reviewed medical histories and current information to provide accurate information to surgeons.
Checked patients in and out and collected payments.
Received and routed laboratory results to correct clinical staff members.
Implemented Epic for digitizing and organizing medical records.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Obtained payments from patients and scanned identification and insurance cards.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Managed office bookkeeping with insurance billing and patient payments.
Handled over 100 calls per day to address customer inquiries and concerns
Used coordination and planning skills to achieve results according to schedule
Handled over 100 calls per day to address customer inquiries and concerns
Developed and maintained courteous and effective working relationships
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
Collaborated with team members to achieve target results
Maintained energy and enthusiasm in fast-paced environment
Developed and implemented performance improvement strategies and plans to promote continuous improvement
Demonstrated respect, friendliness and willingness to help wherever needed
Increased customer satisfaction by resolving issues
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