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Support Specialist for Training and TMU Resume Example

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SUPPORT SPECIALIST FOR TRAINING AND TMU
Professional Summary

Air Traffic Controller with over 32 years of successful experience in Traffic Management and Training . Recognized consistently for performance excellence and contributions to success in the Aviation industry. Strengths in Collaborative decision making and Communication.

Work History
FAA - Support Specialist for Training and TMUIndianapolis, IN04/1988 - 06/2008
  • Collaborated with other faculty members to review data and develop instructional strategies to address student learning objectives.
  • Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
  • Collected, analyzed and tracked data on student progress using Microsoft Office to update and enhance learning plans.
  • Graded and evaluated student assignments, papers and course work.
  • Instructed Academy Graduates students in as well as Transfers in Air Traffic Control principles, concepts and in-depth subject matter.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Collaborated closely with peers to create cross-curricular lessons throughout year.
FAA - Traffic Management CoordinatorIndianapolis, IN06/2008 - 12/2016
  • Delivered weather updates to pilots to determine if necessary to divert aircraft to different airports.
  • Reviewed requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Supervised production planning while using appropriate tools and analysis for smooth production output.
  • Developed team communications and information for meetings.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
  • Improved quality processes for increased efficiency and effectiveness.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Conducted field visits and met corporate customers for business development.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations.
FAA - Air Traffic ControllerIndianapolis, IN01/2019 - Current
  • Oversaw Numerous emergency flight operations per government regulations for aircraft experiencing bad weather and equipment failure.Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Communicated instructions to pilots through clear delivery and enunciation.
  • Provided pilots with instructions for safe landings and takeoffs at airports.
  • Researched continually to stay up to date on new FAA rules and policies.
  • Coordinated Multiple domestic and international air ambulance flights on monthly basis.
  • Controlled arrivals and departures and transitioned aircraft across the National Airspace System on a daily basis.
  • Served on Airspace redesigned committees to recommend landing and takeoff patterns, reducing air delays.
Skills
  • Training and support
  • Team training and support
  • Training program creation
  • Instructor support
  • Technical support and assistance
  • Employee training
  • Training course oversight
  • Training and coaching
  • Delivering technical training
  • Onsite customer support
  • New hire training
  • Service support
Education
Indiana University - Purdue University IndianapolisIndianapolis, INSome College (No Degree): General Studies
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Resume Overview

Companies Worked For:

  • FAA

School Attended

  • Indiana University - Purdue University Indianapolis

Job Titles Held:

  • Support Specialist for Training and TMU
  • Traffic Management Coordinator
  • Air Traffic Controller

Degrees

  • Some College (No Degree) : General Studies