Support Specialist for Training and TMU Resume Example
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SUPPORT SPECIALIST FOR TRAINING AND TMU
Professional Summary
Air Traffic Controller with over 32 years of successful experience in Traffic Management and Training . Recognized consistently for performance excellence and contributions to success in the Aviation industry. Strengths in Collaborative decision making and Communication.
Work History
Chugach Alaska Corporation - Support Specialist for Training and TMUPortland , OR04/1988 - 06/2008
- Collaborated with other faculty members to review data and develop instructional strategies to address student learning objectives.
- Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Collected, analyzed and tracked data on student progress using Microsoft Office to update and enhance learning plans.
- Graded and evaluated student assignments, papers and course work.
- Instructed Academy Graduates students in as well as Transfers in Air Traffic Control principles, concepts and in-depth subject matter.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Collaborated closely with peers to create cross-curricular lessons throughout year.
FAA - Traffic Management CoordinatorCity , STATE06/2008 - 12/2016
- Delivered weather updates to pilots to determine if necessary to divert aircraft to different airports.
- Reviewed requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Supervised production planning while using appropriate tools and analysis for smooth productionoutput.
- Developed team communications and information for meetings.
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
- Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
- Improved quality processes for increased efficiency and effectiveness.
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
- Developed standard operating procedures and document workflows for current and future process steps.
- Conducted field visits and met corporate customers for business development.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy.
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
- Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
- Welcomed visitors to office, communicated arrival to team and managed visit expectations.
FAA - Air Traffic ControllerCity , STATE01/2019 - Current
- Oversaw Numerous emergency flight operations per government regulations for aircraft experiencing bad weather and equipment failure.Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Communicated instructions to pilots through clear delivery and enunciation.
- Provided pilots with instructions for safe landings and takeoffs at airports.
- Researched continually to stay up to date on new FAA rules and policies.
- Coordinated Multiple domestic and international air ambulance flights on monthly basis.
- Controlled arrivals and departures and transitioned aircraft across the National Airspace System on a daily basis.
- Served on Airspace redesigned committees to recommend landing and takeoff patterns, reducing air delays.
Skills
- Training and support
- Team training and support
- Training program creation
- Instructor support
- Technical support and assistance
- Employee training
- Training course oversight
- Training and coaching
- Delivering technical training
- Onsite customer support
- New hire training
- Service support
Education
Indiana University - Purdue University IndianapolisCity, StateSome College (No Degree): General Studies
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Resume Overview
School Attended
- Indiana University - Purdue University Indianapolis
Job Titles Held:
- Support Specialist for Training and TMU
- Traffic Management Coordinator
- Air Traffic Controller
Degrees
- Some College (No Degree) : General Studies
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