LiveCareer-Resume

support specialist contract resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Motivated administration professional skilled at building strong working relationships with fellow staff, supervisors and community members. Adept at maintaining a high level of hospitality, professionalism and business etiquette.

Knowledgeable team member proficient in fast pace environments. Successful at working independently to coordinate paperwork, manage correspondence and process payments. Highly organized and diligent with hardworking nature focused on supporting team requirements with professionalism and respect.

Skills
  • Ability to handle work under pressure
  • Quick learner
  • Speaks effectively
  • Listens attentively
  • High customer service standards
  • Engaging personality
  • Conflict resolution proficiency
  • Reliable and dependable
  • Positive and Energetic attitude
  • Time Management
  • Customer service expert
  • Telecommunication skills
  • 90 WPM
  • Strategic sales knowledge
  • Always striving to learn more
  • Attention to detail
  • Technologically savvy
  • Strong organizational skills
  • Problem solving
  • Quick learner
  • Efficient and accurate
Experience
Enrollment Advisor, 11/2021 - Current
Education First , ,
  • Guiding applicants through the Virta enrollment process to answer questions and provide motivation.
  • Individually responsible for enrolling applicants and achieving individual and team based quarterly quotas.
  • Manages volume of applicants throughout the enrollment funnel/process.
  • Proactively thinks of ways to improve the enrollment process for patients and teammates and helps execute on those ideas with the team.
  • Answers applicant questions accurately, with compassion & patience.
  • Uses independent judgement on how and when communication should be made to applicants.
  • Will communicate the science behind nutritional ketosis and diabetes reversal.
  • Accountable for conversion rate of the applicants.
  • Attends sales & customer service trainings & receive regular coaching on improving applicant contact quality/efficacy.
  • Work with confidential health information and/or issues using discretion and judgment.
Support Specialist (Contract), 06/2021 - 11/2021
Hopkins Manufacturing Corp. Emporia, KS,
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Help teachers and administrators succeed by answering incoming support emails and phone calls quickly and accurately.
  • Respond quickly and with empathy to user reports and requests
  • Troubleshoot issues and concerns with Remind educators
  • Improve productivity by automating common answers, identifying issues to the Product and Engineering organizations, and reporting trends to the Support leadership team
  • Serve as an important member of a growing customer success team driving positive long term relationships with school and district leaders
  • Work closely with Sales and Customer Success on the transition and handoffs from prospect to onboarding to account management
  • Handle escalated rostering related support tickets
  • Interpret and analyze data to inform decision-making and technical improvements
  • Manage the timelines and dependencies of customer implementation and communicate regularly with customers to ensure timely onboarding
Customer Service Representative, 10/2020 - 03/2021
Fredbeans Mechanicsburg, PA,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
Front Office Receptionist/Scheduler, 11/2015 - 09/2020
Bass Pro Shops Woodbury, MN,
  • Independent in opening and closing office at designated hours of operation.
  • Greets and assists all patients arriving in the unit.
  • Consistently demonstrates thorough knowledge and understanding of computerized registration, account information.
  • Communicate with third party payers to determine necessary authorization.
  • Partners with Admitting Department to obtain necessary registration documents.
  • Process, generate, review for completion, and file charts.
  • Communicates with team members and patients regarding patient's scheduled times in order to prevent any delays.
  • Performs clerical functions for department needs.
  • Prints, reports, faxes patient results as appropriate, following HIPPA requirements.
  • Assist in training coworkers, students, and ancillary personnel as needed.
  • Consistently demonstrates the ability to operate and troubleshoot computers, printers, and FAX machines.
  • Handles incoming calls when necessary, processes efficiently and professionally, takes messages and communicates messages to the appropriate person.
Customer Service Rep Tier 1 (Temp), 07/2014 - 01/2015
Fredbeans Newtown, PA,
  • Demonstrate the ability to represent client's brand in a positive manner and provide outstanding customer experiences.
  • Ensure accuracy and consumer satisfaction by having attention to detail Resolve consumer product related issues with a sense of urgency.
  • Utilize technology to create and retain consumer data and records.
  • Serve as company ambassador delivering quality product information and assistance.
  • Establish and develop relationships with clients and co-workers.
  • Demonstrate excellent communication and computer skill.
  • Identify process improvement opportunities and recommend solutions.
  • Very familiar with salesforce.
Customer Service Rep Tier 1 & Tier 3 (Temp), 07/2013 - 04/2014
Alta Resources Blue Cross Blue Shield City, STATE,
  • Demonstrate the ability to represent client's brand in a positive manner and provide outstanding customer experiences.
  • Makes financial decisions to protect/collect revenues and adjusts customer accounts.
  • Verify payment information after provided to me.
  • Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
  • Offers alternative solutions where appropriate with the objective of retaining customer's business.
  • Handles business transactions in connection with activation of new customer accounts on a computer terminal.
  • Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.
  • May assist in training new employees.
  • Performs other duties as assigned by management.
  • Continually maintain working knowledge of all company products, services and promotions.
  • Make recommendations according to customer's needs.
Cashier, 04/2013 - 09/2013
Ross Dress For Less City, STATE,
  • Responsible for handling cash in the registry.
  • Assisting customers finish their purchase politely and courteously.
  • Responsible for maintaining the balance of their registry.
  • Makes sure that display shelves are tidy and organized to make products more appealing to customers.
  • Makes sure that products are easily seen and found by the customers.
Deli Clerk, 02/2011 - 09/2012
Vons City, STATE,
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Pleasantly and courteously interacted with customers.
  • Maintained high standards.
Cashier, 08/2009 - 01/2011
T.J. Maxx City, STATE,
  • Obtains or receives merchandise, totals bill, accepts payment, and makes change for customers in retail store.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Took initiative to find extra tasks when scheduled duties were completed.
  • Stocks shelves, counters, or tables with merchandise.
  • Wraps or bags merchandise for customers calculate sales discount to determine price.
Education and Training
High School Diploma: General Studies, Expected in 2009
-
Carson High School - Carson, CA
GPA:
Status -
: Psychology, Expected in
-
Fullerton College - Fullerton, CA
GPA:
Status -

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Resume Overview

School Attended

  • Carson High School
  • Fullerton College

Job Titles Held:

  • Enrollment Advisor
  • Support Specialist (Contract)
  • Customer Service Representative
  • Front Office Receptionist/Scheduler
  • Customer Service Rep Tier 1 (Temp)
  • Customer Service Rep Tier 1 & Tier 3 (Temp)
  • Cashier
  • Deli Clerk
  • Cashier

Degrees

  • High School Diploma
  • Some College (No Degree)

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