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Support Services Manager Resume Example

Resume Score: 80%

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Skills
  • Team development
  • Documentation skills
  • Customer service expertise
  • Team building and leadership
  • Organizational skills
  • Critical thinking
  • Friendly, positive attitude
  • Multitasking
  • Leadership
  • Reliable and trustworthy
  • First Aid/CPR
  • Active listening
  • Computer skills
Education and Training
06/2006High School Diploma: Cambridge High SchoolCity, State
  • Mideast Vocational School, Zanesville Ohio

- Junior and Senior year for cosmetology

SUPPORT SERVICES MANAGER
Summary

Highly dependable, ethical and reliable person with multitasking skills offering demonstrated success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations.

Experience
Company Name - Support Services ManagerCity, State04/2019 - Current
  • Engaged customers in friendly conversation, carefully handled bagged items, offered additional services and thanked customers for business.
  • Stocked shelves when needed and notated shortages.
  • Answered customer questions regarding products and store services.
  • Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
  • Supported associates and management through superior performance and commitment to meeting team goals.
  • Assisted with organization and cleaning to maintain tidy store appearance.
  • Greeted customers to build rapport and increase customer satisfaction.
  • Illustrated solid work ethic and commitment through consistent attendance.
  • Inspected outgoing shipments to maintain effective quality assurance standards.
  • Mentored new employees on daily treatment center procedures and answered task-related questions for quick job acclimation.
  • Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
  • Delivered courteous, prompt service by quickly attending to customer needs and requests.
Company Name - HousekeeperCity, State09/2018 - 04/2019
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Interacted pleasantly with clients when performing daily duties.
  • Emptied wastebaskets and disposed of all soiled linen in clients rooms to reduce spread of germs and enhance freshness.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Replaced sheets and pillowcases daily to provide extreme comfort for clients.
Company Name - Nursing AssistantCity, State05/2014 - 11/2014
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Maintained sanitary conditions by providing immediate wound care and dressing changes.
  • Provided basic care to over 10 patients per shift by bathing and grooming patients, changing bedding and preparing meals.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
Company Name - Healthcare AssistantCity, State08/2013 - 04/2014
  • Conducted patient health checks and communicated observations of patients' conditions to medical staff.
  • Greeted patients, answered questions and scheduled appointments.
  • Assisted patients with activities of daily living, including meals, bathing and grooming.
  • Responded to call lights and completed frequent rounds to meet patients' needs, including turning and toileting.
  • Monitored, maintained and calibrated medical equipment daily.
  • Supported RN with tasks such as wound cleansing and urinary catheterization.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Accomplishments

Completed Chemical Dependency Counselor Assistant Course through Wise Communications. Awaiting CDCA Preliminary Certification through the Ohio Chemical Dependency board.

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Resume Overview

School Attended

  • Cambridge High School

Job Titles Held:

  • Support Services Manager
  • Housekeeper
  • Nursing Assistant
  • Healthcare Assistant

Degrees

  • High School Diploma :

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