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support coach educator resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Experienced Support Coach/Educator offering 13+ years of achievement in the Human Services and Education fields. Highly effective at teaching both groups and individual students about higher education navigation, human services and mental health. Experienced in developing training curricula, materials, presentations and evaluation vehicles.

Skills
  • Facilitator
  • Group Discussion Facilitation
  • Class Lecturing
  • Leadership Development
  • Course Materials Development
  • Program Monitoring and Tracking
  • Attention to Detail
  • Class Scheduling
  • Course Optimization
  • Orientation and Onboarding
  • Budget Administration
  • Decision Making
Education and Training
Wilmington University New Castle, Delaware, Expected in 01/2008 Masters of Science : Administration of Human Services - GPA :
Millersville University Millersville, Pennsylvania, Expected in 01/2003 Bachelor of Science : Industry and Technology, Graphic Communications - GPA :

Family Team Meeting Facilitator

Facilitated over 50+ Family Team Meetings with Families, School Faculty, Program Staff, and any other familial recommendations who support the family.

Experience
Community College Of Philadelphia - Support Coach/Educator
City, STATE, 01/2020 - Current
  • Designed and Instructed students on the Mental Fitness Program to increase student awareness and understanding of mental health, reduce shame and prejudice around mental illness, build a toolbox of coping skills and self-care skills, deliver intentional programming and resources, and promoting positive social connections and support networks.
  • Provided case management to over 100+ new, returning, and adult students, assisting with teaching how to select courses, completing financial aid (FAFSA) documents, monitoring grades and academic reports, documenting notes from one-on-one meetings, and providing referrals to specific departments, as necessary.
  • Assist in the recruitment, enrollment, and orientation of student participants in the program.
  • Assisted in recruiting students from Philadelphia area high schools to increase enrollment at the college and membership into our summer program, which helps ensure confidence and success as students begin their collegiate journeys.
  • Track students’ level of participation in the activities and monitor student’s retention and academic progress based on individualized academic and career plans.
  • Assist in monthly data collection, assessment, and bi-annual reports.
  • Collaborate with faculty and staff to fully develop and implement programming and policies leading to increased student retention and academic outcomes.
State Of New Jersey - Family Service Specialist II, Child Protective Investigator
City, STATE, 07/2016 - 12/2019
  • Division of Child Protection and Permanency, Atlantic West Local Office, Mays Landing, New Jersey.
  • Acts as a community and educational liaison to link youth and families to services.
  • Facilitates youth and family planning meetings with formal and informal supports present.
  • Assists youth with the application process for higher educational and vocational programs.
  • Works collaboratively with law enforcement, health care, substance treatment program, public welfare, and the education system to ensure the stability and safety of children.
  • Facilitates Family Team Meetings as a tool to strengthen, support, and empower families to become involved in their own recovery and treatment.
  • Develops case plans and identifies case goals tailored specifically to each youth’s needs.
  • Identifies strengths in youth and families to build confidence and positive esteem.
  • Develops safety plans with the participation of the family if the immediate safety of the child is at risk.
  • Completes Risk Assessments, Safety Assessments, Caregiver and Child Strength and Needs Assessments to determine families risks and needs.
State Of New Jersey - Family Service Specialist II, Child Protective Investigator
City, STATE, 11/2010 - 07/2016
  • Investigate allegations of child abuse and neglect and refer for necessary support services for families and children within 24 hours unless an immediate response is warranted, and complete investigations within 45-60 days.
  • Facilitate Family Team Meetings as a tool to strengthen, support, and empower families to become involved in their own recovery and treatment.
  • Comply with the MSA (Modified Settlement Agreement) Standards to ensure that children and families are receiving the most professional and proficient service available.
  • Attend all court hearing and provide the court with detailed court reports, important collateral information and documents pertaining to that specific case.
  • Collaborate with Judges, prosecutor’s, lawyers, and law guardians, to keep children and families safe and to determine what is in the best interest of the child/ren.
  • Complete investigations assigned within the specific timeframes with consultation from a supervisor to ensure the safety, permanency and well being of children.
  • Develop safety plans with the participation of the family if the immediate safety of the child is in question at any time during the investigation.
  • Work collaboratively with law enforcement, health care, substance abuse, public welfare, and the education system to ensure the safety of the child(ren).
  • Utilize assessment instruments in order to identify services that protect against determined risk factors and enhance parental capacity.
  • Complete Structured Decision-Making Tools such as Risk Assessments, Safety Assessments, Caregiver and Child Strength and Needs Assessments, whenever applicable.
State Of New Jersey - Family Service Specialist II, Adolescent Specialist
City, STATE, 07/2006 - 11/2010
  • Investigate allegations of child abuse and neglect and refer for necessary support services for families and children.
  • Coordinate in home visits and complete safety and risk assessments.
  • Perform field and office work involving the collection, analysis, and recording of significant facts.
  • Provides direct treatment/counseling services to a high-risk caseload requiring intensive intervention.
  • Attend court and provide accurate assessments of the current case situation.
  • Assist supervisor with analysis, evaluation, planning, and decision making.
  • Obtain residential and foster home placements for children in need of placement.

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Resume Overview

School Attended

  • Wilmington University
  • Millersville University

Job Titles Held:

  • Support Coach/Educator
  • Family Service Specialist II, Child Protective Investigator
  • Family Service Specialist II, Child Protective Investigator
  • Family Service Specialist II, Adolescent Specialist

Degrees

  • Masters of Science
  • Bachelor of Science

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