Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Enthusiastic Supervisor and Training Instructor accustomed to teaching a wide range of information on topics such as skills enhancement, standard operating procedures and on the job coaching. Adaptable and engaging leader with a hands-on, motivational style. Ready to bring extensive classroom and on-site experience gained over 10-year career to a dynamic new position with room for advancement.

Motivated and driven Supervisor adept at developing, implementing and conducting diverse training courses for the workforce. Collaborative and insightful professional familiar with a range of leadership styles, training needs and successful at delivering instruction through diverse methods. Excellent communication, planning and time management abilities.

Pursuing a new long-term position with a growth-oriented operation.

Dependable team player/leader with superior work ethic and devotion to the nation. Forward-thinking and resourceful Supervisor with 7 years of related training experience. Highly-qualified Supervisor and trainer who is highly effective at improving employee performance and understanding of policies through effective leadership qualities and training programs

  • Time Management
  • Listening
  • Quality Assurance
  • Customer Service
  • Building Effective Relationships
  • Problem Solving
  • Communication Skills
  • Leadership
  • Strategic Planning
  • Operations management
  • Staff Management
  • Training and development
Work History
10/2019 to Current
Supervisory Transportation Security Officer Department Of Homeland Security Burlington, MA,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons
  • Trained repeatedly on active shooter response strategies to prepare for potential security breaches
  • Searched baggage containing potentially prohibited items by hand, demonstrating caution appropriate for level of suspected risk
  • Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity
  • Managed team of 25 trained security professionals engaged in anti-terrorism activities
  • Adhered to strict screening techniques and procedures while conducting human screenings
  • Authenticated boarding passes, identification and passports to prevent fraudulent travel
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity
  • Conducted patrols of key areas to spot and control security concerns
  • Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations
  • Identified potential airport, rail and mass transit security concerns and completed more indepth checks as part of investigation
  • Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas
  • Provided top-notch protection for traveling public by conducting tests for explosives residue
  • Operated x-ray viewing equipment to evaluate contents of carry-on and checked baggage, pulling suspect items aside for further inspection
11/2015 to 10/2019
Master Training Instructor Saint Paul Public Schools - #625 Saint Paul, MN,
  • Developed team communications and information for daily briefings
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • ImplementedSenior Program Analyst, Federal Security Directors and Employee Advisory Council to resolve problems, improve operations and provide exceptional customer service
  • Supervised workforce, officers, leads, supervisors and managers in providing excellent service to traveling public and stakeholders
  • Maintained compliance with company standards, regulatory requirements and quality goals
  • Defined and articulated learning outcomes, including measurements, performance metrics and changes, to improve student learning
  • Established and maintained rapport with other staff, students, and parents to facilitate communication and academic progress
  • Successfully facilitate classes with minimal time to review all pertinent content
  • Integrated technology resources to maximize training success
  • Adhered to outlined syllabus covering topics like standard operating procedures, peer enhancement skills and skills enhancement skills
  • Observed individual behaviors and suspect actions, and reported issues to supervisory staff
  • Created guides and course materials to reiterate lecture information and help students
  • Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses
  • Created and implemented written and oral assessments
  • Optimized learning plans, quantifying student progress through test administration
  • Implemtented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices
  • Monitored student progress through test administration and adapted learning plans to optimize progress
  • Initiated new learning methods, promoting total student comprehension while curbing learning time
  • Oversaw day-to-day operations, including managing curriculum implementation and continuous improvement of industry best practices
  • Eliminated learning gaps and effectively instructed students by utilizing wide variety of teaching aids and motivational implementation strategies
  • Conducted skills assessments and uncovered performance gaps
  • Used positive reinforcement and provided clear feedback to help students succeed
07/2012 to 09/2015
Lead Program Leader Think Together City, STATE,
  • Coached, instructed and supervised youths through collaborative efforts with like-minded, creative and poised team members
  • Organized group activities and outings for youth
  • Collaborated with youth pastors to establish program objectives and achieved outcome goals by devising effective strategies
  • Built and maintained relationships with stakeholders and developed strategies to increase productivity and participation
  • Provided counseling to struggling youth with spiritual and personal issues and maintained professional relationships with students
  • Organized and spearheaded community outreach programs, including shadowing and mentor programs focused on helping middle school students plan for college or vocational education opportunities and participate in local civic processes
  • Publicized community services to maintain positive public relations with community members
  • Identified and addressed clients’ barriers to self-sufficiency such as substance abuse and educational deficiencies
  • Monitored team performance, including developing performance improvement plans and recommending achievement awards
  • Served as liaison for city with professional, business and civic groups, community organizations and individuals
  • Implemented ongoing staff training programs and educational sessions based on collaborative crisis intervention model
  • Worked with leadership staff and special committees to define volunteer mission and set standards
  • Organized educational forums, meet-ups and pitch events to promote networking and connectivity between entrepreneurs, service providers and funders
  • Intervened in crisis situations to protect youth and communities
  • Developed innovative programs and activities based on analysis of community needs and interests
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
02/2008 to 07/2012
Intervention Specialist Maximum Force Enterprises City, STATE,
  • Established trusting and friendly relationships with stakeholders and colleagues
  • Performed psychological research methods
  • Delivered effective and differentiated classroom instruction to diverse range of developmentally challenged students
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals
  • Organized instruction material, including constructing bulletin boards and setting up work areas
  • Recommended and administered appropriate solutions, sanctions, and discipline for non-compliance to rules and standards for student performance and behavior
  • Contributed to positive academic and social tone of school by demonstrating professionalism and enthusiasm for academic community
  • Recommended training programs for technicians and engineers to further professional growth
  • Developed and implemented recruitment strategies, interviewed applicants, and managed hiring process including executing employment contracts
  • Introduced special outreach programs to department chair in effort to increase institution's interest in community service
  • Established and maintained rapport with other staff and students to facilitate communication and academic progress
  • Handled 20-30 calls per hr to address customer inquiries and concerns
  • Developed rapport to create safe and trusting environment for care
  • Collaborated with community program leaders and advocates to make resources accessible to those in need
  • Interviewed individuals and families to assess needs and provide informational resources
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success
  • Documented data and completed accurate updates to case records
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
Expected in 07/2012
Bachelor's Degree: Criminal Justice, Psychology
Kaplan University - Coon Rapids, IA
GPA: 3.67, Credits Earned: 180 Quarter hours, Magna Cum Laude
  • Rated 4.44 out of 5, Final Year Review, Transportation Officer/ Training Instructor Performance System Evaluation, 2016 + Rewarded total of $4,775 monetary award and 1.5% pay raise for scoring in top tier of all Transportation Security Officers.
  • Rated 4.44 out of 5, Final Year Review, Transportation Officer/ Training Instructor Performance System Evaluation, 2017 + Rewarded total of $1800 monetary award and 1.5% pay raise for scoring in top tier of all Master Training Instructor.
  • Rated 4.44 out of 5, Final Year Review, Transportation Officer/ Training Instructor Performance System Evaluation, 2018 + Rewarded total of $1500monetary award and 1.5% pay raise for scoring in top tier of all Master Training Instructor.
  • Rated 4.44 out of 5, Final Year Review, Transportation Officer/ Training Instructor Performance System Evaluation, 2019 + Rewarded total of $1200 monetary award and 1.5% pay raise for scoring in top tier of all Supervisory Transportation Security Officers.
  • 2017 + Airport wide recognition for perfect score on Practical Skills Evaluation of Standard Pat Down, 2016-2017 .
  • Perfect score on Practical Skills Evaluation of Bag Searches and Standard Pat Down, 2016-2017
  • Rewarded 24-hour time-off award for detection of specialized screening referrals.
  • 2016 + Rewarded $1400 monetary award for detecting above 100% in Threat Image Projections via x-ray, 2016 +T3 trained on training officers, leads and supervisors on being effective on the job coaches and officers.
  • Awarded training instructor of the quarter (three quarters in a row 2017,2018, and 2019).
  • Collaborated with team of 6 including senior management and the workforce in the development of Federal viewpoint survey on peer recognition.
  • Nominated for Interpersonal skills, job knowledge, and team work skills.
  • Awarded for interpersonal skills and job knowledge 2 quarters in a row.
  • Promoted to disaster survivor specialist team lead with FEMA while assisting the country during Hurricane Irma.
  • Completed Foundations of Leadership Advanced training on leadership skills.
  • Currently a memeber of the Employee Advisory Council
  • Member of the Joint Awards Committee
  • Member of the interview panel for federal officers, leads and supervisors.
FEMA - Disaster Survivor Assistance Specialist
Additional Information
  • Received 5 Eagle Eye Awards for maintaining a perfect tip threat image projection rate and excelling as a federal officer. Received 2 Top Gun Awards for achieving greater than 95% gun tip threat rate. Received master training instructor of the quarter for 2017, 2018 and 2019. Received three certificates of Appreciation from DHS/TSA. Received award of appreciation for volunteering with FEMA during Hurricane Irma. Special Assignment: Assisted FEMA (federal emergency management agency) as a disaster survivor assistance specialist with Hurricane Irma for a 45 deployment.

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Resume Overview

School Attended

  • Kaplan University

Job Titles Held:

  • Supervisory Transportation Security Officer
  • Master Training Instructor
  • Lead Program Leader
  • Intervention Specialist


  • Bachelor's Degree

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