Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Enthusiastic Supervisor and Training Instructor accustomed to teaching a wide range of information on topics such as skills enhancement, standard operating procedures and on the job coaching. Adaptable and engaging leader with a hands-on, motivational style. Ready to bring extensive classroom and on-site experience gained over 10-year career to a dynamic new position with room for advancement.
Motivated and driven Supervisor adept at developing, implementing and conducting diverse training courses for the workforce. Collaborative and insightful professional familiar with a range of leadership styles, training needs and successful at delivering instruction through diverse methods. Excellent communication, planning and time management abilities.
Pursuing a new long-term position with a growth-oriented operation.
Dependable team player/leader with superior work ethic and devotion to the nation. Forward-thinking and resourceful Supervisor with 7 years of related training experience. Highly-qualified Supervisor and trainer who is highly effective at improving employee performance and understanding of policies through effective leadership qualities and training programs
Skills
Time Management
Listening
Quality Assurance
Customer Service
Building Effective Relationships
Problem Solving
Communication Skills
Leadership
Strategic Planning
Operations management
Staff Management
Training and development
Work History
10/2019 to Current
Supervisory Transportation Security OfficerDepartment Of Homeland Security – Burlington, MA,
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons
Trained repeatedly on active shooter response strategies to prepare for potential security breaches
Searched baggage containing potentially prohibited items by hand, demonstrating caution appropriate for level of suspected risk
Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity
Managed team of 25 trained security professionals engaged in anti-terrorism activities
Adhered to strict screening techniques and procedures while conducting human screenings
Authenticated boarding passes, identification and passports to prevent fraudulent travel
Reviewed both security camera footage and live feeds to spot trespassers and criminal activity
Conducted patrols of key areas to spot and control security concerns
Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations
Identified potential airport, rail and mass transit security concerns and completed more indepth checks as part of investigation
Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived
Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas
Provided top-notch protection for traveling public by conducting tests for explosives residue
Operated x-ray viewing equipment to evaluate contents of carry-on and checked baggage, pulling suspect items aside for further inspection
11/2015 to 10/2019
Master Training InstructorSaint Paul Public Schools - #625 – Saint Paul, MN,
Developed team communications and information for daily briefings
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
ImplementedSenior Program Analyst, Federal Security Directors and Employee Advisory Council to resolve problems, improve operations and provide exceptional customer service
Supervised workforce, officers, leads, supervisors and managers in providing excellent service to traveling public and stakeholders
Maintained compliance with company standards, regulatory requirements and quality goals
Defined and articulated learning outcomes, including measurements, performance metrics and changes, to improve student learning
Established and maintained rapport with other staff, students, and parents to facilitate communication and academic progress
Successfully facilitate classes with minimal time to review all pertinent content
Integrated technology resources to maximize training success
Adhered to outlined syllabus covering topics like standard operating procedures, peer enhancement skills and skills enhancement skills
Observed individual behaviors and suspect actions, and reported issues to supervisory staff
Created guides and course materials to reiterate lecture information and help students
Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses
Created and implemented written and oral assessments
Optimized learning plans, quantifying student progress through test administration
Implemtented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices
Monitored student progress through test administration and adapted learning plans to optimize progress
Initiated new learning methods, promoting total student comprehension while curbing learning time
Oversaw day-to-day operations, including managing curriculum implementation and continuous improvement of industry best practices
Eliminated learning gaps and effectively instructed students by utilizing wide variety of teaching aids and motivational implementation strategies
Conducted skills assessments and uncovered performance gaps
Used positive reinforcement and provided clear feedback to help students succeed
07/2012 to 09/2015
Lead Program LeaderThink Together – City, STATE,
Coached, instructed and supervised youths through collaborative efforts with like-minded, creative and poised team members
Organized group activities and outings for youth
Collaborated with youth pastors to establish program objectives and achieved outcome goals by devising effective strategies
Built and maintained relationships with stakeholders and developed strategies to increase productivity and participation
Provided counseling to struggling youth with spiritual and personal issues and maintained professional relationships with students
Organized and spearheaded community outreach programs, including shadowing and mentor programs focused on helping middle school students plan for college or vocational education opportunities and participate in local civic processes
Publicized community services to maintain positive public relations with community members
Identified and addressed clients’ barriers to self-sufficiency such as substance abuse and educational deficiencies
Monitored team performance, including developing performance improvement plans and recommending achievement awards
Served as liaison for city with professional, business and civic groups, community organizations and individuals
Implemented ongoing staff training programs and educational sessions based on collaborative crisis intervention model
Worked with leadership staff and special committees to define volunteer mission and set standards
Organized educational forums, meet-ups and pitch events to promote networking and connectivity between entrepreneurs, service providers and funders
Intervened in crisis situations to protect youth and communities
Developed innovative programs and activities based on analysis of community needs and interests
Resolved conflicts and negotiated mutually beneficial agreements between parties
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
02/2008 to 07/2012
Intervention SpecialistMaximum Force Enterprises – City, STATE,
Established trusting and friendly relationships with stakeholders and colleagues
Performed psychological research methods
Delivered effective and differentiated classroom instruction to diverse range of developmentally challenged students
Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals
Organized instruction material, including constructing bulletin boards and setting up work areas
Recommended and administered appropriate solutions, sanctions, and discipline for non-compliance to rules and standards for student performance and behavior
Contributed to positive academic and social tone of school by demonstrating professionalism and enthusiasm for academic community
Recommended training programs for technicians and engineers to further professional growth
Developed and implemented recruitment strategies, interviewed applicants, and managed hiring process including executing employment contracts
Introduced special outreach programs to department chair in effort to increase institution's interest in community service
Established and maintained rapport with other staff and students to facilitate communication and academic progress
Handled 20-30 calls per hr to address customer inquiries and concerns
Developed rapport to create safe and trusting environment for care
Collaborated with community program leaders and advocates to make resources accessible to those in need
Interviewed individuals and families to assess needs and provide informational resources
Planned, promoted and managed parent workshops on assisting children in attaining academic success
Documented data and completed accurate updates to case records
Resolved conflicts and negotiated mutually beneficial agreements between parties
Education
Expected in 07/2012
Bachelor's Degree: Criminal Justice, Psychology Kaplan University - Coon Rapids, IA GPA: GPA: 3.67, Credits Earned: 180 Quarter hours, Magna Cum Laude
Accomplishments
Rated 4.44 out of 5, Final Year Review, Transportation Officer/ Training Instructor Performance System Evaluation, 2016 + Rewarded total of $4,775 monetary award and 1.5% pay raise for scoring in top tier of all Transportation Security Officers.
Rated 4.44 out of 5, Final Year Review, Transportation Officer/ Training Instructor Performance System Evaluation, 2017 + Rewarded total of $1800 monetary award and 1.5% pay raise for scoring in top tier of all Master Training Instructor.
Rated 4.44 out of 5, Final Year Review, Transportation Officer/ Training Instructor Performance System Evaluation, 2018 + Rewarded total of $1500monetary award and 1.5% pay raise for scoring in top tier of all Master Training Instructor.
Rated 4.44 out of 5, Final Year Review, Transportation Officer/ Training Instructor Performance System Evaluation, 2019 + Rewarded total of $1200 monetary award and 1.5% pay raise for scoring in top tier of all Supervisory Transportation Security Officers.
2017 + Airport wide recognition for perfect score on Practical Skills Evaluation of Standard Pat Down, 2016-2017 .
Perfect score on Practical Skills Evaluation of Bag Searches and Standard Pat Down, 2016-2017
Rewarded 24-hour time-off award for detection of specialized screening referrals.
2016 + Rewarded $1400 monetary award for detecting above 100% in Threat Image Projections via x-ray, 2016 +T3 trained on training officers, leads and supervisors on being effective on the job coaches and officers.
Awarded training instructor of the quarter (three quarters in a row 2017,2018, and 2019).
Collaborated with team of 6 including senior management and the workforce in the development of Federal viewpoint survey on peer recognition.
Nominated for Interpersonal skills, job knowledge, and team work skills.
Awarded for interpersonal skills and job knowledge 2 quarters in a row.
Promoted to disaster survivor specialist team lead with FEMA while assisting the country during Hurricane Irma.
Completed Foundations of Leadership Advanced training on leadership skills.
Currently a memeber of the Employee Advisory Council
Member of the Joint Awards Committee
Member of the interview panel for federal officers, leads and supervisors.
Affiliations
FEMA - Disaster Survivor Assistance Specialist
Additional Information
Received 5 Eagle Eye Awards for maintaining a perfect tip threat image projection rate and excelling as a federal officer.
Received 2 Top Gun Awards for achieving greater than 95% gun tip threat rate.
Received master training instructor of the quarter for 2017, 2018 and 2019.
Received three certificates of Appreciation from DHS/TSA.
Received award of appreciation for volunteering with FEMA during Hurricane Irma.
Special Assignment:
Assisted FEMA (federal emergency management agency) as a disaster survivor assistance specialist with Hurricane Irma for a 45 deployment.
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