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Supervisory Immigration Officer GS-1801-14 Resume Example

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SUPERVISORY IMMIGRATION OFFICER GS-1801-14
Professional Summary

Astute, innovative, and results-focused management professional, offering in-depth knowledge and experience in administrative management of fraud and national security investigative activities at all levels.  High-performing leader that exemplifies proficiency in criminal investigation process, liaison on matters involving intelligence and information sharing regarding violations of immigration law, national security, and criminal laws, rules, and regulations. Demonstrated proficiency in staffing, training and development, budgeting and program management. Possess strong ability to detect, analyze, and deter immigration benefits fraud, honed through more than 21 years of experience within the service center, investigation office, and district field office. ​High-profile executive successful at leveraging career experience to enhance organizational productivity and efficiency by effectively directing and supporting operations, services and solutions.

Key Strengths

Leading People and Change

Results Driven

Human Resource Management

Conflict Management

    Fraud Detection and National Security

    Strategic Objective Execution

    Communication and Political Savy

    ​Process Improvement

Professional Experience
UNITED STATES CITIZENSHIP AND IMMIGRATION SERVICES, CALIFORNIA SERVICE CENTERSupervisory Immigration Officer GS-1801-14 | City , STATE | March 2011 - Current

Supervisor: Elliott Faulkner, 949-389-8025 

  • Provide continuous leadership and guidance to the entire operational, administrative, and training functions for multiple teams of FDNS Immigration Officers.
  • Render direct supervision to officers regarding religious worker, student, all non-immigrant family and employment visa classification, including Administrative Site Visit Verification Program.  
  • Built strategic alliances with adjudications sections through out the California Service Center.  Worked six consecutive CAP seasons.
  • Leverage superior interpersonal skills in liaising with outside law enforcement agencies and other section management regarding highly sensitive and classified cases. Closely worked with federal, state, and local immigration, investigation, and intelligence agencies and offices in handling immigration fraud, national security, and criminal investigations.
  • Present effective resolution to issues; closely monitor program effectiveness by participating in conferences with USCIS headquarters and other operational units.
  • Facilitate training to operational and support personnel, carrying out respective duties.
  • Partnered with the division program analyst and assistant center director in compiling and reviewing statistical data regarding overtime and staffing needs to maximize program effectiveness.
  • Coordinated with adjudications management in ensuring timely and accurate inquiry response, issue resolution, and petition adjudication to provide or deny immigration benefits.
  • Determined fraud trends and issues to provide advanced investigative and administrative actions.
  • Led a multiple comprehensive Strength Finders training for California Service Center managers and officers including specialized classes for the Branch and Section management teams.
  • Resolved employee-related disputes through proactive communication.
UNITED STATES CITIZENSHIP AND IMMIGRATION SERVICES, CALIFORNIA SERVICE CENTERActing Section Chief (Supervisory Immigration Officer) GS-15 | City , STATE | March 2013 - April 2013

    Supervisor: Danielle Lee, 949-389-3068 

  • Supervised a team of [Number] area managers and [Number] associates.
  • Wrote reports detailing branch activities.
  • Oversaw staffing of new branch with [number] employees.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
UNITED STATES CITIZENSHIP AND IMMIGRATION SERVICES SERVICE CENTEREB-5 FDNS Unit Chief (Supervisory Immigration Officer) GS-14 | City , STATE | April 2013 - April 2014

 Supervisor: Matt Madore 813-712-8571

  • Provided continuous leadership and guidance to the entire operational, administrative, and training functions for the EB-5 FDNS Unit at the California Service Center which was aligned in the Headquarters Investor Program Office (HQIPO).
  • Led a team which was embedded within the CSC Investor Branch.
  • This pilot increased collaboration, communication and cooperation with the adjudications teams.
  • Worked closely with the Associate Director and Section Chief of the EB-5 Branch in California as well as the adjudication management team at the HQIPO in Washington DC.
  • Provided support to HQFDNS and HQ Immigrant Investor Program Office (HQIPO).
  • Provided the first webinar based training in FDNS Overview, Fraud Referral and Background Check Procedures Overview.
  • The training outlined to HQIPO what services needed to be provided by to the new unit at HQIPO.
  • Scheduled and coordinated TECS, an automated enforcement and inspection lookout system, training and roundtable for HQIPO adjudications staff.
  • Established EB-5 specific CARRP procedures as well as enhanced checks procedures from cases with potential national security concern for the program.
  • Provided valuable input on the development of hiring model for the new HQ EB-5 unit in Washington DC.
UNITED STATES CITIZENSHIP AND IMMIGRATION SERVICES, CALIFORNIA SERVICE CENTERTemporary Supervisory Immigration Officer GS-14 | City , STATE | August 2010 - December 2010

 Supervisor: Kurt Gooselaw, 949-389-3068

​

  • Adeptly managed the Administrative Site Visit Verfication Program (ASVVP) for one of the two service centers that involve coordinating activities for a nationwide program; Designated by management to assume the role of supervisor for expertise with the CFDO and ASVVP workload.
  • Handled the overall operational, administrative, and training functions for five officers and one administrative assistant, responsible for managing the USCIS program for verifying compliance with religious worker and specialty employee non-immigrant visa petitions.
  • Provided functional oversight to two intelligence research specialists that were engaged in the National Security program.
  • Executed superior leadership skills in directing U.S. Government employees responsible for scheduling site visits to contract inspectors or other U.S. Government officers as well as reviewing and certifying results to sustain or refute information provided in the immigration petitions.
  • Worked with the Contract Performance Analysis Unit to ensure contract employee support in data entry and quality control.
  • Provided statistics, identified and resolved issues, and monitored program effectiveness by participating in weekly conferences with USCIS headquarters and other operational units.
  • Rendered effectual training to operational and support personnel in carrying out respective duties.
  • Compiled and reviewed statistical data to maximize program effectiveness in collaboration with the division program analyst and assistant center director.
  • Ensured timely and accurate inquiry response, issue resolution, and petition adjudication to provide or deny immigration benefits by coordinating with adjudications officers.
  • Assisted in immigration fraud, national security, and criminal investigations by working with federal, state, and local immigration, investigation, and intelligence agencies and offices.
  • Provided advanced investigative and administrative actions through identification of fraud trends and issues and coordination with FDNS and adjudications officers.
UNITED STATES CITIZENSHIP AND IMMIGRATION SERVICES, CALIFORNIA SERVICE CENTERSupervisory Immigration Services Officer GS-13 | City , STATE | March 2009 - July 2010

Supervisor: Joseph Fierro, 949-389-8634

​

Worked closely with local counsel regarding CARRP cases while handling adjudication of CARRP cases, inquiries, and database and reports. Took charge of transferring and relocating CARRP cases to HQ FDNS, AAO, and field offices. Managed and coordinated the development and maintenance of local procedures for CARRP, IBIS, and NTAs while ensuring compliance with the National SOP for IBIS. Guaranteed quality assurance of IBIS and CYBIS processes and procedures. Accurately evaluated TECS entries for CARRP and other cases while maintaining H2A and H2B, mailboxes as they relate to the absconder.  


Demonstrated exceptional performance in functioning as a CARRP supervisor of the Background Check Unit responsible for supervising, reviewing, overseeing, and advising on various cases and programs:

​

  • The Controlled Application Review and Resolution Program (CARRP) process under the Operational Guidance for Vetting and Adjudicating Cases with National Security Concerns
  • National Security Hits
  • Letterhead Memorandums (LHMs) for classified and non-classified cases from the FBI
  • Fraud Detection and National Security Data System (FDNS-DS) relating to CARRP, IBIS, and Notices to Appear
  • Vetting, de-confliction, and resolution of cases with other law enforcement agencies (LEAs)
  • Terrorism-Related Inadmissibility Grounds (TRIG) cases for CARRP and TPS
  • Egregious public safety cases
  • BCU mailbox
  • CYBIS procedures and processes
  • Continuing development of CYBIS
  • De-confliction and resolution of NCIC (wants and warrants), and Interpol cases  
  • Supervisory Review of the adjudication of I-539s, I-765s, I-130s, I-821s (including persecution cases) 
UNITED STATES CITIZENSHIP AND IMMIGRATION SERVICES, CALIFORNIA SERVICE CENTERTemporary Supervisory Immigration Officer GS-14 | City , STATE | October 2009 - March 2010

Supervisor: Danielle Lee, 949-389-3238

​

  • Adeptly managed the Administrative Site Visit Verfication Program (ASVVP) program for one of the two service centers that involve coordinating activities for a nationwide program; Designated by management to assume the role of supervisor for expertise with the CFDO and ASVVP workload. 
  • Held full responsibility in managing operational, administrative, and training functions for five officers, one investigative assistant, and one administrative assistant.
  • Executed superior leadership skills in directing U.S. Government employees responsible for scheduling site visits to contract inspectors or other U.S. Government officers as well as reviewing and certifying results to sustain or refute information provided in the immigration petitions.
  • Worked with the Contract Performance Analysis Unit (CPAU) to ensure contract employee support in data entry and quality control.
  • Provided statistics, identified and resolved issues, and monitored program effectiveness by participating in weekly conferences with USCIS headquarters and other operational units.  
  • Rendered effectual training to operational and support personnel in carrying out respective duties.
  • Compiled and reviewed statistical data to maximize program effectiveness in collaboration with the division program analyst and assistant center director.        
  • Ensured timely and accurate inquiry response, issue resolution, and petition adjudication to provide or deny immigration benefits by coordinating with adjudications officers.
UNITED STATES CITIZENSHIP AND IMMIGRATION SERVICES, CALIFORNIA SERVICE CENTERImmigration Officer GS-13 | City , STATE | April 2008 - March 2011

Supervisor: Tim Bowman, 949-360-2302 

  • Proficiently performed immigration officer functions for the CSC CFDO Division, including detecting, pursuing, analyzing, reporting, and deterring immigration benefits fraud.
  • Carried out diverse tasks, such as obtaining leads from multiple sources, researching various immigration and public files and systems, as well as determining fraud indicators.
  • Conferred cases with the U.S. Immigration and Customs Enforcement for investigation or with adjudications officers for appropriate administrative action.
  • Investigated and neutralized immigration benefits fraud and threats to national security by liaising with immigration, law enforcement, and intelligence agencies for mutual support and coordination.
  • Accurately identified systematic vulnerabilities and other weaknesses affecting the integrity of the legal immigration system and provided reports to adjudications.
  • Formulated counteractions and procedural changes by engaging with working groups.
  • Demonstrated excellent performance in performing duties and was chosen over peers to serve as lead officer; managed and conducted research and site visits at multiple locations across the country to verify or refute claims in immigration petitions and applications that confirmed suspected immigration fraud in many H and L visa petition.
  • Gained recognition as H-1, H-2 and L-1 visa fraud subject matter expert for the division.
  • Actively took part in a variety of inter- and intra-agency working groups and conferences along with briefing the U.S. Department of Labor Inspector General officers and provided input for the designing the Verification Initiative for Business Enterprises (VIBE) program.
  • Rendered efficient service that led to promotion to serve as supervisor for the USCIS Administrative Site Visit Verification Program within a scale of ten months.
UNITED STATES CITIZENSHIP AND IMMIGRATION SERVICES, CALIFORNIA SERVICE CENTERCenter Adjudications Officer GS-12 | City , STATE | March 2002 - April 2008

Supervisor: Blake Goto, 949-389-3347 

  • Expertly adjudicated immigration petitions and applications for a variety of immigrant and non-immigrant benefits with emphasis on employment-based petitions.
  • Efficiently handled complex and sensitive cases by conducting legal and other research, inspections and investigations, along with comprehensive analysis.
  • Consulted on fraud inquiry and investigation, and recommended final adjudicative decisions to ensure the integrity of legal immigration system.
  • Prepared and presented powerful adjudicative resolutions to novel and unprecedented issues for certification to the Administrative Appeals Unit and/or Board of Immigration Appeals.
  • Attained a promotion to GS-13 senior adjudications officer for exceptional competency levels, but opted for the FDNS immigration officer position.
UNITED STATES CITIZENSHIP AND IMMIGRATION SERVICES, SAN DIEGO DISTRICT OFFICEDistrict Adjudications Officer GS-12 | City , STATE | January 1998 - March 2002
Supervisor: Debra Roger, 202-272-8532
IMMIGRATION AND NATURALIZATION SERVICE, OFFICE OF INVESTIGATIONSInvestigative Assistant GS-6 | City , STATE | January 1996 - March 1998
    Supervisor: William Griffin, 865-671-2717
    Education
    Bachelor of ScienceInternational BusinessSAN DIEGO STATE UNIVERSITYCity, State
    • Emphasis in Spanish and Latin American Studies.
    Professional Training

    Supervisory: Franklin Covey Speed of Trust Training and Workshops (2) § Supervisory: Individual and Team Goal Setting § Human Trafficking  Supervisory: Selection Recommendation Panel Training § Ethics and Integrity § Supervisory: Franklin Covey Speed of Trust Training and Workshops §EEO Training § Reasonable Accommodations § 7 Habits for Managers § Building Your Emotional Intelligence § FDNS Fraud Officer Journeyman Training Course § Workplace Safety § Fundamentals of Risk Management § Working with Difficult People Dealing with Micromanagers § Effective Communications § Basic Presentation Skills Delivering a Presentation (Instructor) § Maximizing Your Ability to Read Reports (Supervisors) §  Veterans Employment Training for Federal Hiring Managers §  Rehabilitation and Disability Accommodations for Supervisors § Strength Finders Training for Supervisors § Multiple Strength Finders Workshops (Instructor) §   Interpersonal Communications Communicating Assertively § Deaf Awareness Workshop § Anti-Harassment Training § Building Trust § EEO Alternate Dispute Resolution Program § Workers Compensation § Essential Mentoring Techniques Building and Maintaining Mentoring Relationship § FEB Professional Development Series” Diagnosing Workplace Norms that Aggravate Relationships at Work  § Professionalism, Business Etiquette and Personal Accountability § Union Management Training §  Supervisory Performance Workshop: Unlocking the Secrets A Competency Conversation § Foundation in Supervision Part 2 § Coaching and Feedback for Supervisor Seminar §  Worker's Compensation Program Training for Supervisors § Identifying & Combating Immigration Fraud § Supervisory Employee Assistance Program Seminar § NABISCOP Background Identity Security Check §  Introduction to Continuity of Operations §  National Security Information §  Foundations in Supervision Part 1 § Department of State, Bureau of Diplomatic Service H&L Visa Crimes Training (Instructor) § FDNS Fraud Officer Journeyman Training Course § Conflict Resolutions for Supervisors and Managers § Labor Employee Relations Training for Supervisors § Collective Bargaining Agreement - Supervisors § CSC Local No Fear - Whistle Blower § FDNS Site Inspector Training for Supervisors (Instructor) § Behavior-Based Safety for Supervisors § Accident Investigation and Reporting § Performance Management 101 § Emergency and Disaster Preparedness § Integrity Begins with You § FDNS-DS Training for CARRP Adjudications § Fraud Officer Basic Training § Reid Advanced Interviewing Techniques Training § I-129 H and L Fraud Training (Instructor)

    Awards and Honors
    • USCIS Director's Award - Partnership Award 2013 (Contribution to the National EB5 Program)
    • FDNS National Anti-Fraud Initiative Award (Team Supervisory/Lead at the California Service Center for ASVVP) 2010
    • California Service Center GS-13 Officer of the Year and Time-Off Award 2010
    • Outstanding Performance Award 1997, 1999, 2004, 2010, 2011, 2012, 2015, 2016
    • Outstanding Performance Quality Step Increase 2005
    • Special Emphasis Program Manager for the Hispanic Program 2005-2007
    • Certificate of Commendation 2003
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    Resume Overview

    School Attended

    • SAN DIEGO STATE UNIVERSITY

    Job Titles Held:

    • Supervisory Immigration Officer GS-1801-14
    • Acting Section Chief (Supervisory Immigration Officer) GS-15
    • EB-5 FDNS Unit Chief (Supervisory Immigration Officer) GS-14
    • Temporary Supervisory Immigration Officer GS-14
    • Supervisory Immigration Services Officer GS-13
    • Immigration Officer GS-13
    • Center Adjudications Officer GS-12
    • District Adjudications Officer GS-12
    • Investigative Assistant GS-6

    Degrees

    • Bachelor of Science International Business

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