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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
I entered on duty with the U.S. Border Patrol Agent (USBP) on October 23, 2006. During my tenure I have held positions within various USBP components including management, prosecutions, intelligence, operations and planning. These positions have been instrumental in my development as a well-rounded and knowledgeable asset to the agency. Prior to joining the USBP, I worked in the financial sector where I managed multimillion-dollar mortgage loan portfolios for various companies. I have two graduate degrees where my focus dealt specifically with national security, border enforcement and smuggling activities along the Southwest Border. My expertise in these key areas has allowed me to become professionally and academically qualified to provide subject-matter expertise in Spanish and English to colleagues and management.
Education
San Diego State University San Diego, CA. Expected in 05/2014 Master of Arts : Political Science - GPA :
  • Political Science My research focused exclusively on illegal immigration, border enforcement, and the effects of border enforcement on the flow of illegal immigration. 
  • Due to the nature of my research I attained graduate level expertise in economics, demography, and statistical analysis.
San Diego State University San Diego, CA. Expected in 05/2011 Master of Science : Homeland Security - GPA :
  • My research work focused on international smuggling networks, border security and cross  relations.
San Diego State University San Diego, CA. Expected in 05/2003 Bachelor of Science : Criminal Justice Administration - GPA :
Training
Supervisory Leadership Training, Supervisory Technical Training Course, Cornerstone Leadership Training, Brown Field Station Leadership Symposium Training, Brown Field Station Supervisory Training, Labor and Employment Relations Training, Active Shooter Event Training, Collective Bargaining Agreement Training, National Incident Management System Training, Incident Command System Training. Marine Corps Planning Process, Border Patrol Planning Process, Immigration Law Training, Advanced Defensive Tactics Training, Advanced Firearms and Gun Safety Training, Reid Technique of Investigative Interviewing and Advanced Interrogation Techniques, Emergency Vehicle Pursuit Certification, First Responders Certification, Supervisory Use of Force Continuum Training, Criminal Law Training, Individual First Aid Kit Certification.
Work History
Department Of Homeland Security - Supervisory Border Patrol Agent
Reno, , 04/2016 - Current
Presently, I serve as a Supervisory Border Patrol Agent at the Brown Field Border Patrol Station. I manage and oversee all aspects of station operations as well as coordinate numerous administrative tasks such as schedules, daily duties and training. I provide subordinate agents with policy guidance and direction and assist in implementing policy directives. I evaluate work performance as well as advise, train and consul agents on multiple work related matters. 
  • Helped write and develop the Brown Field Border Patrol Station’s FY 17 Campaign Action Plan.
  • I am a supervisory member of the Brownfield Station Leadership Symposium.
  • I directly manage and lead a specialized field team of fifteen field agents that focus on working in high level threat areas.
Department Of The Interior - Strategic Planning Team – Officer in Charge
Coupeville, , 04/2015 - 04/2016

I served as Office in Charge of Campo Station’s Strategic Planning Team. My main duties included the leadership of a team that developed, analyzed and implemented yearly, quarterly, and monthly strategic plans and operations for Campo Border Patrol Station, the Interstate 8 Border Patrol Checkpoint and Old Highway 80 Border Patrol Checkpoint located in East County San Diego. I provided direct guidance to management officials, agents under my command and outside auditors regarding the implementation process of each plan, as well as creating and developing new measures of performance for each operation. Key accomplishments during this assignment include the following:

  • Wrote, developed and helped implement the Campo Border Patrol Station’s FY16 Campaign Action Plan, Operation All-Stars: Eastern Corridor, Campo Border Patrol Station’s FY16 Strategic Plan, and the FY16 Inclement Weather Plan for the Campo Border Patrol Station and for the Interstate 8 and Old Highway 80 Border Patrol Checkpoints
  • Created new data collection and analysis methods allowing for more quantitative based planning cycles.
  • Created and developed a specialized Checkpoint Detail Unit.
  • Created and developed a new road grading (road grooming) method that enhanced foot sign detection while facilitating sign cutting on border roads. Implementation is pending due to budgetary issues.
Benchmark Hospitality - Acting Supervisory Border Patrol Agent
Lake Havasu City, , 01/2015 - 04/2015
I served as Acting Supervisor for the Campo Border Patrol Station. My duties included the supervision of agents and field operations in the station’s area of responsibility. My main goal was to direct agents’ activities in order to achieve the station’s short-term goals, along with assisting in the implementation of directives set forth by the USBP and U.S. Customs and Border Protection (CBP). I prepared and balanced work schedules and assignments to provide the optimum number of agents needed to manage the station’s area of responsibility and duty assignments. In addition, I prepared official documents, and reviewed all administrative and criminal casework prepared by agents, while maintaining liaison between station management and numerous sector and government components, as well as many non-governmental organizations and the public. I oversaw the care and maintenance of government equipment, as well as the well-being of agents and detained suspects by mitigating possible health related issues and by preparing detailed reports when needed. Most importantly, I provided leadership and technical support during emergencies.
United States Border Patrol - Paralegal Specialist
City, , 03/2013 - 2014

I was assigned to the San Diego Sector Asset Forfeiture Office (AFO) at the Chula Vista Station in San Ysidro, CA. I performed the legal support work of seizures and penalties assessed under various laws and regulations. My main duties included reviewing and finalizing claims for property seizures and penalty cases, as well as recommending solutions and right courses of action. I also performed investigations of seized property in order to link property owners to smuggling activities and transnational criminal organizations. Additionally, I worked in a coordinated effort with San Diego Sector stations, specialty units, U.S. Attorneys, contractors and other local agencies in disseminating information and resolving outstanding seizure cases. Key accomplishments during this assignment include the following:

  • I created and headed the AFO training department as Officer in Charge. I developed training for San Diego Sector stations, specialty units and sector components focusing on seizures, forfeiture law and the AFO process.
  • I created new investigative methodology tailor-made for the paralegal position by combining the research methodology expertise I acquired in graduate school and other intelligence positions. 
United States Border Patrol - Officer in Charge of the Transit Staging Area
City, , 10/2010 - 11/2012

I was Officer in Charge of the Transit Staging Area (TSA) at the Chula Vista Station in San Ysidro, California. I oversaw every action that took place within the TSA area and I coordinated with other agencies (Immigration and Customs Enforcement (ICE), the Office of Field Operations, and the Drug Enforcement Agency), USBP stations, and contractors (G4S) the daily intake and transfer of dozens of aliens from within sector and outside it. I led a staff of 7 to 9 agents, officers and contractors and I coordinated their duties and daily tasks. I managed and coordinated programs dealing with the Consequence Delivery System and the Mexican Repatriation Program. I was responsible for the care and well-being of up to 100 individuals being detained in the TSA, along with reviewing all their files. I helped coordinate and manage numerous sector programs and I was responsible for the dissemination of that information to not only USBP, but also ICE and CBP. I maintained partnerships with foreign consulates, contractors, agencies, and numerous other specialized units within USBP. Key accomplishments during this detail include the following:  

  • I was an instrumental player in the expansion and implementation the Air Operations under the Mexican Repatriation Program by being the lead coordinator of all San Diego area agencies.
  • Under my tenure and guidance, we increased the effectiveness and volume of the Mexican Repatriation Program by providing guidance to stations, agents, and contractors regarding the program’s guidelines and goals.
United States Border Patrol - Officer in Charge of the Prosecution Unit
City, , 10/2010 - 11/2012

As Officer in Charge I was responsible for the oversight and management of all prosecution related duties at the station. My main duties consisted of processing all casework related to apprehended undocumented aliens, smugglers and federal law violators in the Campo Station area of responsibility. My duties also included coordinating with numerous San Diego Sector components as well as local, state and federal law enforcement agencies. I worked closely with USBP specialized intelligence units and the U.S. Attorney’s Office regarding the prosecution of targeted individuals and contributed to the dissemination of information to agents and management. I conducted hundreds of interviews and interrogations with criminal suspects and material witnesses in the Spanish language, along with translating the all testimony to English per prosecutorial and immigration law guidelines. Key accomplishments include the following: 

  • During my tenure I helped created and implement an assembly line processing model for 8 USC 1324 Alien Smuggling cases. This helped speed up processing times by breaking down cases into sections allowing multiple agents to work on the entire case at the same time without overlapping work.
  • I improved management awareness of certain issues by creating an end of shift communication passdown system with management. I built professional relationships with management that allowed an open exchange of ideas and information. 

United States Border Patrol - Intelligence Agent
City, , 02/2009 - 02/2010

I performed intelligence gathering and analysis duties for the Campo Station Intelligence Department. I created and maintained numerous link analysis charts along with an organized filing system that kept track of smuggling organizations, smugglers, suspects, and criminal aliens. My duties also included prosecuting smugglers and criminal aliens through special guidelines set forth by San Diego Sector, Mexico’s Attorney General Office (PGR) and the U.S. Attorney’s Office. Due to this position, I became very proficient in case work, link analysis data bases, interrogation skills in both English and Spanish, and in intelligence gathering, analysis, and dissemination. Key accomplishments include the following:

  • I helped expand and train the Alien Smuggling Identification and Deterrence Unit (ASID) throughout San Diego Sector by providing them with training I had developed.
  • I helped troubleshoot and implement a database (TRACS) focused on smugglers and their associates for San Diego Sector.
  • I expanded and developed the weekly intelligence report by reformatting the weekly report in order to reduce redundancy and errors.
United States Border Patrol - Union Steward
City, , 01/2009 - 04/2016
During my tenure as a union steward I negotiated local level agreements between labor and management, participated and organized union meetings, represented union members in workplace issues and disciplinary hearings, provided advice to union members regarding Equal Employment Opportunity issues and participated in the publication of the Local 1613 newsletter and website.
  • Negotiated the detail management policies for various details ad positions at the Campo Border Patrol Station such as the Checkpoint Detail, All-Terrain Vehicle Detail and the Prosecution Unit Detail.
  • Represented five different agents in disciplinary hearings with an arbitrator and management.
GMAC/Homecomings Financial - Loss Mitigation Specialist /Account Manager
City, STATE, 01/2006 - 09/2006

My duties consisted of mitigating losses incurred by foreclosure filings and deciding the best financial course of action for the company. I was in charge of a $100 million to $150 million mortgage portfolio consisting of at-risk home loans. I was required to estimate monetary losses and legal scenarios in foreclosure filings. I prepared weekly reports and did presentations regarding trends in specific markets across the United States. Key accomplishments include the following:

  • I developed and trained a small unit of Spanish speaking specialists focused solely on high risk Spanish speaking homeowners. After I noticed some discrepancies in many Spanish speaking homeowners home loans, I took it upon myself to inform management of the situation and the statistical probability of foreclosures among that cohort of homeowners. I was given permission to set up a small proactive unit aimed at informing and educating at-risk Spanish speaking homeowners in order to mitigate the losses in a more efficient manner. 
Languages
Spanish - Able to read, write and speak at a collegiate level.
Affiliations

Border Patrol Supervisor Association, Toastmasters International.

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Resume Overview

School Attended

  • San Diego State University
  • San Diego State University
  • San Diego State University

Job Titles Held:

  • Supervisory Border Patrol Agent
  • Strategic Planning Team – Officer in Charge
  • Acting Supervisory Border Patrol Agent
  • Paralegal Specialist
  • Officer in Charge of the Transit Staging Area
  • Officer in Charge of the Prosecution Unit
  • Intelligence Agent
  • Union Steward
  • Loss Mitigation Specialist /Account Manager

Degrees

  • Master of Arts
  • Master of Science
  • Bachelor of Science

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