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supervisor of transportation resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure Customer Service position. Ready to help team achieve company goals. Experienced Injury Compensation Specialist with over 10 years of experience in claims Management and customer service. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A valuable team player!

Accomplishments
  • Supervised team of 150 employees.
  • Led my district with becoming #1 nationwide with bringing back periodic roll employees saving the Postal Service millions od dollars. An accomplishment which was a first and a last for my district.
  • Acting Injury Compensation manager for a staff of 5 employees.
  • Supervised team of 45 employees.
  • Documented and resolved grievances which led to expunge of discipline and removals for union members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed team of 8 staff members.
Skills
  • Workplace Safety
  • Recordkeeping Accuracy
  • Time and Wage Tracking
  • Operations Support
  • HR Systems
  • Customer Inquiries
  • Customer Support
  • Fair Labor Standards Act (FLSA)
  • FECA(Federal Employment Compensation Act)
  • HR Policies
  • Critical Thinking
  • Microsoft Word
  • Microsoft Excel
  • Customer Relationship Management
  • Cost Management
  • Training
Work History
10/2021 to Current
Supervisor of Transportation Haztek , , New York, NY
  • Maintained compliance with DOT regulations and accurately documented driver qualifications, permits and equipment information.
  • Implement safety talks to improve working conditions for all employees and fostered work environment that maximized employee morale and engagement.
  • Planned and established transportation routes, work schedules and operator assignments.
  • Verified that drivers completed required safety training and attended quarterly driver safety meetings.
  • Control & input Time & attendance for employees.
  • Communicate with contractors regarding arrival & departure of mail via truck.
  • Managed over 50 calls per day
03/2010 to 09/2021
Injury Compensation Specialist Fedex , , New York, NY
  • Prepared and updated job description records for all employees across company.
  • Maintained strong working knowledge of Department of Labor's Fair Labor Standards Act and other regulations.
  • Advised managers and employees on state and federal employment regulations, collective agreements and classification programs.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Claims management
  • Communicate with US Department of Labor regarding return to work, job offers, rehabilitation, limite duty, light duty and reasonable accommodation.
  • Authorize time for injured employees
  • Communicate with all levels of management regarding work status of injured employees.
  • Facilitate training regarding early claims management to Managers, Supervisors and employees.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Managed over 100 employees daily.
11/2019 to 03/2020
Interviewer United States Postal Service, USPS , , New York, NY
  • Conducted interviews with participants to assess eligibility.
  • Delivered information from script regarding surveys for on-demand phone project assignment.
  • Explained questions in better detail for interviewees to allow truthful answers.
  • Observed participants and recorded results.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
01/2007 to 03/2010
Safety Specialist United States Postal Service, USPS , , Brooklyn, NY
  • Gathered information, prepared reports, and drafted correspondence related to cases.
  • Wrote reports outlining safety issues and potential correction options.
  • Led training courses for employees at all levels.
  • Recognized, documented and advised on removal of hazards.
  • Inspected worksites, practices and gear for compliance with established safety standards.
  • Responded to any emergencies as instructed and with utmost efficiency.
  • Conducted Safety Program evaluation audits(PEG)with postal facilities.
  • Conducted safety inspections at selected postal facilities
  • Ensured compliance with safety rules and regulations
  • Supported audit procedures to check all procedures, processes and work standards.
  • Managed over 100 calls per day.
03/1997 to 01/2007
City Mail Carrier Company Name , , Brooklyn, NY
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Distributed mail on foot to residences and businesses.
  • Helped customers by carrying oversized parcels inside residences.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Represented carriers for grievance issues
  • Cased mail manually and tied down routes preparing for delivery on foot.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Represented over 30 employees for union representation including grievances.
Education
Expected in 05/2003 to to
Bachelor of Science: Legal Studies
JOHN JAY COLLEGE - New York, NY,
GPA:
Certifications

United States Postal Service

FIW Qualified (Facilitator Instructor )

Certified Safety Specialist

ERMS(Employee Resource Management System) Coordinator

Certified Interviewer

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Resume Overview

School Attended

  • JOHN JAY COLLEGE

Job Titles Held:

  • Supervisor of Transportation
  • Injury Compensation Specialist
  • Interviewer
  • Safety Specialist
  • City Mail Carrier

Degrees

  • Bachelor of Science

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