Hardworking customer service worker with strong track record of quickly taking orders, managing customer window and preparing food. Highly knowledgeable in POS systems. Frequently commended for completing tasks efficiently and offering friendly service.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
10/2020 to 04/2021
Shift Manager/Key HolderRh – Denver, CO,
Demonstrates integrity and honesty while interacting with guests, team members and managers
Operates drive-through window and sales register quickly and efficiently
Maintains high standards of customer service during high-volume, fast-paced operations
Follows food safety procedures according to company policies and health and sanitation regulations
Strictly follows all cash, security, inventory and labor policies and procedure
Reports to each shift on time and ready to work
Immediately informs supervisors when supplies are low or if equipment is not functioning properly
Routinely moved and stocked food products weighing up to twenty pounds
Trained team members in successful strategies to meet operational and sales targets.
Completed store opening and closing procedures.
05/2020 to 07/2020
Print and Marketing AssociateNpc International – Dunn, NC,
Checked final products for quality and durability, ensuring high-quality and long-lasting work
Trimmed book edges using appropriate tools, including cutting machines and hand cutters, to produce skilled finishes
Executed bindery tasks in accordance with company policies, safety protocols and job instructions to maintain consistent, high-quality standards and promote positive business reputation
Recorded relevant job data in daily production logs and required forms, produced activity reports and discussed production with supervisors to identify areas in need of improvement
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
08/2018 to 05/2020
BaristaStaples – City, STATE,
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every hour.
Recommended products based on solid understanding of individual customer needs and preferences.
Maintained supply levels in counter and customer areas to meet typical demands.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Constantly expanded personal knowledge of coffee styles and varieties.
Memorized ingredients and recipes for 30+ specialty drinks.
Education
Expected in 06/2019
High School Diploma: Roseburg High School - Roseburg, OR GPA:
Top Third of class
3.7 GPA
Expected in 09/2021
Certification of Basic Esthetics : Esthetics Northwestern College School of Beauty - Eugene, OR, GPA:
Expected in 08/2022
Certification of Advanced Esthetics: Advanced Esthetics Northwest College School of Beauty - Eugene, OR, GPA:
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